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Viking Tapes Reviews

4.6 Rating 676 Reviews
89 %
of reviewers recommend Viking Tapes
4.6
Based on 676 reviews
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Phone:

(0) 1789 774 244

Email:

sales@vikingtapes.co.uk

Location:

Unit 34 Bidavon Industrial Estate,
Waterloo Road,
Bidford on Avon
Warwickshire
B50 4JN

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Viking Tapes 5 star review on 19th November 2023
Dave Park
Viking Tapes 5 star review on 30th March 2023
Michael Kersnik
Viking Tapes 5 star review on 16th December 2022
Ann Fairbrother
Viking Tapes 5 star review on 2nd December 2021
Lewis Alexander
Viking Tapes 5 star review on 2nd December 2021
Lewis Alexander
Viking Tapes 5 star review on 2nd December 2021
Lewis Alexander
Viking Tapes 5 star review on 14th June 2021
Gordon Macrae
2
Anonymous
Anonymous  // 01/01/2019
Order not received
Helpful Report
Posted 4 years ago
Good Morning Roelof. Thank you for your review. As you are aware we contacted you yesterday to say if you had not received your delivery (sent via 2nd class Royal Mail as requested by you at point of order) by Monday 13th we would send your order again free of charge. As you can imagine the postal system is under great pressure at this time of year which is out of our control. By selecting the 2nd Class Royal Mail option it clearly states we are unable to track this or determine how long it will take for your delivery to reach you. Kind Regards. Melanie
Posted 4 years ago
Purchased as tubeless rim tape, but simply slides around the rim so I can not get any sort on seal. I'll go back to gorilla tape. Not worth 1 star.
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Posted 4 years ago
It is useless. Does not stick
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Posted 4 years ago
Poor service from start to finish. Not only was the tape I ordered not in stock! When it did arrive 3 weeks later it was of poor quality! No thanks.
Helpful Report
Posted 5 years ago
Good Morning Dale, thank you for your review and I am sorry that you are disappointed with our service and the product. I have investigated this this morning and can see that we sent you an e mail explaining the delay on your order the morning after you placed your order. This delay was due to the Manufacturer, 3M, being in an out of stock situation. I can then see that you contacted us on the 8th September asking for an update and we responding advising that your delivery was in transit and on it's way to you. Although we can't control Manufacturers product delays, especially currently, we do keep in touch with our Customers and advise them of potential delays so they have the opportunity to cancel their order if they can't wait. With regard to the quality of the product, this is a branded premium tape so I am sorry that it does not satisfy your expectation. If you would like to return the tape please e mail me on mel@vikingtapes.co.uk and I will arrange DPD to collect the tape and refund for the returned rolls. Many Thanks. Melanie
Posted 5 years ago
When will companies understand that when you say you don't want marketing information from the outset you really don't. sure I I can opt out. I'm pretty sure when I do you'll fit some other reason to fill my inbox with unsolicited mail. I won't be using Viking again
Helpful Report
Posted 5 years ago
Was forced to give this review by constant emails. Any company asking for a review gets marked down.
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Posted 6 years ago
This product was of poor quality and over priced
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Posted 6 years ago
5 week between order date & arrival
Helpful Report
Posted 6 years ago
Thank you for your review and I am sorry for the delay on your order. Unfortunately the manufacturer Advance Tapes had a production issue with this product. I am pleased to say this product is now in stock having resolved the issue. I can see your priority carriage was refunded at the point of order due to the delay. Once again my apologies for the delay. Kind Regards. Melanie
Posted 6 years ago
I'm sorry but, it came the wrong size tape and I'm sending it back, I have no use for it.
Helpful Report
Posted 6 years ago
Dear Reinaldo Thank you for the review you left us and I am sorry that you have received the wrong size tape, unfortunately we were unaware of this until we read your review. Please can you let me know what size you received so that we can rectify the situation for you. Our e mail address is: sales@vikingtapes.co.uk Many Thanks Melanie
Posted 6 years ago
Dear Reinaldo Thank you for your e mail, I can see that you have actually ordered the wrong size (you required 48mm but ordered 18mm). I have replied with our return process and will offer a full refund for the tape once it is received. You can place a new order for the width required and I have also included a link for that within the e mail. If you need any further help with this please let me know. Kind Regards. Melanie
Posted 6 years ago
Not a great experience, starting from the very short and abrupt email responses from Colin Bennett who was least unhelpful, to then ordering something that I assumed was in stock to then receive an email saying it was out of stock. I asked if there was a similar product or different size in stock and I never received a reply. Then the item was sent to me without anybody replying to email. Really poor experience in every department I’m afraid
Helpful Report
Posted 6 years ago
Hi Lewis Thank you for your review and sharing your experience with us. I am sorry that you did not receive the Customer Service that you expected, we strive hard to achieve a seamless experience for all our Customers and I am sorry that we did not achieve this for you. I know the colleague you have named has been in touch via e mail to pass on his apologies. Kind Regards. Melanie.
Posted 6 years ago
Not the tape I ordered on screen substandard tape thus I will not be using you again two day delivery ended to seven
Helpful Report
Posted 7 years ago
Hi Alan. Thank you for your review, we value all reviews good or bad. I am sorry that you were not happy with the Scrim tape that you received. Please let me know if you would like us to organise DPD to come and collect it and we can offer you a full refund. Many Thanks. Melanie
Posted 7 years ago
I have received the wrong item and have requested twice via email for it to be refunded, but have still not had a reply
Helpful Report
Posted 7 years ago
Hi Lee. Thank you for your feedback and I am sorry about the confusion regarding your correspondence which ended up going to a non Viking e mail address. I know Lisa has been in touch and we are collecting your item and issuing a full refund as requested. I am sorry that the e mail issue delayed our response and thank you for bringing it to our attention. Many Thanks. The Viking Team.
Posted 7 years ago
Hello! We order tapes in February and Viking Tapes send us delivery on 27th of February and until 12.4. we dont recive our order...we are still waiting in spite of several E-mail from us...(Invoice No.:88924 Marko F. Gromark d.o.o.
Helpful Report
Posted 7 years ago
Hi Marko We are very sorry for the delay with your order and completely understand your frustration. The delay is due to the International hub holding your order and we are trying to do everything we can to understand why and get it released. All our paperwork is in order so we can’t understand why they have chosen to hold it. Lisa will be giving you an update as soon as the hub respond. Thank you for your patience. Kind Regards. Melanie
Posted 7 years ago
Extremely disappointed. Firstly we are told our order will be delayed. Once we had not received the item (4 days later) they send an email to explain the product was the wrong price on their website and they cannot fulfil the order. I have had to go elsewhere and pay additional delivery charges as we need to send this item out to Spain tomorrow. Appalling service which I would not expect from any company.
Helpful Report
Posted 7 years ago
Thank you for your review Lindsey and I am sorry you were disappointed with our service. We value all reviews good and bad as it helps us to listen to what our Customers need. Unfortunately with some of our products there is a production process which we advise of at point of order, this can lead to delays which is why we alert our Customers immediately so if the order is urgent, as in your case, they have the option of a full refund and can source the product elsewhere. You will be pleased to hear all the data is now correct on line so thank you for bringing this to our attention. I am glad that you sourced your product and got everything sorted. Many Thanks. The Viking Team.
Posted 7 years ago
Viking Tapes is rated 4.6 based on 676 reviews