Vets Now Reviews

Name: Vets Now
Address: Penguin House, Castle Riggs, Dunfermline, Fife
Rating: 4.26

4.3 Rating 2,805 Reviews

81 %

of reviewers recommend Vets Now

Company Reviews

Metrics

Info

4.3

Based on 2,805 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Vets Now:

As the UKs leading pet emergency service we respond to almost half a million emergencies each year. Working in partnership with your vet, we’re your pet emergency service.

Phone:

01383 223902

Location:

Penguin House, Castle Riggs, Dunfermline
Fife
KY11 8SG

Vets Now 5 star review on 13th January 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everyone was very friendly and helpful”

Helpful Report

Posted 7 years ago

“Very polite, calm and friendly staff from the initial call right up to leaving after treatment. The OOH fee was a bit pricey but I needed help for my bunny and was grateful someone was able to help at such a late hour. Thank you for being there and helping my poorly boy. He’s much better now.”

Helpful Report

Posted 7 years ago

“Very good customer service by the receptionist very friendly & even though we had to wait a while as it was busy we were offered tea or coffee which was a nice gesture. They kept in touch as well when our dog has to stay the night great vets.”

Helpful Report

Posted 7 years ago

“Very calm, caring staff. Little pricey especially late night but excellent service received.”

Helpful Report

Posted 7 years ago

“Prompt thorough curiosity”

Helpful Report

Posted 7 years ago

“They really did everything to help me and my pet dog after she was attacked they truly are earth angels thank you for everything maureen smith and Honey xxxxxxx”

Helpful Report

Posted 7 years ago

“They dealt with my dog's emergency efficiently and with empathy. They did all the paperwork to claim for the payment while I was not able to. The vet and nurse were both fabulous with my nervous rescue dog.”

Helpful Report

Posted 7 years ago

“Thank you so much , great sevice and felt you really cared . Wee leo is doing a bit better, and hopefully on the mend . Thank you very much x”

Helpful Report

Posted 7 years ago

“Couldn’t be happier with the service I received at VetsNow. The girls were all lovely, and made a big fuss over my dog. He’s feeling much better now.”

Helpful Report

Posted 7 years ago

“Completely put our minds at ease. Very professional. Treated our dog so kindly. Spoke in a manner we were able to understand and kept us updated throughout. Prompt efficient service. Couldn’t have wished for more. Our thanks to the vet and nurses there.”

Helpful Report

Posted 7 years ago

“The staff at this clinic are pleasant and polite. They go that extra mile to reassure you. I felt so relaxed leaving my little dog there. They were quick to resolve the issues with my dog and i believe saving his life. They called me and let me know how he was which made me feel at ease.”

Helpful Report

Posted 7 years ago

“Many things made me happy about Vets Now. Michelle, the vet who treated our dog was delightful, warm and enthusiastic. She kept us informed of what she was doing and why and the potential cost. Our dog as very well treated. The facilites were wonderful. An open, calm, spotlessly clean space with free drinks and toilets. Free car parking on site so no searching for a spot and then walking/carrying a distressed animal. And for an out of hours visit on a Sunday reasonable, fully itemised prices. We have paid much more for less. Overall very satisfied.”

Helpful Report

Posted 7 years ago

“Fantastic service, all staff offered their support and sympathy, Can’t thank them enough for giving me enough time to say my final goodbyes to my dog it made the grieving process a little easier. I was given a sympathy card with my dogs paw print inside and a little bag with her hair in something I will treasure for life thanks to Vets Now. Words can never describe how much I appreciate all they’ve done for me.”

Helpful Report

Posted 7 years ago

“Made very welcome as soon as we went through the door. Professional & put my dog st ease. Looked after us as well as our dog Millie. Can’t thank them enough.”

Helpful Report

Posted 7 years ago

“Saturday night Sunday morning called the vets hospital at Charing Cross Glasgow, my wee cats was straining whilst doing the toilet had to take him down to the hospital they had him checked him over, gave him couple of jags and anti-inflammatory and pain killer injection, as they think might have wee infection in his bladder .... but, the quickness and attention he got, brilliant absolutely fantastic and the vet was fantastic also... can’t say thank you enough he means the world to me and I am sure Zeppelin if he could talk is thankful as well... again thanks”

Helpful Report

Posted 7 years ago

“Very helpful and understanding And the vet was very good.”

Helpful Report

Posted 7 years ago

“Very informative friendly and helpful”

Helpful Report

Posted 7 years ago

“Service was excellent. . Compassionate and very caring. . I had hoped to go to my own vet but Vets Now proved to be wonderful. . .”

Helpful Report

Posted 7 years ago

“Went to vets now for emergency treatment as usually with purton vets. Great service and so kind. Thankyou”

Helpful Report

Posted 7 years ago

“Great service great staff wall don”

Helpful Report

Posted 7 years ago

Vets Now is rated 4.3 based on 2,805 reviews