Van Line Direct Reviews

Name: Van Line Direct
Address: 2 BISHOPS WHARF WALNUT TREE CLOSE, 2 BISHOPS WHARF WALNUT TREE CLOSE,GUILDFORD,GU1 4UP, Guildford
Rating: 4.58

4.6 Rating 2,477 Reviews

91 %

of reviewers recommend Van Line Direct

Company Reviews

Metrics

4.6

Based on 2,477 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The women that I spoke to on the phone came across as disrespectful and spoke down to me. She was also rude.”

Helpful Report

(Sadiqa Manan) - Posted 7 years ago

“Staff helpfull and knowledgeable but needing to be on phone for nearly 30 mins to verify insurance defeats the object of buying online”

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(Millicent Nkwane) - Posted 7 years ago

“Like to keep phoning you and put the phone down. Also say everything is fine, but then decide that it isn't.”

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(Florence Dantjies) - Posted 7 years ago

“I found myself apologising for not being able to understand the extremely rude and supercilious sales lady. Even though it was not my fault she was becoming frustrated with me as though she were doing me a favour. I’m pretty sure I’m the customer and should of been treated with more curtesy”

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(Nosiphiwo Mute) - Posted 7 years ago

“Terrible understanding and got passed around call centre about 6 times took me2 hours to sort things out”

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(Millicent Nkwane) - Posted 7 years ago

“very poor customer service”

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(Ben Hollington) - Posted 7 years ago

“Hj”

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Posted 7 years ago

“Wasn't very impressed when I join with van line direct first time. Had a online quote and got accepted, all good made a payment and all sorted, and even got policy paper work through post as well. But two weeks later had a phone call from van line and basically I was forced to pay extra money there and then, otherwise policy will be cancelled. And at that time I was on the job in central London, so didn't had a choice. So really wasn't impressed at all.”

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Posted 7 years ago

“I asked for the documentation to be sent out through the post, as the download documentation is blank. I specifically advised you at the time of my renewal of this problem, but to date this has not been completed by yourselves”

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Posted 8 years ago

“Couldn’t find no claims so cancelled my policy even though was insured with you the year before”

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Posted 8 years ago

Van Line Direct is rated 4.6 based on 2,477 reviews