Van Line Direct Reviews

Name: Van Line Direct
Address: 2 BISHOPS WHARF WALNUT TREE CLOSE, 2 BISHOPS WHARF WALNUT TREE CLOSE,GUILDFORD,GU1 4UP, Guildford
Rating: 4.58

4.6 Rating 2,477 Reviews

91 %

of reviewers recommend Van Line Direct

Company Reviews

Metrics

4.6

Based on 2,477 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Anonymous

Anonymous // 01/01/2019

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“What I like about van line direct is how straightforward and easy it was to take out my van insurance, the paperwork is great with all your info on the same page, can highly recommend”

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(Sadiqa Manan) - Posted 6 years ago

“It was straight forward and very easy to communicate with sales team!”

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(Tauriq Kannemeyer) - Posted 6 years ago

“Excellent prices and helpful staff.”

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(David LaBorde) - Posted 6 years ago

“Very helpful”

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(Richard Clark) - Posted 6 years ago

“Quick and easy process to insure a vehicle. Good price too!”

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(Millicent Nkwane) - Posted 6 years ago

“Very courteous staff, simple set up procedure, reasonable prices”

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(Ben Avenell) - Posted 6 years ago

“Renewal completed in under a minute fab.”

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(Alexandra Pyman) - Posted 6 years ago

“very happy with the service I received in the phone call.”

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(Sevena Reynolds) - Posted 6 years ago

“Found the company via gocompare. clicked through the link to accept the quote and take out a policy but the website said I had to call the company to proceed. When I called, I was told that the price I had been quoted was only available online and to get that price I had to book via the website (which was impossible!!!). When I explained this to the operator (several times), she just kept repeating herself, saying that the price was only available online. It was getting angry so asked to speak to a manager, no manager available, then I got cut off. I called back, spoke to customer services who said they couldn't deal with it and put me back to sales! Eventually I was told that they had spoken to a manager who agreed I could have the online price so I accepted the policy and paid in full. So the end result was fine but it was a needless, terrible experience.”

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(Sadiqa Manan) - Posted 6 years ago

“very helpful”

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(Ben Avenell) - Posted 6 years ago

“Good price”

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(Kazi Ahmed) - Posted 6 years ago

“Very very good explained every think clearly. Was very helpful & polite. There service was excellent.”

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(Ridhwaan Dreyer) - Posted 6 years ago

“Very friendly”

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(Kazi Ahmed) - Posted 6 years ago

“Very good customer service and polite”

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(Anica Mulder) - Posted 6 years ago

“very friendly , sums it up . many thanks. michael”

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(Sadiqa Manan) - Posted 6 years ago

“very good thankyou.”

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(Abongile Fana) - Posted 6 years ago

“The help I received on 14/1/20 was acceptable however every member of staff who I spoke to has been abrasive and had a terrible telephone manner!”

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(Sadiqa Manan) - Posted 6 years ago

“Very helpfull”

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(Richard Clark) - Posted 6 years ago

“Very helpful and easy”

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(Richard Clark) - Posted 6 years ago

“Rep who dealt with us was courteous and extremely professional and friendly”

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(Taahir Fisher) - Posted 6 years ago

Van Line Direct is rated 4.6 based on 2,477 reviews