Van Line Direct Reviews

Name: Van Line Direct
Address: 2 BISHOPS WHARF WALNUT TREE CLOSE, 2 BISHOPS WHARF WALNUT TREE CLOSE,GUILDFORD,GU1 4UP, Guildford
Rating: 4.58

4.6 Rating 2,477 Reviews

91 %

of reviewers recommend Van Line Direct

Company Reviews

Metrics

4.6

Based on 2,477 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Anonymous

Anonymous // 01/01/2019

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“Excellent service”

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(Florence Dantjies) - Posted 7 years ago

“Very helpful”

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(Ben Avenell) - Posted 7 years ago

“Polite and explained everything thoroughly.”

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(Kululwa.Zitumone) - Posted 7 years ago

“Yes brilliant customer service”

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(Montesque August) - Posted 7 years ago

“Very friendly lady who spoke to me on the phone”

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(Nosiphiwo Mute) - Posted 7 years ago

“Very good very happy thnks”

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(Kululwa.Zitumone) - Posted 7 years ago

“Very pleased with my policy and the excellent service from The validation staff”

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(Millicent Nkwane) - Posted 7 years ago

“Very good and reliable”

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(Florence Dantjies) - Posted 7 years ago

“Awful company to deal with , I was left uninsured after taking a policy out with them . Once I rang up they told me you have to ring up to validate your policy which was never mentioned anywhere . After validating the policy of which I had paid for 7 days earlier I was then told there was a price increase of £82. Just hassle to deal with and trying to get hold of them on the phone is like trying to platt fog !!!”

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(Anica Mulder) - Posted 7 years ago

“To be honest I’ve never had a claim ,I had about 20 proven years no claims bonus from A trade policy I had which included my own private vehicles only to be told it could not be used so at more expense I could change my policy NOT REALLY ON”

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(Zinzan Finnucane) - Posted 7 years ago

“Charged me 60 pounds to close a policy and reopen a new one witch took thirty minutes was blackmailed by u saying it would be 160 pounds to go elsewhere money grabbing thieves I'll be glad when my year is up so I can escape for free disgusting”

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(Nosiphiwo Mute) - Posted 7 years ago

“the worst experience i have ever had getting insurance impossible to get in touch with a actual human being dont feel confident that they have more than one person manning the phones but are very quick to takeyour money out of your bank it has happened again today so i am cancelling my policy now before it ever gets started”

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(Montesque August) - Posted 7 years ago

“The service was very good, everything explained clearly. and uncomplicated”

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(Tayla Conway) - Posted 7 years ago

“Very good customer service, clear communication .I recommend Van Line Direct to everyone.”

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(Alexandra Pyman) - Posted 7 years ago

“Very helpful, very quick and efficient”

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(Kazi Ahmed) - Posted 7 years ago

“asked yesterday for a receipt for my payment 5 times told ok will send but not sent call today waited 23mins on the phone to talk to customer services the put on hold again 2 mins then agreed to resend receipt”

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(Montesque August) - Posted 7 years ago

“Very quick responses. Keen to help.”

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(Nosiphiwo Mute) - Posted 7 years ago

“Seemless renewal”

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(Alexandra Pyman) - Posted 7 years ago

“Excellent service competent and friendly would certainly recommend”

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(Tayla Conway) - Posted 7 years ago

“I was very pleased with my dealings with Van Line Direct”

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(Florence Dantjies) - Posted 7 years ago

Van Line Direct is rated 4.6 based on 2,477 reviews