Van Line Direct Reviews

Name: Van Line Direct
Address: 2 BISHOPS WHARF WALNUT TREE CLOSE, 2 BISHOPS WHARF WALNUT TREE CLOSE,GUILDFORD,GU1 4UP, Guildford
Rating: 4.58

4.6 Rating 2,477 Reviews

91 %

of reviewers recommend Van Line Direct

Company Reviews

Metrics

4.6

Based on 2,477 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very polite and professional. Although I dont know all the steps required to achieve a good customer service but I felt like he did everything by the book.”

Helpful Report

(Joseph Heater) - Posted 6 years ago

“Ben was very good and sorted my van cover out. Top geezer”

Helpful Report

(Ben Avenell) - Posted 6 years ago

“Very helpful company, I can recommend.”

Helpful Report

(Anica Mulder) - Posted 6 years ago

“Very helpful”

Helpful Report

(Ben Avenell) - Posted 6 years ago

“Easy and efficient.”

Helpful Report

(Rachel Power) - Posted 6 years ago

“Answer phone quick”

Helpful Report

(Nosiphiwo Mute) - Posted 6 years ago

“All good and quick”

Helpful Report

(Joseph Heater) - Posted 6 years ago

“I give that review for the person that resolve my enquire as I have been hold on the line previously quite long without answer from someone. Al least David was the person that I spoke with and he provide the service in a very high standard, quick and professional. He answered on all my questions. It will be good if every time when customer call to have quick response.”

Helpful Report

(David LaBorde) - Posted 6 years ago

“Emails I didn’t get so was late getting insurance.i rang at 18:00and was completely insured by 18:45 They were very professional”

Helpful Report

(Joseph Heater) - Posted 6 years ago

“Clearly explained and nice staff.”

Helpful Report

(Richard Clark) - Posted 6 years ago

“Excellent friendly helpful service from start to finish”

Helpful Report

(Sadiqa Manan) - Posted 6 years ago

“👍 brilliant”

Helpful Report

(Rachel Power) - Posted 6 years ago

“Brilliant service thanks for your help”

Helpful Report

(Sadiqa Manan) - Posted 6 years ago

“It was easy process and the people I spoke to were lovely”

Helpful Report

(Anica Mulder) - Posted 6 years ago

“Just renewed policy with van line. I spoke to Rachael who was friendly and very professional. The process was quick and I'm happy with the service.”

Helpful Report

(Rachel Power) - Posted 6 years ago

“Very professional!”

Helpful Report

(Nosiphiwo Mute) - Posted 6 years ago

“Very kind and personal service. Answered all my questions. I didn't have to wait. I got a reduced price. Everything was clear.”

Helpful Report

(Isaac Magatto) - Posted 6 years ago

“Quick decision and action Thank you”

Helpful Report

(Sadiqa Manan) - Posted 6 years ago

“Very easy to communicate and very friendly, explaining all the details about insurance. Very pleased. Thanks.”

Helpful Report

(Anica Mulder) - Posted 6 years ago

“Very happy with price and service”

Helpful Report

(Kazi Ahmed) - Posted 6 years ago

Van Line Direct is rated 4.6 based on 2,477 reviews