Van Line Direct Reviews

Name: Van Line Direct
Address: 2 BISHOPS WHARF WALNUT TREE CLOSE, 2 BISHOPS WHARF WALNUT TREE CLOSE,GUILDFORD,GU1 4UP, Guildford
Rating: 4.58

4.6 Rating 2,477 Reviews

91 %

of reviewers recommend Van Line Direct

Company Reviews

Metrics

4.6

Based on 2,477 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I gained a quote online and decided to go ahead and take it out paying by card. As far as I was concerned sorted nice and easily but NO. I get a text asking to call them to validate the policy and am not covered yet so follows 3 calls with wait times of over 30 minutes. When I finally got an answer I had to answer every question I had already answered online and was then told my quote was £90 higher than it had been online and excluded breakdown cover. What a joke, I dread to think how much hassle it would be to claim with them. Add that to the fact they have sold my details on as I’ve already had 3 calls from other companies asking to quote me (1 confirmed my details came from van line) I say AVOID at all costs”

Helpful Report

(Nosiphiwo Mute) - Posted 7 years ago

“Quick and easy with superb service! Exactly what I need!”

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(Millicent Nkwane) - Posted 7 years ago

“Straight to the point”

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(Tayla Conway) - Posted 7 years ago

“Good , helpful service”

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(Joseph Heater) - Posted 7 years ago

“Very good service. Dealt with my two queries in a very prompt and workmanlike fashion.”

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(Tayla Conway) - Posted 7 years ago

“gave me the type of insurance I was looking for and searched for the best quote. Police and professional on the phone”

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(Tayla Conway) - Posted 7 years ago

“Very hard to understand the lady on phone and even tho already gave my full details online and on phone your still asking me for my date of birth even though ive gave it over 5 times”

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(Florence Dantjies) - Posted 7 years ago

“Very reasonable quote, helpful staff. Can’t ask for more!”

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(Nosiphiwo Mute) - Posted 7 years ago

“Excellent service”

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(Antonio Vieira) - Posted 7 years ago

“I was more than happy with my dealings with van line direct and would recommend them to family and friends”

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(Annie Mguba) - Posted 7 years ago

“To the point,spoke clearly,job done.”

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(Tayla Conway) - Posted 7 years ago

“all good so far, not had to make any claim but easy to set up and best rate we could find.”

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(Ben Hollington) - Posted 7 years ago

“Very helpful and quick to respond to my questions”

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(Nosiphiwo Mute) - Posted 7 years ago

“Very Helpful,Efficient and had a good Knowledge of products on offer ,Appreciate the help !!”

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(Annie Mguba) - Posted 7 years ago

“Very easy a direct as the name sounds.”

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(Sadiqa Manan) - Posted 7 years ago

“All good sorted my van insurance and answered my questions.”

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(Millicent Nkwane) - Posted 7 years ago

“Very friendly and very helpful staff”

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(Millicent Nkwane) - Posted 7 years ago

“very good.”

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(Millicent Nkwane) - Posted 7 years ago

“Great Service”

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(Joseph Heater) - Posted 7 years ago

“Very easy to work with”

Helpful Report

(Millicent Nkwane) - Posted 7 years ago

Van Line Direct is rated 4.6 based on 2,477 reviews