Van Line Direct Reviews

Name: Van Line Direct
Address: 2 BISHOPS WHARF WALNUT TREE CLOSE, 2 BISHOPS WHARF WALNUT TREE CLOSE,GUILDFORD,GU1 4UP, Guildford
Rating: 4.58

4.6 Rating 2,477 Reviews

91 %

of reviewers recommend Van Line Direct

Company Reviews

Metrics

4.6

Based on 2,477 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good professional”

Helpful Report

(Ben Hollington) - Posted 7 years ago

“Stuart was very help full with everything He needs a pay rise credit to your company”

Helpful Report

(Stuart Rooney) - Posted 7 years ago

“Call was helpful.”

Helpful Report

(Millicent Nkwane) - Posted 7 years ago

“Stuart provide excellent customer service and he is highly professional in his area. Quick and easy communication. Thank you Stuart.”

Helpful Report

(Stuart Rooney) - Posted 7 years ago

“Very helpful!”

Helpful Report

(Annie Mguba) - Posted 7 years ago

“Great service.”

Helpful Report

(Tayla Conway) - Posted 7 years ago

“Very comprehensive customer service”

Helpful Report

(Nosiphiwo Mute) - Posted 7 years ago

“Very poor service I changed my mind about the policy was convinced to take a policy with someone else And you ring me back for a 3 rd time to request more money I want to cancel and you want to charge me £74 And when you try to ring to speak to someone your placed on hold for hours at a time Very poor customer service”

Helpful Report

(Millicent Nkwane) - Posted 7 years ago

“Very good customer service and advise.”

Helpful Report

(Ben Hollington) - Posted 7 years ago

“Excellent service”

Helpful Report

(Ben Hollington) - Posted 7 years ago

“I had a follow up call after I choose you via Compare The Market, it was good to ensure all details were correct and to speak to someone about my policy in more detail, the person on the phone was friendly and explained things thoroughly and I hope that this level of customer service remains as good as this.”

Helpful Report

(Millicent Nkwane) - Posted 7 years ago

“Polite efficient and helpful made the renewal of my policy as quick and easy as possible.”

Helpful Report

(Ben Avenell) - Posted 7 years ago

“Great price great service”

Helpful Report

(Stuart Rooney) - Posted 7 years ago

“In discussing renewal I suffered a disconnection. On rephoning, the process was picked up again with the minimum of information reiteration. Good system”

Helpful Report

(Troy Rook) - Posted 7 years ago

“Extremely helpful explained every option with me and helped me get the policy I needed.”

Helpful Report

(Lauren Barnard) - Posted 7 years ago

“everything quickly”

Helpful Report

(Kululwe Zitumane) - Posted 7 years ago

“No hassle to renew which I like”

Helpful Report

(Alexandra Pyman) - Posted 7 years ago

“Excellent service without any fuss or nonsense. The young man who delt with my application was friendly courteous and professional. It's nice to see that in this day and age customer service is still to be found. Very, very, good.”

Helpful Report

(Kazi Ahmed) - Posted 7 years ago

“Not a lot to say other than I got my insurance sorted on the phone all done and dusted in next to no time ..”

Helpful Report

(Antonio Vieira) - Posted 7 years ago

“Very Good Service and polite staff”

Helpful Report

(Rachael Griffith) - Posted 7 years ago

Van Line Direct is rated 4.6 based on 2,477 reviews