Van Line Direct Reviews

Name: Van Line Direct
Address: 2 BISHOPS WHARF WALNUT TREE CLOSE, 2 BISHOPS WHARF WALNUT TREE CLOSE,GUILDFORD,GU1 4UP, Guildford
Rating: 4.58

4.6 Rating 2,477 Reviews

91 %

of reviewers recommend Van Line Direct

Company Reviews

Metrics

4.6

Based on 2,477 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very clear and concise. Helpful and pleasant.”

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(Paige Murray) - Posted 7 years ago

“Good service & helped with computer problem too.”

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(Ben Avenell) - Posted 7 years ago

“Very efficient and easy to arrange my insurance”

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(Richard Clark) - Posted 7 years ago

“OK Isn’t it supposed to be.”

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(Millicent Nkwane) - Posted 7 years ago

“Been told i have a open claim by an advisor, which i replied yeah it hasnt been settle yet because i dont believe that im at fault i had to pay £245 extra with a £70 increase per month and the guy i spoke to said it would be all sorted and im ready to drive now ive been contacted saying its been put down as non fault on my policy when it needs to be a open claim! Ive already paid £706 deposit and had a email to set up the monthly payments of £198 i dont see why i should deal with this sh*t because the advisor has put it down as non fault instead of open claim , i didn’t confirm it wasnt my fault i said “i don’t believe that im at fault” now ill have to go 3-5 days without being able to work whilst i wait for my £706 to go back into my account!”

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(David LaBorde) - Posted 7 years ago

“everything was fine and precise, and very helpfull.”

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(Tayla Conway) - Posted 7 years ago

“Good .............”

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(Callum Barber) - Posted 7 years ago

“Excellent service very helpful staff”

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(Annie Mguba) - Posted 7 years ago

“Very helpful. Explained everything clearly without patronising me. good price too.”

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(Richard Clark) - Posted 7 years ago

“Excellent service and very fast ,good delivery for all documentation,thaks to all of you.”

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(Annie Mguba) - Posted 7 years ago

“Brilliant service very friendly , can't fault this company 5*”

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(Nosiphiwo Mute) - Posted 7 years ago

“very poor customer service”

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(Ben Hollington) - Posted 7 years ago

“Thanks for your help”

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(Nosiphiwo Mute) - Posted 7 years ago

“The experience was good.”

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(Nosiphiwo Mute) - Posted 7 years ago

“Prompt answer of phone call, clear conversation, easy to set up cover, many thanks Nosipino!”

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(Nosiphiwo Mute) - Posted 7 years ago

“All good, helpful and informative”

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(Millicent Nkwane) - Posted 7 years ago

“Very happy with the service but the question form does not make it clear that the social cover does not cover travel to and from work. That's only included in the business use cover, which I don't use my van for so I had to pay for something I don't need”

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(Montesque August) - Posted 7 years ago

“Ben was really helpful when I called. We currently insure 2 vans with you and have always been happy with the service and cost of insurance”

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(Ben Avenell) - Posted 7 years ago

“Found them through compare the market and was forwarded to their site. Easy to get the insurance and they called up and went through everything. No fuss”

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(Millicent Nkwane) - Posted 7 years ago

“Helpfull service and a good price on my van insurance”

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(Antonio Vieira) - Posted 7 years ago

Van Line Direct is rated 4.6 based on 2,477 reviews