VanCompare Reviews

Name: VanCompare
Address: 2 Denmark Road, 2 Denmark Road, Guildford
Rating: 4.38

4.4 Rating 1,633 Reviews

87 %

of reviewers recommend VanCompare

Company Reviews

Metrics

Info

4.4

Based on 1,633 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 70%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About VanCompare:

VanCompare.com has teamed up with UK Broker ‘Business Insurance Solutions Ltdʼ (BIS), trading as ‘VanCompare Directʼ, to provide van insurance quotes from 20+ UK Commercial Vehicle Insurance Companies. BIS is one of the UK's leading Van Insurance brokers with over 120,000 van insurance customers.

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Phone:

0333 200 1466

Email:

cs@vancompare.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service Poor quality phone connection made it difficult to clarify the information required, but we managed and everything checked out ok when i received the documents, so full marks for being patient and thorough to your operator, well done.”

Helpful Report

(Millicent Nkwane) - Posted 7 years ago

“Millicent was very helpful and patient. I would have given you as a company 5 stars but I have one negative comment to make. Having just completed a reasonably detailed on-line application form, it is disappointing to have to go through so many of the same questions again. Then there is the tedious recorded disclaimer message at the end. I didn't listen to it as I am sure most people don't, surely there is a better way of getting these messages across. Under GDPR and plain English regulations, I can see this mechanism being challenged in court at some time in the future!”

Helpful Report

(Millicent Nkwane) - Posted 7 years ago

“Very happy with the services”

Helpful Report

(Millicent Nkwane) - Posted 7 years ago

“Van Compare were able to rectify a problem with my insurance quickly and efficiently.”

Helpful Report

(Tayla Conway) - Posted 7 years ago

“After Van Compare got my quotes wrong siting a computer glitch, I was happy how it was resolved although taking a long time to do so”

Helpful Report

(Alexandra Pyman) - Posted 7 years ago

“Got what I needed”

Helpful Report

(Montesque August) - Posted 7 years ago

“very helpful guy Ben Hollington sorted out insurance swiftly, will use for other quotes when needed”

Helpful Report

Posted 7 years ago

“very helpful and courteous. Gave good advice”

Helpful Report

(Millicent Nkwane) - Posted 7 years ago

“I found the customer service very good.”

Helpful Report

(Richard Clark) - Posted 7 years ago

“Website easy to access and navigate, although tickbox options if you have had an accident are very limited, I had to phone to seek advice. Annie was very professional and resolved my problem. The qouote was very competitive, will use them again.”

Helpful Report

(Annie Mguba) - Posted 7 years ago

“Great service. A few small glitches or it would have been a 5”

Helpful Report

(Rebecca Oron) - Posted 7 years ago

“Stuart called and dealt with all details quickly and efficiently. He then followed up and emailed the documents.”

Helpful Report

(Stuart Rooney) - Posted 7 years ago

“Happy with the service”

Helpful Report

(Millicent Nkwane) - Posted 7 years ago

“Was very happy with service I received & price of insurance.thank you”

Helpful Report

(Callum Barber) - Posted 7 years ago

“Process was quick and ensured on going coverage for my vehicle.”

Helpful Report

(David LaBorde) - Posted 7 years ago

“Page was most helpful. She did exactly what she said she would do - told me she would phone back within the hour. She phoned within the hour to tell me she was still waiting to hear from the underwriters rather than leave me to sit wondering what was happening. A real professional!!”

Helpful Report

(Paige Murray) - Posted 7 years ago

“yes happy it was a quick service. glad to speak to a polite voice on the other end of the line. "its all good"”

Helpful Report

(Tayla Conway) - Posted 7 years ago

“Helpful call handler who know her stuff. Explained everything brilliantly”

Helpful Report

(Nosiphiwo Mute) - Posted 7 years ago

“Their service was good. Easy to talk to to. quite quick to make alterations and come back with a new quote. We sorted our van insurance for a number of staff to drive easily and at what I consider a cost effective rate”

Helpful Report

(Richard Clark) - Posted 7 years ago

“Easy to complete application, and a call from van compare to verify my purchase. Very straightforward and friendly. I would happily recommend.”

Helpful Report

(Kazi Ahmed) - Posted 7 years ago

VanCompare is rated 4.4 based on 1,633 reviews