use-IP Ltd Reviews

Name: use-IP Ltd
Address: 1st Floor Maritime House 178-180 Snargate Street, DOVER
Rating: 4.93

4.9 Rating 1,207 Reviews

99 %

of reviewers recommend use-IP Ltd

Company Reviews

Metrics

Info

4.9

Based on 1,207 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About use-IP Ltd:

The UK's leading IP camera webshop. Specialists in IP CCTV since 2008.

Visit Website

Phone:

01304827609

Email:

sales@use-ip.co.uk

Location:

1st Floor Maritime House 178-180 Snargate Street
DOVER
CT17 9BZ

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use-IP Ltd 5 star review on 24th June 2025

Eric W

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received all the help and support I needed to get my system running really well. The forum was helpful and also some over-the-phone help when I raised some initial concerns, which were resolved. I’m very happy with the products and have already placed a follow-up order. A great experience.”

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Posted 5 years ago

“First time using Use-IP and i'm very impressed with the service received from the team, especially in the time of the Covid-19 issues. My order was placed on the day of lock down and was with me next day - allowing me to have my camera up and running quickly. A well known competitor who I have used before was taking days to reply to emails and ignoring basic requests. I shall be using Use-IP for all our CCTV needs going forward. Special thanks go out to Emma for her prompt responses to emails, technical knowledge of new products and notifying me when a particular camera came into stock that I was waiting for. Thanks for such a great buying experience, I haven't received such good service in a long time from an online retailer. As for the product - the Hikvision DS-2CD2386G2-IU is a great camera and the microphone even at heights of even 6metres works well.”

use-IP Ltd 5 star review on 2nd April 2020

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Posted 5 years ago

“I have purchased a few items from use-IP now and the service has always been first class. They have always responded quickly to my emails with plenty of help and advice. Delivery has always been fast and you have the piece of mind knowing that you are buying genuine products with a full manufacturers warranty.”

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Posted 5 years ago

“Decent camera, straight forward to set up.”

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Posted 5 years ago

“My only trusted supplier of HikVision cameras. Genuine devices arrive next day always without a problem. Many thanks!”

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Posted 5 years ago

“Great service! Good stock holding. Fast shipping. Knowledgable and friendly staff. Even in the current virus crisis they haven’t missed a beat! No need to go anywhere else!”

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Posted 5 years ago

“I’ve used Use-IP several times and other suppliers. The reason I go back is the ease of website use, staff expertise and the sheer willingness from them to advise what’s right for me and not to just make a sale. It’s refreshing to receive such customer centric focus and that’s why I now always use Use-IP. I have a small IT consultancy and Use-IP are my go to supplier for all my projects. Keep it up and stay safe during these tough time’s. Kind regards Lee”

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Posted 5 years ago

“Excellent service from use-IP as usual. Previous cameras bought from them have worked faultlessly but decided to upgrade an older one with a wider lens. Quick delivery and great backup knowledge if required, their forum is excellent as well.”

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Posted 5 years ago

“I've placed 2 orders now from use-IP to expend the Hikvision system that I have at home. The service has been fantastic. Delivery for both orders arrived the day after placing the order and that's using the free delivery option and also during the Covid-19 issues. Products have arrived perfectly and worked great too. They also offer excellent support on their forums etc. I highly recommend them and I'll always use them in the future. Thanks”

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Posted 5 years ago

“Very rapid delivery of an excellent camera, even in these difficult times. I was happy to buy from Use-IP as I knew that if I encountered any difficulties I could rely on their expertise to help me. Many thanks.”

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Posted 5 years ago

“excellent product information on website, delivered next day.”

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Posted 5 years ago

“Very quick delivery.”

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Posted 5 years ago

“I needed some Hikvision CCTV cameras for my business and contacted Use-IP Ltd. I found them to be extremely knowledgeable and they answered all my several queries very promptly. The cameras arrived in the next business day. I have not installed them yet, but will post a further review when I do.”

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Posted 5 years ago

“I wanted to upgrade my camera, i had an old HD CCTV camera with an old synology nas, I contacted a number of companies for information as i really did not know what to look for. Use-IP came back and were extremely helpful i asked question after question and then went back and asked more, they were extremely helpful so i bought my equipment from them, The camera and NVR i purchased are exceptional and i think cheaper than my old camera. I have also come back for after sales support and they have been great. I would highly recommend using this company.”

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Posted 5 years ago

“they phoned me to check I had bought the right thing. Brilliant.”

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Posted 5 years ago

“Excellent pre-sales tech help (for an inexpensive Wisenet dome cam). Fast response to emails. Decent prices. Willing to be flexible and sensible when it came to delivering to another address. Recommended.”

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Posted 5 years ago

“Excellent knowledge, customer service & shipping. Used them several times for (genuine not grey import) Hikvision CCTV stuff and would recommend them to any CCTV 'DIYer' who cannot get a volume 'Trade' discount”

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Posted 5 years ago

“Was offered a lot of technical advice on both the phone and in internet chat. I was sufficiently impressed to pay slightly more than other internet retailers to get the reputation. Their 14-day returns policy actually helps as well. Good company and great staff. Happy to purchase further camera should the need arise.”

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Posted 5 years ago

“Excellent all round, good web site, fast delivery, would buy from use-IP again”

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Posted 5 years ago

“Fantastic pre-sales customer service advice (thanks Emma :) ) and great support with delivery on specified date. Also online support is great. After discovering use-ip, I wouldn't purchase from elsewhere again! Many thanks.”

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Posted 5 years ago

use-IP Ltd is rated 4.9 based on 1,207 reviews