use-IP Ltd Reviews

Name: use-IP Ltd
Address: 1st Floor Maritime House 178-180 Snargate Street, DOVER
Rating: 4.93

4.9 Rating 1,207 Reviews

99 %

of reviewers recommend use-IP Ltd

Company Reviews

Metrics

Info

4.9

Based on 1,207 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About use-IP Ltd:

The UK's leading IP camera webshop. Specialists in IP CCTV since 2008.

Visit Website

Phone:

01304827609

Email:

sales@use-ip.co.uk

Location:

1st Floor Maritime House 178-180 Snargate Street
DOVER
CT17 9BZ

Write Your review

Tell us how use-IP Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

use-IP Ltd 5 star review on 24th June 2025

Eric W

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don't write many reviews, but absolutely had to leave one. I was browsing the internet, looking for replacement cameras, not really knowing what I wanted (bullet, turret, dome, etc). I stumbled across the site and used the chat function to ask incredibly inane questions. I sent pictures of my property and Kyle consistently responded with excellent advice and pretty much educated me on cameras! He was incredibly patient, and I went from wanting to spend £50 on one camera to try out, to spending £700 on replacing 4 of my outdoor cameras without feeling like someone had run a hard sell on me. I still need to buy more cameras, and use-IP will be where I get them from. Hope this helps someone else.”

use-IP Ltd 5 star review on 22nd June 2020

Helpful Report

Posted 5 years ago

“Excellent prompt delivery and service.”

Helpful Report

Posted 5 years ago

“Super! Bon prix, envoie très rapide et soigné”

Helpful Report

Posted 5 years ago

“Very pleased with the response to a brief telephone call Subsequently ordered some rack ears for a Hikvision NVR & even though I opted for standard delivery these arrived within 48 hrs - excellent service”

Helpful Report

Posted 5 years ago

“Great service. Everything arrived within a couple of days of ordering. Nicely packaged. Will use again”

Helpful Report

Posted 5 years ago

“Excellent service from use-ip, helping me plan my new cctv system. They used aerial views, photos and information I provided to guide with my system plans and answered all my questions thoroughly, including supporting information and videos. Kyle was extremely knowledgeable. Will definitely be buying more from use-ip. Thank you.”

Helpful Report

Posted 5 years ago

“More great service and support from team at use-IP. Strongly recommend them for their understanding of subject, specific product experience, good sales/service response, and how they support the community of users through forums, etc.”

Helpful Report

Posted 5 years ago

“Very easy purchase. Item arrived quicker than I expected which was great. Have been reading the forum as well which has some useful information. Seems a very good company.”

Helpful Report

Posted 5 years ago

“I already had 2 smart cameras at 1080p resolution that were fine during the day but not very good with low light but wanted something better, with more features and 4k resolution. I first looked at upgrading to 2, better, smart cameras that seemed to have everything i was looking for. I then stumbled across USE-IP and realised, for the same price, i could get a 2 camera system from Hikvision that is a lot better than i was already looking at, especially in low light. I was new to IP cameras when i started looking but with online support from the staff themselves (before and after i purchased) and a great forum that had all the info i was looking for, i managed the installation and setup myself. USE-IP will definitely be my first port of call next time.”

Helpful Report

Posted 5 years ago

“Very prompt and professional service. Will use again.”

Helpful Report

Posted 5 years ago

“Fantastic range of products, fast and free delivery. Brilliant tech support and resources online and over the phone again very quick, friendly and professional.”

Helpful Report

Posted 5 years ago

“This is the first time I've dealt with use-IP, the customer service & technical advice prior to my purchase was outstanding. The equipment arrived promptly. I highly recommend them.”

Helpful Report

Posted 5 years ago

“I am a newcomer to use-IP, therefore my experience of this Company is limited. Based on my experience so far, I have no negatives to report and my rating must be 10/10. I did request a little technical input prior to purchase and this was delivered promptly.”

Helpful Report

Posted 5 years ago

“I am a private Hikvision user. Use-IP team have been an amazing help. Looking at their web site, they stock many different makes. To be able to have a conversation with their tech team about my specific model of NVR and my specific firmware version is fab. My NVR reverted back to factory settings, a member of the team proficiently assisted me one step at a time revert back to a running position. Thanks Dan. I would recommend their team all day long. Fab team.”

Helpful Report

Posted 5 years ago

“Very friendly, fantastic range.”

Helpful Report

Posted 5 years ago

“The Mobotix camera I ordered arrived very quickly, but alas without any manuals.”

Helpful Report

Posted 5 years ago

Hi Ari, I'm pleased to hear your camera arrived quickly, it was shipped direct from the factory in Germany. Unfortunately, none of the manufacturers provide printed manuals now. Let me know if you need a link to a pdf version, Best Regards, Phil MD use-IP Ltd

Posted 5 years ago

“I've always used use-ip for my IP surveillance needs. In this particular case, I bought 4 Synology camera licenses. Within a few minutes, I got my license key. I was then contacted by the crew at use-ip who asked if I would like to have them keep the license card safe. Talk about proactive - - this was awesome. The team are excellent, very helpful and give you good correct advise. Highly recommend”

Helpful Report

Posted 5 years ago

“Excellent delivery times, all the staff i have dealt with have very good knowledge of the products they sell and are willing to help with general queries and setup.”

Helpful Report

Posted 5 years ago

“I have ordered several times from use-IP in the past and the help, advice and service has always been second to none. This time was different. I always order Hikvision because they work perfectly. This time I ordered a full set including cameras, NVR and WD purple HDD. Everything worked except the HDD. I contacted use-IP via the online chat and spoke to Emma. I sent a picture of the error on the NVR. She confirmed what I expected. The HDD was defective. She sent a replacement the same day. Once I got it and installed it everything worked. I have always used WD HDD’s and never had a problem. This must have been the one in a million. This is the first time I had an issue with anything from use-IP and all I can say is the after-sales service was exceptional. Highly recommended Hikvision and WD. use-IP is the best place to get them hands down.”

Helpful Report

Posted 5 years ago

“- Very broad offering of camera's with knowledgeable people behind - Fast delivery (from UK to Belgium), and safely packed contents - Goods very original and matched the order perfectly”

Helpful Report

Posted 5 years ago

use-IP Ltd is rated 4.9 based on 1,207 reviews