use-IP Ltd Reviews

Name: use-IP Ltd
Address: 1st Floor Maritime House 178-180 Snargate Street, DOVER
Rating: 4.93

4.9 Rating 1,208 Reviews

99 %

of reviewers recommend use-IP Ltd

Company Reviews

Metrics

Info

4.9

Based on 1,208 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About use-IP Ltd:

The UK's leading IP camera webshop. Specialists in IP CCTV since 2008.

Visit Website

Phone:

01304827609

Email:

sales@use-ip.co.uk

Location:

1st Floor Maritime House 178-180 Snargate Street
DOVER
CT17 9BZ

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use-IP Ltd 5 star review on 24th June 2025

Eric W

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery of a good product”

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Posted 8 years ago

“Well the kit arrives very promptly and it's all there. The website lists the current discount codes so be sure and check. The phone is answered promptly without any menu nonsense and the advice is soundand the cameras are a doddle to set up.”

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Posted 8 years ago

“Great organization,Web site is very good and easy to use. Ordered product and it arrived within a couple of days. Excellent service. Well done.”

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Posted 8 years ago

“A wide-range of products, and some helpful advice and info.”

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Posted 8 years ago

“Good Communication, Prompt Service. Good company to deal with.”

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Posted 8 years ago

“Very helpful and friendly staff, providing all the information that I required. Would highly recommend them”

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Posted 8 years ago

“Very quick service and great prices”

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Posted 8 years ago

“As a newbie looking for advice and camera recommendations for a domestic install, I found the Use-IP website and support from their staff (via Live Chat) a great help. They answered all the questions I had and when I finally placed my order, it was delivery promptly, via next day delivery. I expect I'll be expanding my CCTV setup in due course and when I do, Use-IP will be the only company I contact. Highly recommended.”

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Posted 8 years ago

“Great service, highly recommend, good quality item received thanks.”

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Posted 8 years ago

“Excellent, required (for those of us new to CCTV security) technical support at the end of the phone”

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Posted 8 years ago

“Excellent service and very helpful staff and the forum and tutorials are excellent. Helped me set up my Hikvision cameras and solve some issues . Highly recommend buying from here”

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Posted 8 years ago

“The equipment I purchased was delivered promply and had little trouble setting to work on the bench. I am new to installing CCTV. The quality looks OK. It is not my intention to view the system remotely - but I am keen to learn the techniques and programs involved. The documentation that is available on the web is excellent. I would like to speak with you again at some point regarding the DDNS as I understand the Hikvision program has been withdrawn. Thank you for an excellent service.”

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Posted 8 years ago

“Your sales person was very helpful and the equipment was withr the next day”

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Posted 8 years ago

“Very quick delivery and no delays”

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Posted 8 years ago

“I needed to install a high quality video surveillance system at a good price. With so may options and providers in the market, it was difficult to know who to turn to! I read some great reviews about Use-IP and after a couple of phone calls I was confident they knew what I needed and they helped me select the products which were right for me at a great price! The items arrived next day and had the whole system installed within 3 days all working perfectly. When I had a question, post sales support couldn't have been more helpful. Result? A very happy customer, with a more secure home. Thank you!!”

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Posted 8 years ago

“fast delivery service”

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Posted 8 years ago

“Cameras arrived on time, one camera took 3 days for the condensation to clear which could have been due to transit temperature.”

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Posted 8 years ago

“Order dispatched and arrived very quickly. Having searched online prices with alternative suppliers, one was a bit cheaper, but did not have stock so I selected to 'use-IP'”

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Posted 8 years ago

“Fast delivery and good price.”

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Posted 8 years ago

“I recently purchased a Hikvision DS-2CD2342WD-I 4MP from Use-IP. I was looking for a 4mp, PoE, weatherproof outdoor camera and wanted to achieve as much coverage of my driveway as possible so opted for the 2.8mm lens. I was also keen to try a turret camera as I have found that the mounts for bullet cameras can loosen over time meaning the camera needs to be periodically re-adjusted .. though this could be the mounts/cameras I have used in the past (or my bad DIY skills). Installation was a piece of cake. The camera comes with a template with three drill holes but I opted to mount my camera on a wall mount (Hikvision DS-1273ZJ-130-TRL - sold separately). Unfortunately, this didn’t come with a template and my poor DIY skills, combined with a long reach at the top of an 8’ ladder meant only 3 of the 4 drill holes lined up!). The camera fixed onto the mount with four screws, I connected one end of my Cat6 cable to the camera’s connector, fixed the mount to the wall, connected the other end of the Cat6 cable to the Plug-in PoE injector and, bingo, physical installation was complete. I used the software that came with the camera (HikVision’s SADP Tool) to initialise / set-up the camera and it was up and trunning within a few minutes. The angle of the camera wasn’t quite right, but this was easily adjusted with just one screw: loosen screw, manually adjust camera, tighten screw. Done. I have a Synology NAS and prefer to use the Synology Surveillance Station software (and mobile app) to manage my CCTV cameras and recordings – so also spent a few minutes setting this up – which means I won’t really use the proprietary software (though, if I recall correctly, I had to use it at first to initialise the camera). Overall, I’m very pleased with the quality of the camera itself and the picture – especially at this price point. I’m particularly impressed with the night-vision. I have a powerful LED floodlight that is motion activated and mounted immediately below the HikVision camera which provides further slightly better visibility at night, but even without this, the night-vision is excellent. I’ve attached a few pictures to show samples of image quality during the day and night, with and without the LED flood light and also a picture of the camera in situ (on the mount). Also a quick comment about Use-IP. I had a few queries before I purchased this camera and sent an email and Kieran replied with some excellent advice in a very comprehensive email. The camera was delivered quickly and well packaged. Overall, a great shopping experience and I have no doubt I will purchase again from Use-IP in the future. Great job !”

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Posted 8 years ago

use-IP Ltd is rated 4.9 based on 1,208 reviews