use-IP Ltd Reviews

Name: use-IP Ltd
Address: 1st Floor Maritime House 178-180 Snargate Street, DOVER
Rating: 4.93

4.9 Rating 1,208 Reviews

99 %

of reviewers recommend use-IP Ltd

Company Reviews

Metrics

Info

4.9

Based on 1,208 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About use-IP Ltd:

The UK's leading IP camera webshop. Specialists in IP CCTV since 2008.

Visit Website

Phone:

01304827609

Email:

sales@use-ip.co.uk

Location:

1st Floor Maritime House 178-180 Snargate Street
DOVER
CT17 9BZ

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use-IP Ltd 5 star review on 24th June 2025

Eric W

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great web site, great prices. Their Youtube channel to check out camera quality before buying is great. Helpful online chat with quick response. Online forums for help with setups. Ordered without hiccup and delivered next day without problems. This is what a good company is, don't be fooled without online prices, they sell legitimate UK stock, don't be fooled by other sellers online. A few pounds more for all this peace of mind and help is worth the extra. Ask them for a discount if the price is an issue! All in all a great company! I will definitely use them again when I need more cameras.”

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Posted 8 years ago

“I called for advice on how to power my new camera for our business. The gentlemen I spoke to was extremely helpful and knowledgeable about the product, taking his time to explain the setup. A fantastic service”

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Posted 8 years ago

“Use-IP are always helpful. This was an order for my employer, but I've used them outside work, as part of Railcam UK.”

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Posted 8 years ago

“Really quick delivery, item arrived within 2 days enabling job to be completed on time on and on budget.”

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Posted 8 years ago

“Use-IP are a helpful bunch. They know their stuff and give a level of service that is rarely seen these days! Keep up the excellent work.”

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Posted 8 years ago

“I would happily write and provide you with a review IF I had any software with which to write a review about, and obviously this precludes me from uploading a photo!”

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Posted 8 years ago

Hello Jim, I'm very sorry that you were so disappointed that you left us our worst customer review ever! If you re-visit the product page, you'll see that as the software is FREE you don't need to purchase it and wait for us to fulfil an order for you - the very first sentence of the product page description links you to download it from the manufacturer's website (always their latest most up to date version). Our product page is here: https://www.use-ip.co.uk/acti-nvr-v3-0-software.html It states: Quick Overview Free Video Recording Software (for 16-camera licence) 'Download from the manufacturer's website' You would also have seen when you completed your purchase on Christmas Day morning that our office was closed until January 3rd: "Please note that the cutoff for our Christmas delivery has now passed. Any orders made from December 23rd onwards will be fulfilled when our office re-opens on January 3rd." (Screenshots of the checkout pages attached, this message was in a bold red banner at the top) Our devs have now made some additional custom changes to our webshop so that in future there will be further more specific red banner warnings if somebody purchases software with a value of £0. The warning message will now make it absolutely clear that you can simply follow a link and download the free software, Best Regards, Phil

Posted 8 years ago

“Very knowledgeable, swift response and delivery”

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Posted 8 years ago

“As a complete novice, I was lucky to find a supplier that understood what I wanted, and suggested a pragmatic, cost effective solution. They've also been very helpul with the inevitable complications of setting up the system. It's not fully installed yet, so I don't know how it will perform, but I'm confident that it will be excellent, and if, by some chance, there are problems, I know they will continue to support me.”

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Posted 8 years ago

“Excellent friendly service during the initial pricing and purchase process. Order dispatched and arrived very quickly. Set up was simple and the one teqnical question I asked was answered very quickly with the technical support staff. Excellent service all round will use again and recomend to friends.”

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Posted 8 years ago

“The pre-sales support offered on the phone was excellent, even as a residential customer who was only interested in one camera initially.”

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Posted 8 years ago

“Quality of PO delivery even if they wait until the money is fully in their account before sending the material while the swift accused for the transfer is available to show that it is effective”

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Posted 8 years ago

“My second order from use-IP and it flawlessly, order in and after about week of waiting package in hands. Pricing is right, service is top notch and they don´t fool around with orders, they make it happen. Will do business in future.”

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Posted 8 years ago

“Excellent service - easy to order online and item dispatched quickly and turned up on-time. I was after a mounting solution to hide the cable connections for my HikVision bullet camera and found use-IP Ltd to stock the mount at a reasonable price.”

use-IP Ltd 5 star review on 28th November 2016

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Posted 8 years ago

“Quick professional service.”

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Posted 8 years ago

“very good service”

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Posted 8 years ago

“I bought a DS-7608 NVR and I'm very pleased with its performance and quality and ease of use and also it's nice to have some technical backup from Kieran and short waiting time on the phone when you ring up”

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Posted 8 years ago

“Hi, Use IP were the only stockist of the 12mn Hikvision camera which I needed. There customer services were very helpful and polite and ordered at 3.26pm and received the camera the next day @ 9.30am. Good prices and have a 14 day return policy. Very good all round.”

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Posted 8 years ago

“Using 'use-IP' did make us happy, when our old Axis camera failed we needed a replacement from a trusted supplier. Having searched online prices with alternative suppliers we selected 'use-IP' after placing a telephone call with them for advice. We ordered the camera on a Tuesday and this was installed on Friday. Great turn-a-round!”

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Posted 8 years ago

“Phil and the team at Use-IP are always extremely helpful and knowledgeable. I have dealt with them over many years and have received all orders quickly and efficiently. They are my go to place for all things IP CCTV related. Can recommend them highly enough.”

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Posted 8 years ago

“Hi, I have ordered from USE IP on two ocassions, their prices are good and they were the only company that stocked the 12mm Hikvision camera I needed. Ordered at 3.27pm and it arrived the next day at 9.30am. Only £5.25 delivery charge after trade discount. The second item also came the next day first thing in the morning. Staff very polite and knowledgeable Tony”

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Posted 8 years ago

use-IP Ltd is rated 4.9 based on 1,208 reviews