Urban Veda Reviews

Name: Urban Veda
Address: Ayurveda Wellness Ltd, Unit E, Cobbold Estate, Ayurveda Wellness Ltd, Unit E, Cobbold Estate, London
Rating: 4.74

4.7 Rating 336 Reviews

94 %

of reviewers recommend Urban Veda

4.7

Based on 336 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

02084590909

Email:

info@urbanveda.com

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Urban Veda 5 star review on 3rd January 2024

Anonymous

Urban Veda 5 star review on 15th April 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My toner bottle seals were loose-started to leak in the box. Thans”

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Posted 6 months ago

Hello Debbie, we are sorry to hear you experienced some issue with our products. We have reached out privately to discuss.

Posted 6 months ago

“I just discovered this brand and so far really liking it. Shipping was pretty fast, which I appreciate.”

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Posted 7 months ago

Hi Kathi, thank you for taking the time to review our brand. Enjoy!

Posted 6 months ago

“Good product”

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Posted 7 months ago

Hi, We are sorry to hear you had a bad experience ordering from our company, unfortunately sometimes issues happen with deliveries which are something out of our control, we resent the parcel as soon as we establish the issue so hopefully our goods will be with you soon.

Posted 7 months ago

“Bought as a (requested) present, so cant comment on products, but the recipient had purchased before and obviously appreciated them. There was a quirk on the web site where one item was shown as In Stock, but at check out got strange message Unable to Deliver to Your Location. But other items all came through OK, with some extra smaller items thrown in - and who doesnt like a freebie?!”

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Posted 10 months ago

“Really love your products!”

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Posted 1 year ago

“So far I have used two of Urban Veda's products and really like them.”

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Posted 1 year ago

“I bought some reviving facial scrub a while ago and really loved it, gorgeous smell and my skin felt so soft. The matching body wash is just as lovely.”

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Posted 1 year ago

“Hi, I have discovered your products a few years ago, when I was looking for a replacement for a home made face moisturizer. I used to make my own face moisturiser, but it takes a bit of time and preparation (gathering the right plants, etc.), so I was looking for something that would be as natural as possible and accessible. I found your Calm and restore Day cream (sandalwood and botanics) in my local Holland&Barrett. Although, the smell is not as pleasant as your competitors, the small list of ingredients won me over. The consistency is nice - not too sticky and heavy (I prefer water based moisturisers) and when the moisturiser "disappears" on my face and doesn't kling like an iron mask. It was a bit hit-and-miss (in this case hit) purchase, as the shop assistant wasn't able to tell me anything about the consistency - they were not receiving any samples for the shop, so was not able to describe the product features. Maybe it would be good to send some samples to shops - for staff and customers, so that more people could appreciate your products? Just a thought, not sure, how big your marketing budget is. For a while I was quite happy, buying the cream, whe I ran out of it and quite recently I went to H&B and was told that it's been removed from the store. I didn't manage to find it on Amazon, so went onto your website. I am not a great fan of Royal Mail as a delivery company, but maybe for bigger orders you ship with a courier (like DPD?)? The samples, that I found in the box, were great, as I will be now to test some products without the necessity of committing to a full-size product. I am missing (maybe I am blind) - any info on UPF on the product, but maybe this is what minimizes the list of ingredients? It would be good to be able to find that out. Also, why not introduce a Ginkgo biloba (should be in Italics) product as well? The tree has some fantastic properties, as it was the only living thing, that survived the atomic blast (apologies for the nerdy info, I'm a Horticulture and Garden Design student so comes with the territory;). Anyways, overall a 4.5-star out of 5 (would prefer a slightly bigger container, maybe dark in colour to protect it from the sunlinght, slightly different smell [my husband sometimes says "oh, the Sunday roast is closeby" ;). For the samples, that I got a 5 out of 5 :). Thanks so much, if you need more information, please let me know. XX Agatha”

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Posted 1 year ago

“This is a lovely light sandalwood smelling cream. It's a comfort.”

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Posted 1 year ago

“I tried Urban Veda after seeing your product in my local store - it’s very good, although I probably should have selected the soothing line. Online ordering is clunky, shop ap does not apply credits to the line and my first order took over a week to get to me.”

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Posted 1 year ago

Hi Chuck, thank you so much for your feedback. We'll be sure to pass this along to our eCommerce Manager so we can better optimize the website for customer use. Was there any specific stage of the checkout process that felt difficult? Which credit was not applied to your order? We can always look into crediting you this amount! - Amber, Assistant Brand Manager

Posted 1 year ago

“The customer service was excellent - communication helpful and personable. Unfortunately, I don't think the body moisturiser suits my skin as it seems a bit spotty (not a normal issue) after using for a week but I will see if this improves.”

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Posted 2 years ago

Hi there Michala, thank you so much for the kind words about our service! Shoot us an email at hello@urbanveda.com and we can help you find a body lotion more suitable for your skin type ◡̈

Posted 2 years ago

“I discovered these products by chance when I was looking for ayurvedic cosmetics and loved all I've received and used so far: facial wash, hydrating wash, cream - they all smell amazing and leave my skin fresh without it glance too much. The ordering process and delivery were super fast and the products arrived in a paper environment-friendly paper package with some samples inside. But I must say the import duty to deliver it to countries outside of the UK (I had it delivered to Asia and the EU) is just too much - it comes to 30-50% more on top of the invoiced price, which is too much for me and sadly won't be ordering again. If you manage to have the products available in stores in the EU countries and/or other major markets, that would be great.”

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Posted 3 years ago

“Thanks good for my Sensitive face😘”

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Posted 4 years ago

“The customer service is impeccable. I received my order in 2 days. I'm still using the products so will do a product review soon. The oil and moisturiser feels and smells amazing.”

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Posted 4 years ago

“New to Urban Veda’s products but very happy with them so far, beautifully fresh scented and leaves my skin feeling wonderful, thank you x”

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Posted 4 years ago

“Beautiful scents -lovely to wear”

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Posted 6 years ago

“Gorgeous products that smell great! I was given a Radiance gift set for Christmas and it left my skin feeling so good! I decided to take the websites quiz to order some products that we're tailored to my skin type- I bought the sandalwood and botanics cleanser, toner and moisturizers...unfortunately after a couple of days my skin decided they weren't the products for me. I'm disappointed (not with the products, but with my skins reaction), as they are so nice... I will try the Radiance range again in the future however as the products in the gift set left my skin feeling and smelling amazing! I'd recommend the gift set as a starter pack to anyone who wants to try out the products before ordering the full size! On a separate note, delivery was very speedy from the time I ordered, the website was easy to navigate and order through, and the product range is well priced!”

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Posted 6 years ago

“Great products. However, I was slightly disappointed that there were no samples in my £100 order box!”

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Posted 7 years ago

“The products I bought are great but the customer service process was protracted and delayed which almost put me off ordering. I emailed, no reply and phoned twice which was answered by a call centre. Both times they said they would leave a message for someone to call me back Finally when you got back to me after the second phone call all was fine.”

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Posted 7 years ago

Hi Bernadette, we are sorry to hear about the issues you faced with getting in touch. This is not usually the case and we are sorry that this was your experience. We shall investigate this further as it is not the type of service we like to provide.

Posted 7 years ago

“It helps clear my rosacea”

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Posted 7 years ago

That is fantastic news! Which products are you using? Best wishes, Urban Veda Team

Posted 7 years ago

Urban Veda is rated 4.7 based on 336 reviews