Urban Massage Reviews

Name: Urban Massage
Address: Office 18, 64-66 Wingate Square, London, England
Rating: 2.20

2.2 Rating 55 Reviews

20 %

of reviewers recommend Urban Massage

Company Reviews

Metrics

Info

2.2

Based on 55 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat

About Urban Massage:

UK based Customer Care Centre from 8am to 10pm (7 days a week).

For any booking and general enquiries please call us on 0330 102 7667

Visit Website

Phone:

02030519021

Email:

info@urbanmassage.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have used Urban 3 times now (twice for a Deep Tissue Massage & once for a gel mani-pedi) and have been super pleased each time. The app is so easy to use and I love that you can choose the same therapist again. The masseuse was professional & friendly, and the beautician that did my gel mani-pedi was lovely too. Makes life so much easier than having to travel to a salon to get my nails done!”

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Posted 6 months ago

Hey Jean, thanks so much for taking the time to leave us a review. We really appreciate your feedback, it helps make your Urban treatments even better. Have a lovely day!

Posted 6 months ago

“Love this app for booking last-minute as i work shifts and can't always book in advance. Therapists are really good & respectful of your home. Recommend.”

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Posted 8 months ago

“This was a Great experience. The therapist was excellent. Highly recommended”

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Posted 9 months ago

That's great to hear, thanks for the 5* review Pooshani!

Posted 6 months ago

“I have been working on urban since 2018 and my experience with them has been very good, they are very professional and very mindful of their therapists. The few times I needed them (due to unexpected circunstances), they were always there to support me.”

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Posted 11 months ago

Thanks so much for your feedback Maurício! We really appreciate it. Don't hesitate to reach out to the team if you need any support in the future.

Posted 6 months ago

“I've been using Urban for massage for a few years now and I can't recommend enough! I've been lucky enough to have some amazing treatments and really lovely chats with the therapists who seem to really love working with Urban, that's always so good to hear and definitely makes me want to keep booking. In terms of pricing, it has gone up in recent years but again, I know from chatting to my therapist that it's been very much welcomed by the massage therapists whose costs have been rising especially since covid.”

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Posted 1 year ago

Hey Stacey, thanks so much for taking the time to leave us a review. We really appreciate your feedback, it helps make your Urban treatments even better!

Posted 1 year ago

“I have been booking massage appointments with Samuel for several months, he is amazing and I always find relief from the daily stresses of life, I look forward to my next visit. thanks Sam!”

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Posted 1 year ago

Sounds like Samuel did a great job! We're so happy you're having a lovely experience booking with Sam. Make sure to add them to your favourites for next time – thanks for the great feedback!

Posted 1 year ago

“My original booking was cancelled at the last minute as therapist had problems due to the tube strike. I re-booked with just an hour before the appointment. Sara the massage therapist was brilliant, professional and friendly. She made me feel very comfortable I will definitely book her again.”

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Posted 2 years ago

Hey Ruth, thank you so much for your feedback. We're so glad that your therapist Sara was able to save the day, giving an amazing treatment - hope to see you again soon!

Posted 1 year ago

“Best massage experience ever! Not only the massage itself, but the location, the oils, the scents... it's magic, baby! I definitely recommend these guys! And my back does not hurt anymore 🙂”

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Posted 4 years ago

Thanks so much for the 5-star review Loredana. We're so glad you had a great experience using Urban and hope to see you again for another treatment soon!

Posted 1 year ago

“Dimos K is absolutely fantastic. I am very impressed and I felt great after the massage. I booked 2 hours with him. My tension and stress melted way. He has magic healing hands. Without a doubt I would highly recommended him. Thank you so much.”

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Posted 5 years ago

So happy to hear Dimos gave you a lovely treatment, Emma. Don't forget you can add them to your favourites so you can easily book them again!

Posted 1 year ago

“I am currently a therapist with urban massage, each therapist has a different way of massage (since we all come from a different backgrounds, school and speciality) some (like me 😁) are great at what we do, some could do with some improvements, we are all self employed but working in partnership with urban so if you have had a bad experience (with a massage) it's probably due to the therapist. The app allows the customers to rate their experience, so the higher a therapist is rated the better. Long story short, urban is just the middle man and choose your therapist wisely 😊”

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Posted 5 years ago

Thanks for your feedback - we're thrilled to have you working with us, alongside so many other trusted and highly skilled practitioners!

Posted 1 year ago

“Haven’t had the massage yet but the booking was so nicely handled. I wanted Thai with oil but for the date I wanted it was fully booked so I jumped on customer service with Johana and helped so much. She sourced the therapist for the date I wanted, good communication and made it so easy. Thanks so much Johana!”

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Posted 5 years ago

Hi Sadia, thanks so much for your feedback. We're thrilled that Johana was able to assist in getting you booked in. We hope to see you again soon for another treatment!

Posted 1 year ago

“Professional staff and punctual! Really enjoyed the massage and the rates are fantastic. Honestly, this really is a good service. I'm sure some therapists are better than others, but check the reviews on the website!”

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Posted 7 years ago

“Vanessa u r the best. I was in so much pain and ache Coz of my pregnancy. Vanessa came and gave me a best full body massage ever. 5star for Vanessa.”

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Posted 8 years ago

“Had an hour and half deep tissue massage with Dahlia. She was fantastic and I felt totally comfortable with her. Really tried to sort out all of my knots after a stressful time for me. Will definitely rebook”

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Posted 8 years ago

Urban Massage is rated 2.2 based on 55 reviews