How would you rate
"I work for Urban in the office and I must say they treat the therapists appallingly. No regard for therapists wellbeing or safety and only focused on money. Customers are always calling or emailing to complain just to get refunds as they know they can and this cheats everybody, the therapist and other staff and customers."
"Disappointing service. Therapist didn’t turn up and proclaimed to have phoned and then charged for a full service. When I complained Urban said it was my fault because I hadn’t answered the door. If only the therapist had rung the bell. Response from Urban - tough and there is nothing we are prepared to do.
If they turn up it’s a great service IF !!!!"
"Professional staff and punctual! Really enjoyed the massage and the rates are fantastic. Honestly, this really is a good service. I'm sure some therapists are better than others, but check the reviews on the website!"
"Avoid using this company at all costs due to the bad customer service you will receive in the likely case that something goes wrong."
"I was charged double so debited £300. The 90 minute massage ended up being a 60 minute one and the hostile therapist has left bruising hand marks down my legs. Avoid at all costs!"
"Very bad experience with it"
"No safety checks for the client or the therapist. They only check if you have online ID & no real skill checks. Worse they just send the therapist to any address so long they pay with no concern of safety. Not trust worthy & lots of fake reviews on web site."
"I booked this massage for my partner on his birthday, unfortunately he was very sick and unable to receive it. He only started to feel unwell during he 2 hours before the massage, I rang up to explain and no partial refund was given. I had to pay the full £65 for services that I didn't receive. Outrageous, no customer care what so ever. Lucky masseuse today, getting £65 for nothing eh, oh wait. That's my hard earned £65 given to a stranger for nothing."
"They were late. I thought the massage was average. I really do not recommand at all."
"Vanessa u r the best.
I was in so much pain and ache Coz of my pregnancy. Vanessa came and gave me a best full body massage ever.
5star for Vanessa."
"Had an hour and half deep tissue massage with Dahlia. She was fantastic and I felt totally comfortable with her. Really tried to sort out all of my knots after a stressful time for me. Will definitely rebook"
"There should be no stars for this kind of service. The therapist doesn't find parking. I get email from customer care that she has got the parking but the therapist doesn't turn up. No customer service email response or call is returned. Already charged....give me my money back. Is this some kind is a scam that is running in the name of massage. Terrible terrible first experience"
"Pretty standard massage. What I would expect from any."
"Overall a very good massage, only thing is that I booked in a hurry (she came so fast!!) that i noticed i didnt have enough towels! Oops... had to use a sheet!"
"I was very excited to get my massage but then i found out that i cant get it in my area. I hope they expand soon because I was very dissappointed by this."
"Really good massage and came on time! Only thing is that I wish they would have brought me some herbal tea or something for after the massage."