I am currently a therapist with urban massage, each therapist has a different way of massage (since we all come from a different backgrounds, school and speciality) some (like me 😁) are great at what we do, some could do with some improvements, we are all self employed but working in partnership with urban so if you have had a bad experience (with a massage) it's probably due to the therapist. The app allows the customers to rate their experience, so the higher a therapist is rated the better. Long story short, urban is just the middle man and choose your therapist wisely 😊