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Urban Massage Reviews

1.9 Rating 52 Reviews

13 %

of reviewers recommend Urban Massage

Company Reviews

1.9

Based on 52 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat

About Urban Massage:

UK based Customer Care Centre from 8am to 10pm (7 days a week).

For any booking and general enquiries please call us on 0330 102 7667

Visit Website

Phone:

02030519021

Email:

info@urbanmassage.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfair Treatment and Lack of Support for Therapists at Urban Massage I want to share my disappointing experience working with Urban Massage, specifically as a physiotherapist. I had been with the company for a year without any issues until a recent incident with a client. I had to travel 60 miles for a session with a client who not only displayed rude behavior but also exhibited racism. Despite maintaining professionalism throughout the session, the client proceeded to leave a dishonest and damaging review, falsely portraying my services. To make matters worse, the client complained to the main app, making baseless accusations against me. Shockingly, without investigating or seeking my perspective, the Urban Massage team swiftly terminated my association with the platform. What's disheartening is the lack of concern for their therapists. Despite my year of dedicated service, working weekends and traveling extensively within London, the company chose to prioritize a single client's complaint over my track record. Urban Massage's approach reflects a disregard for the well-being of their therapists, seemingly more interested in financial gains than the fair treatment of their workforce. This unjust and hasty decision has left me unable to use the app, tarnishing my previously impeccable record. In conclusion, my experience with Urban Massage has been nothing short of disappointing, and I caution others considering working with them to be aware of their lack of support for therapists and their tendency to prioritize profit over fairness and loyalty.”

Posted 5 months ago

“Scam of a company. Avoid like the plague.”

Posted 6 months ago

“A truly awful experience that i wouldn't wish on anyone on anyone. Must have got the therapist from hell, a very nasty woman! This urban company really needs to have a contact number that is clearly visible on the website. I couldn't find any contact number. Terrible.”

Posted 6 months ago

“I start with Urban 6 months ago , their calculate traveling system dosen't work , we always late for a treatment , I told them , they says it's not my business and if im not going on time they will remove me from the platform , I can take 65 stops with two changes for one hour They don't care That guy Martin or something like that , in the office , who put him there , no skills at all Anyway now I work for myself , I never late because on my website the time from client to client is a realistic Those two creators of the platform, they never saw massage oil in real life , I don't know how is possible that company to exist after 9 years They change the therapists one after the other, that is why 70% from them are with one year experience, total waste of time Urban- rubbish Only decent people in that Urban are Support team on the phone Ruth, Angi and Poul that it Everything else is 😵‍💫😵‍💫😵‍💫😵‍💫💨💨💨💨🕳️🕳️🕳️🚾🚾🚾🚾↙️↙️↙️”

Posted 7 months ago

“Poor. Constantly cancelling at the last minute.”

Posted 1 year ago

“Unfair company and very rude, do not work for them as they will remove you from the platform if you receive even the smallest complaint.”

Posted 1 year ago

“Two no shows tonight total waste of my time never again!”

Posted 1 year ago

“Removed from the platform after sharing my referral code with a family "great deals" WhatsApp group, and a cousin posted my code somewhere. Had a decent first massage (sports massage) and was originally keen to rebook. Wasn't told where or anything to remedy this until a week after I was removed. Their policy is to ban any customer whose code is seen out on any public facing site. Given a quick search reveals lots of user referral codes online that have been used hundreds of times, it looks like they only selectively apply their own rules. So some customers who refer a lot of others are completely fine, while others are banned. An awful customer experience, and now I am using Treatwell, where the quality of my experience feels much better. Would also suggest checking out London Serenity or USPAAH.”

Posted 1 year ago

“horrible company, do not use”

Posted 1 year ago

“Awful company, charge me twice but claim they didn’t receive the money and blame on me claim that that’s my fault :) not providing any service and extremely rude customer service. Stay away from this company otherwise you will lose your money and waist your time”

Posted 1 year ago

“They steal your data including your bank details and they rip you off on a unprofessional massage and pay the therapist peanuts.”

Posted 1 year ago

“Awful experience”

Posted 2 years ago

“Masseaur was rude , abrupt and had bad body odour”

Posted 2 years ago

“I had really bad experience with therapist named Bogdan. Customer service was useless, don’t waste your time and money.”

Posted 2 years ago

“I booked a massage for my friend to have before her wedding. The morning of the massage I received a cancellation notification. I wasn’t able to find a last min replacement, so my (super stressed) friend didn’t have the massage! I asked Urban for a refund but they said they’d only give me a credit note. I said I want my money back as I have no intention of using them again. They refused. It then took me 6 weeks of fighting before they eventually refunded me. I would avoid this company if I were you!”

Posted 2 years ago

“1. Hit on me during massage. Thought that was illegal. 2. tried female, she was very candid in her racism. 3. tried another guy, he was ok. Nice vibe, not strong enough 4. tried sports massage (deeper?) gave me a 20 min assessment and little massage. When I filled in feedback, the therapist contacted me to complain. 5. Going to my local gym. Urban? AVOID.”

Posted 2 years ago

“I made an appt with a therapist - I was waiting at home for them to arrive - and they did not turn up. I then checked my phone and it was marked as cancelled. Upon checking with support team - they told me I am being charged for the session because i failed to turn up to my appointment however I was waiting at home for them to come to me so this is not correct. Supposedly the therapist went to the wrong address and after 2 weeks filing a complaint to the support team i am still waiting for a response. this is absolutely ridiculous operational support team.”

Posted 2 years ago

“Booked this stupid and rude masseur Bogdan for 8pm, was charged 70 pounds but he did not come and he just cancelled my booking even without informing me. Beware. Don't waste your time, money and effort there.”

Posted 3 years ago

“My first appointment was cancelled on the day it was supposed to happen. I feel super let down by this first experience and don’t plan to use the app again.”

Posted 4 years ago

“Awful company! Have overcharged me behind my back and refused to refund amount. Do not use! They are liars ! They have also provided me with two therapists who have left me with lasting chronic injuries for the rest of my life.”

Posted 4 years ago

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Urban Massage is rated 1.9 based on 52 reviews