Urban Massage Reviews

Name: Urban Massage
Address: Office 18, 64-66 Wingate Square, London, England
Rating: 1.94

1.9 Rating 52 Reviews

13 %

of reviewers recommend Urban Massage

Company Reviews

Metrics

Info

1.9

Based on 52 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat

About Urban Massage:

UK based Customer Care Centre from 8am to 10pm (7 days a week).

For any booking and general enquiries please call us on 0330 102 7667

Visit Website

Phone:

02030519021

Email:

info@urbanmassage.com

Write Your review

Tell us how Urban Massage made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfair Treatment and Lack of Support for Therapists at Urban Massage I want to share my disappointing experience working with Urban Massage, specifically as a physiotherapist. I had been with the company for a year without any issues until a recent incident with a client. I had to travel 60 miles for a session with a client who not only displayed rude behavior but also exhibited racism. Despite maintaining professionalism throughout the session, the client proceeded to leave a dishonest and damaging review, falsely portraying my services. To make matters worse, the client complained to the main app, making baseless accusations against me. Shockingly, without investigating or seeking my perspective, the Urban Massage team swiftly terminated my association with the platform. What's disheartening is the lack of concern for their therapists. Despite my year of dedicated service, working weekends and traveling extensively within London, the company chose to prioritize a single client's complaint over my track record. Urban Massage's approach reflects a disregard for the well-being of their therapists, seemingly more interested in financial gains than the fair treatment of their workforce. This unjust and hasty decision has left me unable to use the app, tarnishing my previously impeccable record. In conclusion, my experience with Urban Massage has been nothing short of disappointing, and I caution others considering working with them to be aware of their lack of support for therapists and their tendency to prioritize profit over fairness and loyalty.”

Helpful Report

Posted 5 months ago

“Scam of a company. Avoid like the plague.”

Helpful Report

Posted 6 months ago

“A truly awful experience that i wouldn't wish on anyone on anyone. Must have got the therapist from hell, a very nasty woman! This urban company really needs to have a contact number that is clearly visible on the website. I couldn't find any contact number. Terrible.”

Helpful Report

Posted 6 months ago

“I start with Urban 6 months ago , their calculate traveling system dosen't work , we always late for a treatment , I told them , they says it's not my business and if im not going on time they will remove me from the platform , I can take 65 stops with two changes for one hour They don't care That guy Martin or something like that , in the office , who put him there , no skills at all Anyway now I work for myself , I never late because on my website the time from client to client is a realistic Those two creators of the platform, they never saw massage oil in real life , I don't know how is possible that company to exist after 9 years They change the therapists one after the other, that is why 70% from them are with one year experience, total waste of time Urban- rubbish Only decent people in that Urban are Support team on the phone Ruth, Angi and Poul that it Everything else is 😵‍💫😵‍💫😵‍💫😵‍💫💨💨💨💨🕳️🕳️🕳️🚾🚾🚾🚾↙️↙️↙️”

Helpful Report

Posted 7 months ago

“They steal your data including your bank details and they rip you off on a unprofessional massage and pay the therapist peanuts.”

Helpful Report

Posted 1 year ago

“1. Hit on me during massage. Thought that was illegal. 2. tried female, she was very candid in her racism. 3. tried another guy, he was ok. Nice vibe, not strong enough 4. tried sports massage (deeper?) gave me a 20 min assessment and little massage. When I filled in feedback, the therapist contacted me to complain. 5. Going to my local gym. Urban? AVOID.”

Helpful Report

Posted 2 years ago

Urban Massage is rated 1.9 based on 52 reviews