Urban Massage Reviews

Name: Urban Massage
Address: Office 18, 64-66 Wingate Square, London, England
Rating: 2.20

2.2 Rating 55 Reviews

20 %

of reviewers recommend Urban Massage

Company Reviews

Metrics

Info

2.2

Based on 55 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat

About Urban Massage:

UK based Customer Care Centre from 8am to 10pm (7 days a week).

For any booking and general enquiries please call us on 0330 102 7667

Visit Website

Phone:

02030519021

Email:

info@urbanmassage.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve booked a couple of times, but feel this is hit or miss. My first appointment was great, but when trying to book the same therapist it appears she has stopped working for Urban Massage. I booked an alternative therapist who turned up significantly late and did not let me know (as the website specifies) and unfortunately the massage wasn’t as good as previously which was made worse by the the fact she asked for a chair so she could sit down for the 60 minute massage and poor quality bed that moved and creaked every time she moved. Overall wasn’t a great experience and not overly relaxing. Feedback sent to Urban Massage and haven’t heard back. Given the minimum prices have raised to £53 I haven’t booked again as I don’t feel it’s worth it when you have to provide the towels, music and the ambience.”

Helpful Report

Posted 6 years ago

Hi Laura, thank you so much for taking the time to share your experience booking with us. We really appreciate your feedback as this helps to improve our services. We're really sorry to hear that a few of your bookings haven't been up to the high standard that we expect - our Customer Support team are here to assist you if you have any issues or need any help with a booking, past or upcoming. You can contact the team via Live Chat on the Urban website or via email at info@urban.co

Posted 1 year ago

“Pretty standard massage. What I would expect from any.”

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Posted 9 years ago

“Overall a very good massage, only thing is that I booked in a hurry (she came so fast!!) that i noticed i didnt have enough towels! Oops... had to use a sheet!”

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Posted 9 years ago

“Really good massage and came on time! Only thing is that I wish they would have brought me some herbal tea or something for after the massage.”

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Posted 9 years ago

Urban Massage is rated 2.2 based on 55 reviews