I’ve booked a couple of times, but feel this is hit or miss. My first appointment was great, but when trying to book the same therapist it appears she has stopped working for Urban Massage. I booked an alternative therapist who turned up significantly late and did not let me know (as the website specifies) and unfortunately the massage wasn’t as good as previously which was made worse by the the fact she asked for a chair so she could sit down for the 60 minute massage and poor quality bed that moved and creaked every time she moved. Overall wasn’t a great experience and not overly relaxing. Feedback sent to Urban Massage and haven’t heard back. Given the minimum prices have raised to £53 I haven’t booked again as I don’t feel it’s worth it when you have to provide the towels, music and the ambience.