I booked a massage for my friend to have before her wedding. The morning of the massage I received a cancellation notification. I wasn’t able to find a last min replacement, so my (super stressed) friend didn’t have the massage! I asked Urban for a refund but they said they’d only give me a credit note. I said I want my money back as I have no intention of using them again. They refused. It then took me 6 weeks of fighting before they eventually refunded me. I would avoid this company if I were you!
2 years ago
Urban Massage has a
2.0
average rating
from
50
reviews
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