Urban Apothecary London Reviews

Name: Urban Apothecary London
Address: Grosvenor House Uppingham Road, Leicestershire
Rating: 4.44

4.4 Rating 210 Reviews

84 %

of reviewers recommend Urban Apothecary London

4.4

Based on 210 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Urban Apothecary London 5 star review on 30th November 2023

Anonymous

Anonymous // 01/01/2019

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“Uses parcelforce to delivery, who despite being told to leave with a neighbour, didn't and have no card. Not Urban's fault I guess, but they did choose the delivery partner (with no text/email notifications on the delivery day in advance).”

Helpful Report

Posted 1 day ago

Thank you for taking the time to share your experience with us. We understand that delivery issues can be frustrating, and while we strive to choose reliable partners, we appreciate your feedback regarding the lack of communication on the delivery day from the courier. Should you wish to discuss your review further with our team, please contact customerservice@urbanapothecarylondon.com where we'd be happy to assist you.

Posted 1 day ago

“I love it when my flat smells of Oud Geranium, and I love it even more when there is 20% off!”

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Posted 5 days ago

“Disappointed with the candles, the scent and strength is minimal so can barely smell them alight or unlit. Shame”

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Posted 6 days ago

Thank you for taking the time to review our product. Should you wish to discuss your review further with our team. Please contact customerservice@urbanapothecarylondon.com where we'd be happy to assist you.

Posted 6 days ago

“Loveliest of all diffuser smells I have tried. Good delivery times too.”

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Posted 3 weeks ago

“I have recently made a fragrance purchase (not my first) there was an issue with the delivery, which was dealt with straight away! No fuss! That’s why I’m leaving a 5 star review….. by the way their fragrances are 5 star too!”

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Posted 1 month ago

Thank you Kevin, We were pleased to resolve the delivery issue for you...enjoy your fragrance purchase! Kind regards, Anna

Posted 1 month ago

“Very disapointed in your WINTER FIR diffusers, OUDH GERANIUM are very good. the £100.00 free gift you give me is probably worth about £5.00 or so?.”

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Posted 1 month ago

“I was introduced to Urban Apothecary London by a friend, she has the Fig diffuser and as soon as I got home I ordered one for myself, I just bought a refill for it and it arrived the next day, it's a tenner cheaper if you don't need the bottle again, and the reflll does come with fresh wooden things, whatever they're called, the scent is lovely and fresh and figgy and clean and doesn't smell claggy or artificial, just lovely and highly recommend it :)”

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Posted 1 month ago

“Purchased the new Christmas diffuser . Had a sniff when it arrived although we won’t be using it until nearer Christmas. Loved it . If the quality is as excellent as the smoked leather and oriental noir , we will be very pleased !!!!! Best diffusers by far . Last at least 6 months (turn every week !) . House smells great , they don’t give us headaches & they are pet friendly”

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Posted 1 month ago

“Urban Apothecary used to make great smelling Reed Sticks, that used to make a decent sized room smell of the fragrance. I’m not sure what has changed but now both refills and new fragrances have to be to no projection, you basically cannot smell unless you stick your nose into the bottle. It is very disappointing as the fragrances of the oils themselves smell very nice.”

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Posted 1 month ago

“Beautiful products, delivered on time and packed well”

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Posted 1 month ago

“Made a Much appreciated birthday gift for a friend who's bathroom always smells gorgeous with Urban Apothecary products.”

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Posted 1 month ago

“Quick shipping.”

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Posted 1 month ago

“Very good quality, reasonable prices”

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Posted 1 month ago

“What not to love! Luxury packaging, beautiful scents & excellent service 👍”

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Posted 2 months ago

“I absolutely love the smell and they last so long”

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Posted 2 months ago

“Excellent products. Great fragrances. Packaged well and look wonderful in any home. Speedy delivery and well packaged”

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Posted 2 months ago

“Items safely received, thank you. Well packed so no damage.”

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Posted 2 months ago

“Fast, kind and sufficient. Thank you very much.”

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Posted 2 months ago

“Urban Apothecary - had a good variety of defussers - a little bit dearer than some others on the market but well worth it. The scent was lovely for both male and female. I bought mine as a gift for a male who has been raving about the aroma ever since.”

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Posted 2 months ago

“Loved coconut Grove smells so lovely ..”

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Posted 3 months ago

Urban Apothecary London is rated 4.4 based on 210 reviews