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Urban Apothecary London Reviews

4.4 Rating 210 Reviews
84 %
of reviewers recommend Urban Apothecary London
4.4
Based on 210 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Read Urban Apothecary London Reviews
Urban Apothecary London 5 star review on 30th November 2023
David Foley
Urban Apothecary London 5 star review on 31st October 2023
Reginald Nicks
Urban Apothecary London 5 star review on 31st October 2023
Reginald Nicks
Urban Apothecary London 5 star review on 15th August 2023
Anonymous
Urban Apothecary London 5 star review on 30th May 2023
Olena Lagodiuk
Urban Apothecary London 5 star review on 23rd May 2023
Adrian Cruz
Urban Apothecary London 5 star review on 2nd May 2023
Christopher Gillies
9
Anonymous
Anonymous  // 01/01/2019
Uses parcelforce to delivery, who despite being told to leave with a neighbour, didn't and have no card. Not Urban's fault I guess, but they did choose the delivery partner (with no text/email notifications on the delivery day in advance).
Helpful Report
Posted 1 day ago
Thank you for taking the time to share your experience with us. We understand that delivery issues can be frustrating, and while we strive to choose reliable partners, we appreciate your feedback regarding the lack of communication on the delivery day from the courier. Should you wish to discuss your review further with our team, please contact customerservice@urbanapothecarylondon.com where we'd be happy to assist you.
Posted 1 day ago
I love it when my flat smells of Oud Geranium, and I love it even more when there is 20% off!
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Posted 5 days ago
Disappointed with the candles, the scent and strength is minimal so can barely smell them alight or unlit. Shame
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Posted 6 days ago
Thank you for taking the time to review our product. Should you wish to discuss your review further with our team. Please contact customerservice@urbanapothecarylondon.com where we'd be happy to assist you.
Posted 6 days ago
Loveliest of all diffuser smells I have tried. Good delivery times too.
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Posted 3 weeks ago
I have recently made a fragrance purchase (not my first) there was an issue with the delivery, which was dealt with straight away! No fuss! That’s why I’m leaving a 5 star review….. by the way their fragrances are 5 star too!
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Posted 1 month ago
Thank you Kevin, We were pleased to resolve the delivery issue for you...enjoy your fragrance purchase! Kind regards, Anna
Posted 1 month ago
Very disapointed in your WINTER FIR diffusers, OUDH GERANIUM are very good. the £100.00 free gift you give me is probably worth about £5.00 or so?.
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Posted 1 month ago
Thank you for taking the time to review our product. Should you wish to discuss your review further with our team. Please contact customerservice@urbanapothecarylondon.com where we'd be happy to assist you.
Posted 1 month ago
I was introduced to Urban Apothecary London by a friend, she has the Fig diffuser and as soon as I got home I ordered one for myself, I just bought a refill for it and it arrived the next day, it's a tenner cheaper if you don't need the bottle again, and the reflll does come with fresh wooden things, whatever they're called, the scent is lovely and fresh and figgy and clean and doesn't smell claggy or artificial, just lovely and highly recommend it :)
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Posted 1 month ago
Purchased the new Christmas diffuser . Had a sniff when it arrived although we won’t be using it until nearer Christmas. Loved it . If the quality is as excellent as the smoked leather and oriental noir , we will be very pleased !!!!! Best diffusers by far . Last at least 6 months (turn every week !) . House smells great , they don’t give us headaches & they are pet friendly
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Posted 1 month ago
Urban Apothecary used to make great smelling Reed Sticks, that used to make a decent sized room smell of the fragrance. I’m not sure what has changed but now both refills and new fragrances have to be to no projection, you basically cannot smell unless you stick your nose into the bottle. It is very disappointing as the fragrances of the oils themselves smell very nice.
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Posted 1 month ago
Thank you for taking the time to review our product. Should you wish to discuss your review further with our team. Please contact customerservice@urbanapothecarylondon.com where we'd be happy to assist you.
Posted 1 month ago
Beautiful products, delivered on time and packed well
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Posted 1 month ago
Made a Much appreciated birthday gift for a friend who's bathroom always smells gorgeous with Urban Apothecary products.
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Posted 1 month ago
Quick shipping.
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Posted 1 month ago
Very good quality, reasonable prices
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Posted 1 month ago
What not to love! Luxury packaging, beautiful scents & excellent service 👍
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Posted 2 months ago
I absolutely love the smell and they last so long
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Posted 2 months ago
Excellent products. Great fragrances. Packaged well and look wonderful in any home. Speedy delivery and well packaged
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Posted 2 months ago
Items safely received, thank you. Well packed so no damage.
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Posted 2 months ago
Fast, kind and sufficient. Thank you very much.
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Posted 2 months ago
Urban Apothecary - had a good variety of defussers - a little bit dearer than some others on the market but well worth it. The scent was lovely for both male and female. I bought mine as a gift for a male who has been raving about the aroma ever since.
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Posted 2 months ago
Loved coconut Grove smells so lovely ..
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Posted 3 months ago
Urban Apothecary London is rated 4.4 based on 210 reviews