Urban Apothecary London Reviews

Name: Urban Apothecary London
Address: Grosvenor House Uppingham Road, Leicestershire
Rating: 4.41

4.4 Rating 174 Reviews

84 %

of reviewers recommend Urban Apothecary London

4.4

Based on 174 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Urban Apothecary London 5 star review on 30th November 2023

Anonymous

Anonymous // 01/01/2019

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“Very nice products”

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Posted 1 year ago

“Wanted a diffuser for my new lodge , and coconut grove seemed perfect ! And it is , smells warm,soft but fresh . Very zesty with lime, and warming coconut , not sickly just gorgeous !!”

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Posted 1 year ago

“Body wash received unfortunately the pump action doesn’t work on the dispenser. Have contacted customer services twice but no one has responded”

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Posted 1 year ago

Hi Elaine, We’re sorry to hear that you’re disappointed with your purchase. I can confirm that we haven’t received an email regarding this matter. Please could you email us on customerservice@urbanapothecarylondon.comand we’d be happy to resolve this for you. Kind regards, Sophie

Posted 1 year ago

“5 stars for the reed diffusers are fantastic, they are long lasting and the fragrance of both Bay Berry and the Oudh Geranium are beautiful and sophisticated.”

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Posted 1 year ago

Hi Joanne, Thank you so much for your kind words about our reed diffusers. We are so pleased that you have been a return customer and enjoyed both the Bay Berry and Oudh Geranium fragrances. We truly appreciate your five-star rating of Urban Apothecary London diffusers! Kind regards, Sophie

Posted 1 year ago

“Helped me out when I gave the wrong delivery address!”

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Posted 1 year ago

“I love the oud geranium fragrance hence bought not just the body wash but the eau de parfum, on top decided to try another fragrance green lavender, which is ok but i am sad to say neither of the sprays lasts more than a few hours, perhaps consider how can you make them last.”

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Posted 1 year ago

“Really lovely product that I purchased, and fast delivery. Very pleased.”

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Posted 1 year ago

“Great product.”

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Posted 1 year ago

“Bought tea lights and refill for diffuser. I just love Urban Apothecary products. Yes you pay a bit more but the candles and diffusers last much longer than others I’ve purchased so worth it. Never been disappointed with any of the scents but my current favourite is black viper!”

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Posted 1 year ago

Thank you for taking the time to leave us such a lovely review.

Posted 1 year ago

“love the smell and arrives very quickly”

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Posted 1 year ago

“I absolutely love the green lavender hand wash, I’m always on the look out for something a little special for the downstairs bathroom and this is just perfect. When it runs out I’ll be ordering again.”

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Posted 1 year ago

Thank you Lorna for taking the time to leave us a lovely review.

Posted 1 year ago

“Fantastic”

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Posted 1 year ago

“Was gifted a candle for Christmas 2021 (Fig Tree), and loved it so much that I decided to buy candles for my family this year (Lavender). Along with the candles I ordered, I was gifted a free 3-piece set of Body Wash, Body Lotion and Hand Moisturiser; and they have been amazing and smell stunning (Oudh Geranium). Will be restocking the full-size products in the new year.”

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Posted 1 year ago

Thank you for taking the time to leave a review. We're so pleased you enjoyed December's complimentary Oudh Geranium Gift and we do hope your family enjoyed the candles received also. Kind regards, Sophie

Posted 1 year ago

“I first bought the Red Cedar candle a few months ago and was very impressed by the longevity and persistence of its fragrance. This is a clean, woody aroma, with a touch of spice, which continues to fill a room for a day or so after the candle has been blown out. Even when only a small amount of the candle remains, the fragrance is still as potent.”

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Posted 1 year ago

Dear Richard, Thank you for your review. It's so lovely to hear you have enjoyed the Red Cedar Candle and we look forward to fulfilling an order for you again in the future. Kind regards, Sophie

Posted 1 year ago

“I ordered. You sent it. I got it promptly. No problems.”

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Posted 1 year ago

“Great scents, florals and ouds”

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Posted 1 year ago

“Very pleased with this perfect gift of the Oud candle. I'm a new customer so I was also happy to get the tea lights ti try al these wonderful fragrances.”

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Posted 1 year ago

“WORST customer service ever”

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Posted 1 year ago

We are sorry to hear that you are unhappy with our customer service, our team will always provide guidance at every step of the way until a resolution is reached. In this circumstance as you're aware we're awaiting further information from a third party so that we can assist you further.

Posted 1 year ago

“I am still awaiting my parcel I had to change delivery time so item was going to be deliver to local pick up point. Not had an email to say it’s there and I’ve called there twice - it’s not there. Will be over a week now since original delivery date and I have no idea where my goods are”

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Posted 1 year ago

Hi Suzanne, I'm sorry to hear that you have not received your order as yet. I have just checked the status and your order is with the service point you requested. It was delivered there on 02/12/22. I will email you directly with the information we can see from the courier. Kind regards, Sophie

Posted 1 year ago

“I recently ordered 2 Oud Geranium diffuser refills and 1 Verbena which are my absolute favourites! They also last for months. As usual, the order arrived within a reasonable time and I was happy to see that it included three free sachet samples of hand and body lotions. Really pleased with the great service.”

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Posted 1 year ago

Urban Apothecary London is rated 4.4 based on 174 reviews