Urban Apothecary London Reviews

Name: Urban Apothecary London
Address: Grosvenor House Uppingham Road, Leicestershire
Rating: 4.41

4.4 Rating 173 Reviews

84 %

of reviewers recommend Urban Apothecary London

4.4

Based on 173 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Urban Apothecary London 5 star review on 30th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Candle arrived quickly and looks pretty but no scent. Very poor. Will not buy from this company again.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to review our product. Should you wish to discuss your review further with our team. Please contact customerservice@urbanapothecarylondon.com where we'd be happy to assist you.

Posted 1 month ago

“Wrong item sent (to Germany) as a gift. On contacting customer services was told nothing could be done. Very poor show.”

Helpful Report

Posted 7 months ago

Hi Carol, Thank you for taking the time to leave a review. We pride ourselves on exceptional customer service and having found the best resolution for you accidentally ordering the wrong item which was being sent to Germany, we hope you will reconsider the star rating. Once you contacted us to advise on your mistake, we immediately took the time to liaise with DHL to try to retrieve your package that had been dispatched the previous day. However, it was already in Germany and could not be retrieved as it was due to be delivered that day. We therefore advised it would need to be returned to us so that we could help you with an exchange. We cannot be held responsible for customers ordering the wrong item, but we always endeavour to help. Kind regards, Anna

Posted 7 months ago

“I have yet to receive my merchandise ordered and have not heard back from my email inquiry regarding when the purchase will be received”

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Posted 8 months ago

Hi Alyse, We're sorry to hear that you've encountered a problem with delivery. I understand from our customer service team that this has been resolved. Kind regards, Kate

Posted 8 months ago

“Scents are great - bought tea lights to sample. But they only burn half before the wick is drowned and goes out. Avoided a costly mistake on a larger candle, made me decide not to buy them.”

Helpful Report

Posted 9 months ago

“Body wash received unfortunately the pump action doesn’t work on the dispenser. Have contacted customer services twice but no one has responded”

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Posted 1 year ago

Hi Elaine, We’re sorry to hear that you’re disappointed with your purchase. I can confirm that we haven’t received an email regarding this matter. Please could you email us on customerservice@urbanapothecarylondon.comand we’d be happy to resolve this for you. Kind regards, Sophie

Posted 1 year ago

“WORST customer service ever”

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Posted 1 year ago

We are sorry to hear that you are unhappy with our customer service, our team will always provide guidance at every step of the way until a resolution is reached. In this circumstance as you're aware we're awaiting further information from a third party so that we can assist you further.

Posted 1 year ago

“I am still awaiting my parcel I had to change delivery time so item was going to be deliver to local pick up point. Not had an email to say it’s there and I’ve called there twice - it’s not there. Will be over a week now since original delivery date and I have no idea where my goods are”

Helpful Report

Posted 1 year ago

Hi Suzanne, I'm sorry to hear that you have not received your order as yet. I have just checked the status and your order is with the service point you requested. It was delivered there on 02/12/22. I will email you directly with the information we can see from the courier. Kind regards, Sophie

Posted 1 year ago

“Productos buenisimoa, pero gastos de envío súper caros”

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Posted 1 year ago

“Lovely product - coconut grove hand and body wash - terrible packaging - polystyrene NURDLES. Can’t stomach the environmental damage.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to write a review. We're happy to let you know that we only use 100% biodegradable eco-chips which provide a good source of protection to products in transit whilst still being good for the environment. We're thrilled you're happy with the product itself and perhaps now you know about our eco-chips you'd like to revise your review based on this information, we'd be happy to send through a link for you to do so. Kind regards, Sophie

Posted 1 year ago

“Order placed. No info about import taxes. 36 eur I had to pay on an order valued 114 eur. 2 emails to customer service. Never received an answer. Will never purchase from them again.”

Helpful Report

Posted 2 years ago

Dear Thomas, I'm sorry to hear that you were surprised about the duty/VAT applicable but this is clearly stated on our website before you confirm your order. If you would like to receive a screenshot of this I would be happy to share this with you. Should you have any further queries please don't hesitate to contact us at customerservice@urbanapothecarylondon.com Kind regards, Sophie

Posted 2 years ago

Urban Apothecary London is rated 4.4 based on 173 reviews