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UKDUKAS Reviews

4.6 Rating 314 Reviews
95 %
of reviewers recommend UKDUKAS
Company Reviews Metrics Info
4.6
Based on 314 reviews
Shipping & Delivery
Delivery Methods
Courier
On-time Delivery
100%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
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Phone:

+254724240450

Email:

orders@ukdukas.co.uk

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Anonymous
Verified Buyer
“Items origin was UK and the destination was Nairobi, Kenya. They arrived in good condition, a little bit late though because of COVID-19 related logistical challenges. UKDUKAS are legit, trustworthy, reliable, and give updates on item tracking. Payment can also be done in two instalments. I would use their service over and over again. Shukrani UKDUKAS.”
UKDUKAS 5 star review on 19th May 2020 UKDUKAS 5 star review on 19th May 2020 UKDUKAS 5 star review on 19th May 2020
Helpful Report
Posted 3 years ago
Dear Icom Engineering many thanks for the five stars rating. We appreciate your understanding with the slight delay delivery (3 days over) at the height of the COVID pandemic when flights were being restricted globally. The added complexity with the consignment being from a seller based in Kraków, Poland had a delayed delivery to our UK warehouse. We value your patience and trusting us with this critical order. We wish you all at ICOM all the best and look forward at building years of partnership thank you for choosing us at UK-DUKAS. We appreciate you taking time to giving us feedback. Happy shopping with UK-DUKAS. UK Stores @ a click
Posted 3 years ago
Koinange
Verified Buyer
“They helped me source for a genuine parts supplier, placed the order for me and delivered to my desired address! Great stuff!!!”
UKDUKAS 5 star review on 14th May 2020 UKDUKAS 5 star review on 14th May 2020 UKDUKAS 5 star review on 14th May 2020 UKDUKAS 5 star review on 14th May 2020 UKDUKAS 5 star review on 14th May 2020 UKDUKAS 5 star review on 14th May 2020
Helpful Report
Posted 3 years ago
Dear Mr Koinange many thanks for the five stars rating for your order from Volvo main dealer in the UK. We appreciate your patience especially this being your first order. We apologies slight delay with the lock-down in the UK. We hope our regular update kept you notified and at some ease. We appreciate you taking time to giving us feedback. Happy shopping with UK-DUKAS.
Posted 3 years ago
Jacky
Verified Buyer
“A reliable courier service and was very happy when I was referred to it. The pricing of the items and their delivery is excellent. The customer service is also excellent.”
Helpful Report
Posted 3 years ago
Benjamin
Verified Buyer
“I’ve ordered through UKDUKUS recently. They have exceptionally customer service. The delivery time was right on track. I highly recommend their services!”
Helpful Report
Posted 4 years ago
Beauttah
Verified Reviewer
“Excellent service and prompt updates. (Thanks Gemma). I vouch for UKDUKAS. Quite impressive!”
UKDUKAS 5 star review on 7th February 2020 UKDUKAS 5 star review on 7th February 2020 UKDUKAS 5 star review on 7th February 2020
Helpful Report
Posted 4 years ago
Dear Beauttah many thanks for the five stars rating. Thanks for recommendation our service on the Audi Owners Club - Kenya facebook page. The seven Genuine Audi Automatic Gearbox Oil G052516A2 ordered arrived in 8 working days. We wish to thank you for choosing us at UK-DUKAS. We appreciate you taking time to giving us feedback. Thank you for your custom. Happy shopping with UK-DUKAS. UK Stores @ a click
Posted 4 years ago
Johnson
Verified Buyer
“excellent services，my package was well handled and my queries answered satisfactorily from time of making quotation to receiving my package. happy and satisfied with your service and planning to make another order soon.”
UKDUKAS 5 star review on 29th January 2020 UKDUKAS 5 star review on 29th January 2020 UKDUKAS 5 star review on 29th January 2020
Helpful Report
Posted 4 years ago
Dear Johnson many thanks for the five stars rating for you order from e-Bay for the Yamaha MusicCast Bar 40 Bar 6.0 All-in-One Cinematic Sound bar. We appreciate you taking time to giving us feedback. Thank you for your custom. Happy shopping with UK-DUKAS. UK Stores @ a click
Posted 4 years ago
Anonymous
Verified Buyer
“Great customer service that is friendly and communicative. Efficient, trustworthy and and reliable.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“I have used ukdukas for some time now. They are reliable, the agents in Nairobi are extremely courteous and reliable.It is always a pleasure dealing with them.”
UKDUKAS 5 star review on 12th January 2020 UKDUKAS 5 star review on 12th January 2020
Helpful Report
Posted 4 years ago
Dear Wanjiru many thanks for the five stars rating. We value your custom since your first order with us in March 2017. We have delivered hundreds of items. We wish to thank you for choosing us at UK-DUKAS. We appreciate you taking time to giving us feedback. Thank you for your custom. Happy shopping with UK-DUKAS. UK Stores @ a click
Posted 4 years ago
Laban
Verified Buyer
“Am happy that i can make orders online using mobile money payments and have the exact item delivered to my door step within a very short time courtesy of ukdukas.”
Helpful Report
Posted 4 years ago
Stephen
Verified Buyer
“Quite efficient, affordable and very friendly customer care who responds to concerns promptly. I have shopped for car parts and delivery was great”
UKDUKAS 5 star review on 12th January 2020 UKDUKAS 5 star review on 12th January 2020
Helpful Report
Posted 4 years ago
Dear Stephen many thanks for the five stars rating we are humbled and are encouraged to ensure we maintain this excellent customer rating. We appreciate you taking time to giving us feedback. Thank you for your custom. Happy shopping with UK-DUKAS. UK Stores @ a click
Posted 4 years ago
Timothy
Verified Buyer
“Service was on point and they made up for the short comings which was not from their side but that of the seller......”
UKDUKAS 5 star review on 12th January 2020 UKDUKAS 5 star review on 12th January 2020 UKDUKAS 5 star review on 12th January 2020
Helpful Report
Posted 4 years ago
Dear Timothy many thanks for the five stars rating we are humbled and are encouraged to ensure we maintain this excellent customer rating. We appreciate you taking time to giving us feedback. We are mindful of the issue where Adidas first package was lost in transit. We appreciate your patience as Adidas sent the replacement rugby jersey. The 20% offered by Adidas was appreciated as recompense which we transferred to you. Thank you for your custom. Happy shopping with UK-DUKAS. UK Stores @ a click
Posted 4 years ago
Erick
Verified Buyer
“Excellent service. Order it and they will deliver on time, no short cuts. No excessive charges. Just on point.”
UKDUKAS 5 star review on 10th January 2020
Helpful Report
Posted 4 years ago
Dear Erick many thanks for the five stars rating we are humbled and are encouraged to ensure we maintain this excellent customer rating. We appreciate you taking time to giving us feedback. Thank you for your custom and trusting us with handling your order from KEF LS50 passive studio monitor speaker https://uk.kef.com/products/ls50 (hope you have an amazing stand). Happy shopping with UK-DUKAS. UK Stores @ a click
Posted 4 years ago
Anonymous
Verified Buyer
“Gemma and John were both amazing and made sure i received my parcels despite a little mix up. Thank you so much!”
UKDUKAS 5 star review on 30th December 2019
Helpful Report
Posted 4 years ago
Dear Minal many thanks for the five stars rating we are humbled and are encouraged to ensure we maintain this excellent customer rating. We sincerely apologies for the slight delay with your order from Mango Outlet based in Spain to our UK warehouse. We appreciate you taking time to giving us feedback. Thank you for your custom. Happy shopping with UK-DUKAS. UK Stores @ a click
Posted 4 years ago
Lynn
Verified Buyer
“Good professional service. I was kept up to date from the beginning to the end. I was impressed on the after-sales follow-up on whether the item I bought was working properly. Thanks UK Dukas for making online purchase a breeze. Lynn”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Excellent, super service. Th fascinator hat was received in good order. Also, your flexibility on goods delivery is unmatched. Thanks so much.”
Helpful Report
Posted 4 years ago
Yusuf
Verified Buyer
“Excellent customer service! They'd suggest for you alternatives”
UKDUKAS 5 star review on 10th October 2019 UKDUKAS 5 star review on 10th October 2019
Helpful Report
Posted 4 years ago
Thanks Yusuf taking the time to give us feedback we value and appreciate your custom. Happy shopping with UK-DUKAS
Posted 4 years ago
Elijah
Verified Buyer
“I was impressed by your service because I was able to receive my product within fourteen days from the United Kingdom. It's good because it links customers with one of the most advanced economies in the world.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“Updates- check Rates - check Feedback- check Delivery speed- double check”
Helpful Report
Posted 4 years ago
Elias
Verified Buyer
“UKDUKAS has a variety of products from across the world with a quick and safe delivery response.”
Helpful Report
Posted 4 years ago
Nicholas
Verified Buyer
“UKDUKAS accorded me exceptional services every time I have used their service. I recently shipped two items;I have shipped with them many times before. I requested a quote past working hours and within 1 hour the got back to me . They proceeded with my purchase the next day and my package was in Nairobi within less than 10 days. Package was fragile but it was packaged well and it arrived safely. I am so grateful to UKDUKAS. I will definitely be doing business with you again.”
Helpful Report
Posted 4 years ago
Dear Nicholas many thanks for the five stars rating we are humbled and are encouraged to ensure we maintain this excellent customer rating. We appreciate you taking time to giving us feedback. Thank you for your custom. Happy shopping with UK-DUKAS. UK Stores @ a click
Posted 4 years ago
UKDUKAS is rated 4.6 based on 314 reviews
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