UKDUKAS Reviews

Name: UKDUKAS
Rating: 4.53

4.5 Rating 321 Reviews

94 %

of reviewers recommend UKDUKAS

Company Reviews

Metrics

Info

4.5

Based on 321 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

+254724240450

Email:

orders@ukdukas.co.uk

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UKDUKAS 3 star review on 30th December 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service all round, cost effective as well.”

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Posted 8 years ago

“Despite being unable to order via the website, I was assisted by a lovely lady named Gemma via email. The quotations were prompt and payment was seamless. The item arrived in the said time and collection was very convenient.”

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Posted 8 years ago

“By delivering the correct items i ordered”

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Posted 8 years ago

“Delivery is almost always on time and prices of items is fair.”

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Posted 8 years ago

“The company's communication is very good and my order was delivered on time as promised. It was a great experience shopping through UK Dukas.”

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Posted 8 years ago

“Response to order was quick and items were delivered in the agreed upon time.”

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Posted 8 years ago

“Prices: They are fairly pricey but worth the quality of product you are purchasing. Its definitely worth it. Always remember "Quality over quantity". Variety: You get to choose from numerous designers, items you see on cat walks and runways, can be in your closet too -at a fairly good and affordable price. Quality: The fabrics, material and texture of each item is of very good quality. Its worth paying an extra dime for. They never disappoint. Packaging: If you are a die hard fan of designer products like myself, you would love getting packages from designers like: ASOS, H&M, NEWLOOK, River ISLAND and the like. Its very satisfying and exciting at the same time. Delivery time: UK dukas, are good with delivering items at the said time. They always delivered to where I want them to, but of-course at a small fee, which isn't much. Very convenient: You get to order designer items at you comfort of your home or work place. No more walking shop to shop and not getting what you want its very annoying, but UK Dukas, have really made shopping much easier. "Thumbs-Up". What more can I say, apart from a high recommendation to UK Dukas.!!”

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Posted 9 years ago

“I received my items very speedily. No complaints on speed. Your phone operators were ,however,very rude.”

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Posted 9 years ago

Dear Vivian many thanks for the four stars rating. We are glad you received your items within our stipulated time of 10-14 working days. We value customer feedback and assure you that we are carrying out a fact finding investigation related to your experience with our call operator. One of our Directors will be in contact with you in the coming days also. Thank you for your custom. Happy shopping with UKDUKAS. UK Stores @ a click

Posted 9 years ago

Dear Vivian we thank you for your patience as we investigated the facts of exactly what transpired. One of our directors has been in contact with you. We can confirm that in we are satisfied with the conduct of our staff who were bound by our company policies on delivery of items. We are able to deliver items as direct by customer(s) once the rider is on route to the indicated location changing to another location which is in different zone does incur an addition charge. Thank you for your custom. Happy shopping with UK-DUKAS.

Posted 9 years ago

“I like the service. Most of all there are no delays. Goods are received on the stated date. Good job team.”

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Posted 9 years ago

“Thanks UKdukas i received my order as expected...i was a little disappointment on the hitch on my delivery and hopefully it won't happen again in my future orders... i have certainly recommended your services to my friends.”

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Posted 9 years ago

Dear Lillian many thanks for the four stars rating. We are glad you received your items within our stipulated time of 10-14 working days. We sincerely apologise for the glitch with the order from M&S and assure you that will not happen again. We once again wish to thank you for your continued custom. Happy shopping with UKDUKAS. UK Stores @ a click

Posted 9 years ago

“Great service and polite staff.”

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Posted 9 years ago

“Ordered for some items from shops not on the list. The team facilitated the purchase though it took sometime to arrive. Great customer service, friendly. Will use again!”

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Posted 9 years ago

“time maintenance is very good. However, it would be way easier if the changes you make are updated on the website as most of us rely on info provided there. (collection points to be more specific) aside from that, I'd shop with you guys any day!”

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Posted 9 years ago

“Excellent customer service”

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Posted 9 years ago

“The customer experience is good - 9 times out of 10 you get a same day or at worst 2 days to get a response. I've recommended UKDUKAS to anyone who would care to listen. Keep up the good work. Rodney Nzioka”

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Posted 9 years ago

“no hustles, smooth business transaction.”

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Posted 9 years ago

“Overall very responsive and quick delivery. Although would prefer if you established another convenient pick up point in Nairobi. Would also wish for you to add more stores as options. Bonmarche, marisota”

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Posted 9 years ago

“I like that you can buy stuff from the UK from the comfort of your home or office. The prices are too high for some of the products which makes me reluctant to buy instead I opt to buy from here. Please look at reducing some of the costs. But generally a good shopping expeirence”

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Posted 9 years ago

“The price charged by ukdukas for items is very reasonable and also items are delivered in the expected quality. However, time for delivery is not well understood. There is a charge for next day delivery from the retailer to ukdukas warehouse in the UK but it almost always takes at least 10 days to be delivered to Kenya. On very rare occasions are items delivered within a week of ordering. What is then the point of paying for next day delivery? I suggest that the next day delivery charge is removed. After all most stores deliver within the UK in 2-3 days.”

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Posted 9 years ago

“good”

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Posted 9 years ago

UKDUKAS is rated 4.5 based on 321 reviews