UENI Reviews

Name: UENI
Address: 7, Bell Yard, London, 7, Bell Yard, London, London Borough of Islington
Rating: 4.27

4.3 Rating 428 Reviews

82 %

of reviewers recommend UENI

Company Reviews

Metrics

Info

4.3

Based on 428 reviews

Shipping & Delivery
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could leave no stars I would. In the beginning everything was great with the free website. I decided to get the lifetime plan so I paid $149. The killing part You still have to pay to “upgrade” to have certain features, I thought this was an upgrade getting the free site. I thought I would have more with the lifetime offer, it didn’t meet my needs so I canceled it. I had been emailing them about 1 well before I got a response about canceling. Finally, Izabella emails me back I explain I want to cancel the service which is advertised as if you cancel no questions will be asked, in fact she asked why I want to cancel. Finally, I cancel the lifetime plan and my entire website was gone. I email Izabella, asking why was my entire website gone, there were no changes made to my free website when I purchased the lifetime plan. I was told in order for me to have a website I have to have a paid account. Which isn’t accurate they advertise a free operable website, which is what I had in the beginning. I lost my whole website and content that I added.”

Helpful Report

Posted 3 years ago

Hi there, We're so sorry about your experience but hope to address your concerns. By purchasing the Lifetime Deal package, you indeed upgraded from your free website as the package provides you with more features that otherwise do not come with the free site. These features include the ability to use your domain, gets you full access to the web editor, along with granting you access to all the themes and design options, and more. A big part of the upgrade to the Lifetime Deal package is the ability for our team to redesign your site, which we had mentioned and shared details about via email. We're sorry if this information was not highlighted enough. While we've already issued your request for a refund, should you change your mind and wish to give our services a try, please let us know and we'd be happy to welcome you back. Kind regards, UENI

Posted 3 years ago

“They promised my site would be up and running in 3 days or less and it's been 5/6 days already and I keep getting the run around so I request refund and again I have to "wait" to hear back from someone in "their" financial department. I am so disappointed with this company I can't express it. I will never "try" and use them again and I will NEVER recommend them to anyone that needs a site built.”

Helpful Report

Posted 3 years ago

Hi Annie, We are sorry for any inconvenience caused but hope we can take this time to address your concerns. Due to the holidays, there had been some delays in the production websites. However, when we discussed the status of your site via Live Chat the other day, we notified you of this delay and also mentioned that it was nearing completion. For context, your site was in the final phase of QC (Quality Check), which means a manager reviews the site before it goes live. We apologize if this time frame was not sufficient enough. Looking at your account, our financial department had already emailed you about your refund which was processed two days ago. You can expect your funds back into the card on file very shortly if not already done. We thank you for giving UENI a try and wish you the best in the New Year! Kind regards, UENI

Posted 3 years ago

“SCAM They wheel you in with £50 offer and ask for your business webisite (if any) and they simply copy and paste it, they dont fix spelling errors they dont fix paragraphs. LAZY, MESS, SLOPPY When you try to contact them for a refund they all of a sudden ignore all your emails and when you call the lines are constantly engaged. AVOID AT ALL COSTS.”

Helpful Report

Posted 3 years ago

Hi Linda, Thanks for taking the time to share your feedback although we're very sorry to hear about your experience. I can see that we've already processed your refund and have addressed your concerns at every opportunity. It's unfortunate that you felt ignored - this was never the case. While we do our best to respond to inquiries within 24 hours, sometimes there are delays. To ensure we create relevant websites custom to you and your business, we ask for as many details as possible and in some cases, use that same information to apply to your site. We also offer you access to the web editor afterwards so if you wish to personalise your site further then you'll have the freedom to do so. We appreciate you giving UENI a try and should you change your mind, we'd love to welcome you back. Kind regards, UENI

Posted 3 years ago

“Just seen a facebook ad regarding the £49 lifetime offer, i've heard some skeptical reviews and was hoping for a response to put my mind at rest.”

Helpful Report

Posted 3 years ago

Hi Alex! Thanks for your message. We're happy to tell you more about our services. Our lifetime offer includes everything you need to sell your products and services. You never have to pay a penny again. There are no hidden or extra fees. You also have a 30-day money-back guarantee, no questions asked. We have been helping small businesses since 2014 and have launched websites for over 622,000 business owners. This one-time fee deal is a great opportunity to get started online, but we also offer premium plans with premium features in case you wish to build your brand and grow your business even more. We've emailed you on December 7th, 2021. Do not hesitate to reply to our email or just jump in Live Chat. We provide 24/7 support, in addition to a team of professionals constantly working to deliver an exceptional service to our customers via Live Chat where you can ask any questions and we’ll reply instantly. Kind regards, UENI

Posted 3 years ago

“ON TIME My website was delivered on time but you still have to do the donkey work and provide all the relevant information to tailor it to your needs. Obvious, perhaps, but worth making this clear in case you think UENI are mind readers. Also - if you are tempted into buying any add ons then beware to read the T's and C's as these are probably not subject to any cancellation policy unlike the Lifetime Deal (currently).”

Helpful Report

Posted 3 years ago

Hi Neil, Thanks taking the time to share this feedback though we apologise for the delayed acknowlegement of this review. Since then, we know that your concerns have now been resolved but again, we wanted to share how appreciative we are of you for sharing your experiences - we've taken this case as a learning opportunity. Kind regards, UENI

Posted 3 years ago

“Wow! I never could have gotten such a high quality site published for my plumbing business. I have tried Wix but after a couple of weeks gave up because there were too many options and additional things to buy to make it work. The UENI team chose excellent images and made my seasonal services stand out. They helped me get my first online reviews, and now I'm getting reviews after every job. Thank you, UENI!”

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Posted 3 years ago

“UENI has not made me happy, to date only 2 sales have been made. One sale to my partner and one to a friend.”

Helpful Report

Posted 3 years ago

“I had an absolutely horrific experience! I signed up over a week ago. Before I signed up, I spoke on live chat with someone and asked if it would be okay for me to add in my details several days later as it said that they would create your site within 3days. I was assured that would be okay. However, once I paid, it prompted me to enter in details that I didnt have. I half answered some questions or entered "I need more time" until I got to the end of it. I reached out again to see if the team was notified that I would need more time and I was assured again that the team was notified and to ignore the countdown. Well, several days later I went to enter in all my details but it wouldnt let me as it said it was still being created in some places but in others and in email it said that it was live. I checked and it was live with my personal email and content that the team must of just made up. I ofcourse could not speak to anyone and couldnt even connect to live chat. I sent out help tickets and emails, pretty upset, with no reply until the next day. The next day I receive one email saying it was taken down and it was because I checked. However, as I was trying to straighten things out on their live chat, I receive a email from someone saying that it actually wasn't live... So basically calling me a liar or what I saw wasnt real... Then they finally connect me to have the 1:1 call to resolve this issue. I send all the details that I want on my site to the person directly who I was sent details to as well as to the support and help emails that they have... The next day the person who calls me is not the person I was sent information too, they didnt have any of my information and said they would have to reschedule the meeting. They start building it again and I check on it today and it is live again and with content/details about me and my business that I did not provide to them... I finally ask to cancel and a refund as this was a horrific experience and I never received the service that they were to provide. Get this, the lady Lola on live chat said that she can not help me with a refund and that their billing department will email me directly and she sent me directions on how to cancel my subscription.. Minutes ago Lola emails me directly and said this... "Hi Emily, Thanks for taking the time to fill your cancellation request. Lola here again, we've been chatting on Live Chat. I'm writing to let you know that we can refund you for the subscription paid regarding the Life Time Deal, however we can't refund you on the Plus Plan. I'll be waiting for your reply. And I'm sorry to see you go so soon. Wish you a beautiful weekend, Lola Customer Support Agent " Are you kidding me??? I would never recommend this to anyone. I lost valuable time and money.”

Helpful Report

Posted 3 years ago

Hi Emily, We're sorry that your experience was negative. We value transparency, and all of our services, terms, and conditions are available on our page so our customers can read them at any time. We provide 24/7 support, in addition to a team of professionals constantly working to deliver an exceptional service to our customers. We apologize if you feel this has not been met in your experience and for any misunderstanding with any of our CS agents. We’ve forwarded your message to the team. We’ve found your emails and your case is being handled. Regards, UENI

Posted 3 years ago

“Always very helpful, supportive to me, nothing seems to much or to little... very happy with my decision to go with Ueni regarding my website.”

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Posted 3 years ago

Hi Nick! Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. Do not hesitate to contact us anytime. We're always happy to assist you! Best Wishes, UENI

Posted 3 years ago

“Ueni have done 2 sites for my businesses and helped me to increase my customer bookings and ease all hassle free.I would recommend this company.”

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Posted 3 years ago

Hi Andy, thank you so much for taking the time to leave us a review and providing feedback. We really appreciate you being part of UENI. In case you need help with your website, please, don't hesitate to reach out via email or Live Chat.

Posted 3 years ago

“Do not like this website You got to make buttons for PayPal too many items to do that can't wait until this runs out”

Helpful Report

Posted 3 years ago

Hi Bethann, Thanks for your message. We're sorry you feel this way. We found your emails and they were all replied, including the one about your PayPal query which was replied by one of our agents to help you further, but we didn't receive any reply. We provide 24/7 support, in addition to a team of professionals constantly working to deliver an exceptional service to our customers. You can reach out any time and we’re always willing to help you with any doubts you may have. It’d have been nice to receive your feedback and queries via email, as we take our customer's needs very seriously and we are always willing to hear requests and fulfill them. Do not hesitate to contact us via email: help@ueni.com or Live Chat, We’d be glad to help you. Best regards, UENI

Posted 3 years ago

“Quick to respond and provide great customer satisfaction.”

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Posted 3 years ago

Hi Tom, thank you so much for taking the time to provide feedback. We are so delighted that you are happy with your website. Do not hesitate to contact us anytime. We're always happy to assist you! All the best, UENI.

Posted 3 years ago

“great service and really helped with my website”

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Posted 3 years ago

Hi there! Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. Do not hesitate to contact us anytime. We're always happy to help you. All the best!

Posted 3 years ago

“Best thing I have evey done Good for money and good for my business”

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Posted 3 years ago

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Don't hesitate to reach out anytime :)

Posted 3 years ago

“I receive the best service and assistance whenever I need it with my website. I am very appreciative of the staff of this company being there for me. The company and team are very innovative and always presenting ideas to make the experience smooth and professional. Highly recommend their services. Thank you. MIke G. Murphy Phoenix,Arizona USA”

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Posted 3 years ago

Hi Mike, thank you so much for taking the time to provide feedback. We are so delighted that you are happy with your website. Do not hesitate to contact us anytime. We're always happy to assist you! All the best.

Posted 3 years ago

“Very happy with ueni. Would highly recommend to anybody wishing to have a good online presence”

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Posted 3 years ago

Hi Gordon, thanks for taking the time to leave a review! We are glad to hear that you are happy with your website. Don't hesitate to reach out if you need help :)

Posted 3 years ago

“Ueni is very helpful they do lots to help you start off your website. by doing teams call and assiting you when you. Customer service is always available to chat to if you need help.”

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Posted 3 years ago

Thanks for your kind words! We’re very grateful for customers like you and hope you stick with us for years to come!

Posted 3 years ago

“So far so good”

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Posted 3 years ago

Hi there! Thanks a lot for leaving a review, please don't hesitate in case you need assistance with your website. You can send an email at help@ueni.com or jump in Live Chat anytime :)

Posted 3 years ago

“I have my business website with UENI. I am delighted for service they are providing. They try to understand and deliver what I need for my website which is very important for me.”

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Posted 3 years ago

Hi Edite, thank you so much for taking the time to provide feedback. We are so delighted that you are happy with your website. Do not hesitate to contact us anytime. We're always happy to assist you! All the best.

Posted 3 years ago

“UENI has built 2 websites for me so far now and they were both spectacular! The fast service and turn around of the site being developed was amazing as well. My only negative feedback about UENI is that they do not have a customer service dept. that you can call and talk to someone. The live chat is good for some things and not for others. Overall, I would recommend them to everyone and I have!”

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Posted 3 years ago

Hi Tara, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. You can also book a 1:1 videocall with our web experts if you want. Please, do not hesitate to reach out if you need further assistance! We're always happy to help you.

Posted 3 years ago

UENI is rated 4.3 based on 428 reviews