“From start to finish the service that we received was 5 star. The team at you hold the key listened to what we needed and suggested the perfect solution. We used the site at Mainsforth which was well laid out and totally secure. Communication was always clear and payment was easy to arrange. Will definitely be recommending them to anyone who is looking for local storage. Thanks for making our house move less stressful.”
“Has a run-down feel to it. Ground is uneven for the most part, potholed or bumpy. Padlock is not easy to get off or back on. There is enough room to get a van in to offload your stuff.”
Posted 1 month ago
Thank you for your feedback on our site. Our maintenance team haven’t been as active on site as usual due to the effects of Covid19. We would hope our customers bear with us until we are back to a full level of service and we can work to improve the surfacing on site. We will contact you separately regarding your lock. Best Regards, U Hold The Key Self-Storage
“Booked a Storage container with u hold the key, the equipment i was due to store fell through so no longer needed the storage. I called on the morning i was due to collect the keys in advance to let them know.
They deducted £25 key deposit from my account to cover the fact they had send someone out to hand me the key!
Until they did that i would have recommended and used them again now i would NOT do either of those things.
You cannot justify taking £25 for a key hand over from a successful business such as you hold the key, this is not good customer service!!
Lets see if there good enough to refund me this?”
Posted 1 month ago
We are sorry that you feel dissatisfied with the service your received from us. The appointment you had with us was cancelled at 7.48am for an appointment time arranged by you for 8.00am. Our site manager had already arrived on site for the appointment and we are therefore unable to refund your payment in full on this occasion. Best Regards, U Hold The Key
“A hassle free experience from start to finish.
Staff have been excellent, from initial enquiry to meet and greet at the container.
The containers are immaculate both inside and out.
Would highly recommend to anyone looking at hiring a container for storage.”
“Hired a 20ft Container from U hold the key after contacting several other storage companies. Staff at U hold the key were much more helpful and the prices could not be beaten.
During my move I had more furniture than I had estimated and rang Joanne for another container. She had me fixed up with another container within the hour while the removal company loaded the van. All the staff were Brilliant and made the process of moving so easy.”
“Well maintained secure containers inside secure drive in site with easy to use electronic key entry system it's a brilliant set up, very good customer services also, would definitely recommend U Hold The Key”
“very easy to book,staff really helpful with explainig terms and organising payments ,direct debit etc. Met member of staff at chosen site and he explained everything i needed to know. this is the second time we have used them and would definately do so again. Containers very clean and dry .”
“Easy to contact/calls returned promptly. The price offers good value and the videos explaining how to access the storage were very helpful. I was met in a socially distanced way at the site and the site manager stayed on site to ensure I was happy opening and locking the container, which was brand new and spotless.”