u hold the key Reviews

4.73 Rating 193 Reviews
94 %
of reviewers recommend u hold the key
Merchant Metrics
Customer Service
Communication Channels
Telephone, Email

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Anonymous  // 01/01/2019
Hassle free service from booking online to collecting keys at the gate. Would definitely recommend using u hold the key.
Posted 16 hours ago
Easy to deal with, clean well maintained unit, good access to site.
Posted 1 month ago
Easy to use service, friendly staff and good prices.
Posted 1 month ago
Initial contact and rental not a problem well done, didn't require the container as planned returned key in 3 days, not received refund yet 6 days and counting, quick to take rental in first place.
Posted 2 months ago
We are sorry that you have had a negative experience with UHTK. Our staff and customer’s safety is very important to us and we took a decision last week to follow government guidelines regarding coronavirus (Covid 19) to have our staff working from home where possible. This has temporarily disrupted our usual high level of service and we would hope that our customers will bear with us during this very difficult time. We will look into your query and progress your refund as quickly as we can.

Best Regards,
U Hold The Key
Posted 2 months ago
Very friendly and professional. Whole process was easy and efficient.
Highly recommend
Posted 2 months ago
Easy to organise and friendly staff. If only everything was this straight forward.highly recommended. Thankyou.
Posted 2 months ago
Very good service, clean unit, very easy to deal with, will use again.
Cost very competitive, 5 out of 5
Posted 2 months ago
Flexible and efficient service, easy helpful communication and very helpful.
Posted 2 months ago
Excellent service from start to finish, very professional will use again
Posted 2 months ago
From the very beginning the service has been excellent. All calls to the main office were dealt with professionally & quickly. The staff on site always friendly & willing to help. Great to be able to access 24/7, situated by service station very close to where I lived so very convenient. Would thoroughly recommend & use again if required.
Posted 3 months ago
Very good first impression, clean unit, everything explained, would recommend if you want cheap storage.
Posted 3 months ago
Perfect. Convenient and easy to arrange. Very satisfied customer
Posted 3 months ago
Very friendly person explaining the different size of containers on site and the prices also the access to site by key fob
Posted 4 months ago
I hired a 10ft container during my house move. Clean and like new, so ideal for storing household items. Staff were friendly and helpful both in person at sign up and via phonecalls. 24 hour access and no security issues. Pricing was about right for the area. Would recommend and not hesitate to use again. My thanks to the staff.
Posted 4 months ago
I rented two containers for storing furniture due to house move / relocation. The containers I had were very clean and dry. I would use “U hold the key” again if needled.
Posted 5 months ago
Absolutely spot on , no fuss at all.
Posted 5 months ago
Very efficient system which meant we could get in and out anytime-containers were clean and secure-staff were lovely to deal with both in person and online etc-will definitely recommend and use again if needed.
Posted 5 months ago
Very easy to use, process was quick and simple. Will be using again if needed.
Posted 5 months ago
New refurbed & uber clean container ✔️
Unlocking/Locking access padlock ✖️
Locking of door bars ✖️
I accept the security mechanisms must be secured against unauthorised access but I’m not a tradesman with strong wrists & arms.
I’m a single, little old lady with arthritis so really struggle to gain access / lock up container. The yard is a lonely old place.
Posted 5 months ago
Thank you for your review. There is a site manager available between 10am - 2pm at our Grantham depot. They will be happy to help should you require any assistance with the container doors .

Many thanks,
U Hold The Key
Posted 5 months ago
Posted 7 months ago
u hold the key is rated 4.73 based on 193 reviews