u hold the key Reviews

Name: u hold the key
Rating: 4.76

4.8 Rating 310 Reviews

95 %

of reviewers recommend u hold the key

Company Reviews

Metrics

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4.8

Based on 310 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Has a run-down feel to it. Ground is uneven for the most part, potholed or bumpy. Padlock is not easy to get off or back on. There is enough room to get a van in to offload your stuff.”

Helpful Report

Posted 3 years ago

Thank you for your feedback on our site. Our maintenance team haven’t been as active on site as usual due to the effects of Covid19. We would hope our customers bear with us until we are back to a full level of service and we can work to improve the surfacing on site. We will contact you separately regarding your lock. Best Regards, U Hold The Key Self-Storage

Posted 3 years ago

“Initial contact and rental not a problem well done, didn't require the container as planned returned key in 3 days, not received refund yet 6 days and counting, quick to take rental in first place.”

Helpful Report

Posted 4 years ago

We are sorry that you have had a negative experience with UHTK. Our staff and customer’s safety is very important to us and we took a decision last week to follow government guidelines regarding coronavirus (Covid 19) to have our staff working from home where possible. This has temporarily disrupted our usual high level of service and we would hope that our customers will bear with us during this very difficult time. We will look into your query and progress your refund as quickly as we can. Best Regards, U Hold The Key

Posted 4 years ago

“I am still waiting for my deposit back”

Helpful Report

Posted 6 years ago

Thanks for your feedback. You would usually have a refund in your bank account within 3 or 4 working days of you providing your bank details to us after you’ve vacated your store. It would appear that in your case it has taken a few days longer than that. The refund was done on Monday so should be in your bank account today. Please accept our apologies for the time it’s taken on this occasion to make the refund to you. Thank you U Hold The Key Self-Storage

Posted 6 years ago

“Was a bit disappointed to find after I'd moved all my stuff in that the site in Sunderland can't be insured by the sites I have checked and wasn't aware of this until afterwards.”

Helpful Report

Posted 6 years ago

Thanks for your feedback. We are in discussions with Cheviot Insured and the Royal Sun Alliance and are expecting to be able to offer insurance to customers for their items in store on all our sites shortly. We’ll contact you when the insurance is available. Thank You U Hold The Key

Posted 6 years ago

u hold the key is rated 4.8 based on 310 reviews