u hold the key Reviews

4.72 Rating 174 Reviews
94% of reviewers recommend u hold the key

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Customer Service
communication channels
Telephone, Email
"I am still waiting for my deposit back"
Helpful Report
Posted 2 years ago
Thanks for your feedback. You would usually have a refund in your bank account within 3 or 4 working days of you providing your bank details to us after you’ve vacated your store. It would appear that in your case it has taken a few days longer than that. The refund was done on Monday so should be in your bank account today. Please accept our apologies for the time it’s taken on this occasion to make the refund to you. Thank you U Hold The Key Self-Storage
Posted 2 years ago
Visit Website
"Was a bit disappointed to find after I'd moved all my stuff in that the site in Sunderland can't be insured by the sites I have checked and wasn't aware of this until afterwards."
Helpful Report
Posted 2 years ago
Thanks for your feedback. We are in discussions with Cheviot Insured and the Royal Sun Alliance and are expecting to be able to offer insurance to customers for their items in store on all our sites shortly. We’ll contact you when the insurance is available.

Thank You
U Hold The Key
Posted 2 years ago
u hold the key is rated 4.72 based on 174 reviews