u hold the key Reviews

Name: u hold the key
Rating: 4.76

4.8 Rating 310 Reviews

95 %

of reviewers recommend u hold the key

Company Reviews

Metrics

Info

4.8

Based on 310 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent easy storage! Really easy to set up and access whenever needed, super convenient would definitely recommend and use again myself if needed.”

Helpful Report

Posted 1 year ago

“Joanne, May I take this opportunity and say a BIG THANK YOU to you and to your wonderful team for the very friendly, professional, efficient and helpful service you have provided us during the (long) time that we had our items stored in your container at the Newcastle site! I would wholeheartedly 100% recommend you to all our friends and family and anyone else who is looking for a storage solution in the future! 😊”

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Posted 2 years ago

“Brilliant these guys! Got our group sorted with a storage container to keep safe urgent medical supplies for Ukraine. All done and dusted in a matter of minutes. Jack @ Durham to Ukraine Group Co Durham”

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Posted 2 years ago

“Excellent containers very clean site very well organised”

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Posted 2 years ago

“Very good, with no problems”

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Posted 2 years ago

“Excellent & very efficient, most helpful, containers in super shape!!”

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Posted 2 years ago

“Excellent facilities. Fair pricing. Can't complain. Very hassle-free set-up.”

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Posted 2 years ago

“I rented for about 10 months and was very pleased with the service. Easy to rent, straightforward, access whenever I wanted or needed. From beginning to end no problem. The time I didn’t use from my last payment is being refunded directly into my bank so I’m not paying for a unit I’m not using. I would recommend U Hold the Key and would use this company again.”

Helpful Report

Posted 2 years ago

“It was easy to arrange from the start using the online form. Access was secure and it didn't matter what time of day or night for you to enter the site. The containers were clean, and most importantly dry; we stored the contents of our house there for 3 months and were so happy at the end when our belongings were just as we had left them. Email response was always prompt and it was nice and easy to pay for by direct debit. Thank you for a hassle-free storage solution!”

Helpful Report

Posted 2 years ago

“Absolutely superb. We hired a unit for a potential 12 month stay and only ended up needing it for 6. The company were extremely Helpful at all times, the container was secure and dry and everything worked well with regard to access. When it came to returning the keys the process was flawless and anybody I spoke to was informative and helpful, with our refund being processed with no fuss.”

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Posted 2 years ago

“Easy and convenient”

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Posted 2 years ago

“Everything went smoothly. The staff has been very helpful. I do recommend this service.”

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Posted 2 years ago

“Very happy with my experience of U-Hold-The Key. The office was very helpful in setting up my storage, and everything was easy to sort out. Very impressed that you get a refund on your "unused" time at the end of your storage contract - that's great :-) Would happily recommend to anybody.”

Helpful Report

Posted 2 years ago

“Prices go up all the time I have paid £175 and £165 over two month when it should of only been £145 a month to me it’s a rip off I am looking for somewhere else I am ringing up that blue box storage as that is only £90 a month it’s not even safe as the barrier is broke at benfield site anyone can go in as they please as they can walk along the side of the barriers but the barrier is up as it’s broke been like this for weeks now the site need proper fencing ie tall fence with electric gates I have not seen anything like it it’s not safe”

Helpful Report

Posted 2 years ago

Thank you for leaving feedback on our Newcastle Benfield Road site. We apologise that you feel you have had a negative experience with us. Unfortunately, we have an ongoing issue that has caused one of our barriers to be damaged for a short period of time. We currently have this in hand and are working to resolve this as quickly as possible; we are experiencing some delays in receiving the necessary parts to complete the maintenance required to resolve this issue. In regards to your billing, customers are on a flat rate and prices don’t increase month on month. We have emailed you separately in regards to our pricing. If you have any further queries please don’t hesitate to contact us directly for further explanation on the billing of your account.

Posted 2 years ago

“No problems, easy to organise, easy to operate and access and egress no issues at all. Happy with everything. Great comms from the team, thanks again”