Twinings Reviews

Name: Twinings
Address: South Way, Andover, Andover, Hampshire
Rating: 4.69

4.7 Rating 9,080 Reviews

92 %

of reviewers recommend Twinings

4.7

Based on 9,080 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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“Hi, all products were perfect and all came in time, just one regret...I no longer see in shop the smokey tea, why? it was one of my favourite flavour... Thanks and regards”

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Posted 5 months ago

“I'm still waiting for me goods to arrive! I was sent a message from a parcel company asking for payment which I took to be a scam as I ordered enough goods to qualify for free delivery. Please can you get my stuff delivered asap?”

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Posted 5 months ago

Thank you for taking the time to leave us some feedback. We are sorry to hear your order has not been delivered yet but we understand you have already been speaking with a member of our Customer Services Team about this.

Posted 5 months ago

“Very happy dealing directly with Twinings. I've thoroughly enjoyed taking advantage of the offers as they arise. Thank you for intercepting and swiftly rectifying an incorrect order. great advisory notice on delivery delays when bad weather expected.”

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Posted 5 months ago

“I love this tea but it is a real pity that the Itrish Breakfast is not available anymore in continental Europe and that I had to order from the UK!! Same that this tea is no longer available in teabags.”

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Posted 5 months ago

“Thank you, everything was perfect from start to finish!”

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Posted 5 months ago

Thank you for your wonderful review, We’re overjoyed to hear that everything was perfect for you from start to finish! Your kind words inspire us to keep delivering the best experience possible. We can't wait to welcome you back again soon!

Posted 5 months ago

“I’ve placed 2 orders in the last couple of weeks for products that are not currently available in supermarkets. (Please don’t discontinue your Green Tea with Orange & Lotus!) Both orders arrived very promptly, and were well-packaged.”

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Posted 5 months ago

“Great service and good quality tea. You can depend on getting a great drink everytime. Process is good buying directly from twinning and you get flavours you don't always see in the shop.”

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Posted 5 months ago

Thank you for your amazing review, We’re delighted to hear that you're enjoying our tea and that our service has met your expectations! It's wonderful to know that you appreciate the unique flavors available when you order directly from Twinings. We look forward to serving you more delicious brews in the future!

Posted 5 months ago

“Hi all I am not happy with my order. I ordered 6 boxes of inner clarity teabags, to find they are all out of date, which I am pretty up set about. I would like a refund.”

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Posted 5 months ago

“è sempre piacevole sorseggiare i vostri thè”

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Posted 5 months ago

“Hi allways very impressed good customer relations good on time delivery. Good customer service. How ever last delivery recently. Damaged inner and outer box. Through evry”

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Posted 5 months ago

“Always good to order direct rather than searching through all the supermarkets to find a scant selection on the shelves. It's easy and not having to drive around to search for your favourite flavour of tea.”

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Posted 5 months ago

“Fast delivery, at a reasonable price online, just a pity I can't get these in the supermarkets anymore”

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Posted 5 months ago

“The tea and hot chocolate arrived in a crumpled cardboard box,the inside seems okay both bought as Christmas presents so cannot comment on the contents.”

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Posted 5 months ago

“Great tea and great customer service”

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Posted 5 months ago

“We love Nambarrie tea. Not available locally very often but worth purchasing on line. Thank you so urchin.”

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Posted 5 months ago

“Lovely tea, particularly smooth flavour, I really like it”

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Posted 5 months ago

“Lovely choice of items at reasonable prices that you can't get in the shops. Speedy delivery.”

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Posted 5 months ago

“Lovely mug good quality x”

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Posted 5 months ago

“Speedy service and delivery to Spain, no problems at all. Delighted to have my favourite tea.”

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Posted 5 months ago

“Twinings everyday is the only tea I drink. That’s why I buy it in bulk. I keep bags of tea in all the vehicles and away bags so I never have to do with out. Would. E handy if it could be bought in a large bag rather than in boxes.”

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Posted 5 months ago

Twinings is rated 4.7 based on 9,080 reviews