Twinings Reviews

Name: Twinings
Address: South Way, Andover, Andover, Hampshire
Rating: 4.69

4.7 Rating 9,119 Reviews

92 %

of reviewers recommend Twinings

4.7

Based on 9,119 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was quick and perfect! Love the tea‘s.”

Helpful Report

Posted 7 months ago

Thank you so much for your wonderful 5-star rating and positive feedback about Twinings. We truly appreciate your kind words and are delighted to hear that you are satisfied with our products. We are also thrilled to know that you found our delivery to be quick and perfect. Ensuring prompt and seamless delivery is always our top priority.

Posted 7 months ago

“I think your tea is far better than the one I buy in Italy and above all I find a large variety of them”

Helpful Report

Posted 7 months ago

Thank you so much for your amazing 5-star rating of Twinings! We are absolutely thrilled to hear that you enjoy our tea. Your kind words truly mean a lot to us. We are committed to delivering high-quality teas that surpass expectations and cater to a wide range of tastes. It's wonderful to know that you appreciate the variety we offer. We strive to keep our selection extensive and diverse, ensuring that there is something delightful for every tea enthusiast.

Posted 7 months ago

“I love the selection of caffeine free fruit teas. They have some great flavours and taste amazing. So quick and easy to order online and get delivered to your door. What more can you ask for.”

Helpful Report

Posted 7 months ago

We truly appreciate your support and loyalty as a customer. We're thrilled to hear that you love our selection of caffeine-free fruit teas. Our team works diligently to offer a wide range of delicious flavours that are bound to tickle your taste buds. We're glad you find them amazing! Moreover, we understand the convenience of quickly and easily ordering online and having your tea delivered right to your doorstep. We strive to make the entire process seamless and efficient for our customers, just like you.

Posted 7 months ago

“Ordering on the website is very easy, and I got my order within 3 days including the weekend.”

Helpful Report

Posted 7 months ago

We truly appreciate your feedback and are thrilled to hear that you had a fantastic experience. Ordering on our website is indeed designed to be a hassle-free process, and we're glad to hear that you found it easy to navigate. Moreover, we're delighted to know that your order reached you promptly within 3 days, even including the weekend.

Posted 7 months ago

“Absolutely excellent quality and service. Fast delivery and fantastic prices. Wouldn’t buy nambarrie anywhere else. Many thanks”

Helpful Report

Posted 7 months ago

Thanks for taking the time to review your recent purchase. We're so glad we're able to help you get your hands on your favourite Nambarrie tea and we hope you enjoy! 😊

Posted 7 months ago

“Hi I am actually a twining living in Peterborough I really enjoy most of your teas and that's not because I am a twining thank you Your sincerely Ronald twining”

Helpful Report

Posted 7 months ago

“The website is very easy for ordering with clear pictures and descriptions- so you can easily purchase.”

Helpful Report

Posted 7 months ago

Thank you so much for your 5-star rating! We are thrilled to hear that you had such a great experience with us. Your kind words about our website being user-friendly means a lot to us. We aim to make your ordering process as smooth as possible, to ensure a seamless purchase every time.

Posted 7 months ago

“Absolutely lovely tea and brilliant service. Quick and easy to order and fast delivery.”

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Posted 7 months ago

We are absolutely thrilled that you thoroughly enjoyed our tea and found our service to be brilliant. Your kind words about our quick and easy ordering process and fast delivery mean a lot to us.

Posted 7 months ago

“I'm only here for the premium lose black teas and can say they are worth their not so low price tag. Steady high quality tea that I keep coming back to.”

Helpful Report

Posted 7 months ago

Thank you so much for taking the time to leave us a 5-star rating for Twinings. We appreciate your kind words and support. We are delighted to hear that you find our premium loose black teas to be of excellent quality. We take pride in providing our customers with a consistent and enjoyable tea experience. Your loyalty means the world to us, and we are thrilled to have you as a returning customer.

Posted 7 months ago

“Stick to the herbals or what you know.”

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Posted 7 months ago

“The service is good especially when i uploaded a photo of my gift bag is damaged when it arrives, i got a new one the next day. Superfast delivery!”

Helpful Report

Posted 7 months ago

Thank you so much for your 5-star rating of Twinings! We truly appreciate your support and are delighted to hear that you had a positive experience with us. We are thrilled to know that our service exceeded your expectations, we aim to provide prompt solutions, and we are glad to hear that we were able to swiftly send you a new one the very next day. Our team works hard to ensure your satisfaction, and feedback like yours motivates us to continue delivering exceptional service.

Posted 7 months ago

“Cold tea fusions for my water. Lovely choice of flavours. Struggle to find these in supermarkets so have to order online.”

Helpful Report

Posted 7 months ago

“Great taste , just what I was looking for.”

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Posted 7 months ago

“Beautiful cups and saucers”

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Posted 7 months ago

“Very poor. I ordered vegan options hot chocolate and they sent me the mint one. I tried to get it changed as I am lactose intolerant and they accused me of ordering the wrong one. I know I definitely clicked on the vegan one on the website.”

Helpful Report

Posted 7 months ago

We understand you have already been in contact with our CS Team about this. Having checked your order we can see you ordered the Options Belgian Chocolate Mint alongside some English Breakfast decaffeinated teabags on 24/09/2024. You would have received an email confirmation at the time of ordering which lists the products ordered, if you had of contacted us at the time of receiving this we could have amended your order before it left our warehouse.

Posted 7 months ago

“My treat to myself. I love a cup of this Bio Blends first thing in a morning, sets me up for the day.”

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Posted 7 months ago

“It's very simple to order from Twinings no bother easy to use website.”

Helpful Report

Posted 7 months ago

Thanks for your lovely review! We're so pleased to hear you found it easy to place your order and we hope you're enjoying your tea. 😊

Posted 7 months ago

“Fantastic products and quick delivery.”

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Posted 7 months ago

“Disastrous experience. My fault to start with. I have recently moved house and I missed where to change the delivery address. I managed to change the billing address for payment, and mistakenly thought this covered the delivery address too. I realised my error when the order confirmation came. I tried to call your customer services number which was always engaged on the many times I tried to call. I emailed you via your website with my correct address. I heard nothing back from you. I recognise my error, but your customer service process for rectifying errors is dreadful. I hope I hear from you this time.”

Helpful Report

Posted 7 months ago

Thank you so much for taking the time to give us your feedback regarding your recent experience with Twinings. We truly appreciate customers like yourself who bring any issues to our attention. Firstly, we would like to apologise for the inconvenience you faced due to the delivery address error. We understand that moving houses can be a hectic time. We deeply regret that you were unable to reach our customer services team when attempting to call us. Our lines are open Monday to Friday 9am to 5pm and we have several lines so the line being engaged is rarely an issue. Furthermore, we have checked our system and have been unable to locate any correspondence via email from you, in the instance that you have any issues going forward our email address is twinings.direct@twinings.com.

Posted 7 months ago

“I can't give Twinings more than 3 when they have created two wonderful teas (Dark Caramel and Dark Mint) and then discontinued them - at least I assume that Dark Caramel, no longer available in shops, is going to go the same way as Dark Mint. I'm baffled by why these products haven't been given more time to embed and build popularity. There is nothing else on the market like the Dark Mint and little that is at all similar to the Dark Caramel (just biscuit flavour etc).”

Helpful Report

Posted 7 months ago

Our Dark tea range was a limited range and as you are aware, most of the teas have already been discontinued. Dark Caramel can be purchased from us directly for the time being but the stock we hold is limited and once it depletes this product will no longer be available in our offerings. We will be sure to pass on your feedback regarding the Dark Mint & Dark Caramel to our Product Development Team.

Posted 7 months ago

Twinings is rated 4.7 based on 9,119 reviews