Twinings Reviews

Name: Twinings
Address: South Way, Andover, Andover, Hampshire
Rating: 4.69

4.7 Rating 9,118 Reviews

92 %

of reviewers recommend Twinings

4.7

Based on 9,118 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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“Quality products.Fast efficient service.Highly recommend.Very impressed Great prices.”

Helpful Report

Posted 7 months ago

We sincerely appreciate your kind words and your loyalty as a customer. We are thrilled to hear that you found our products to be of the highest quality, and that our service was fast and efficient. Your recommendation means a great deal to us, as we strive to provide our customers with exceptional experiences.

Posted 7 months ago

“It's great to be able to buy a tea that has helped with my daughter's health, but sadly we can't find in the shops where we live ! I hope it never gets discontinued like the chamomile and lime flowers was. When there are obviously health benefits it's a real shame when an item disappears!”

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Posted 7 months ago

“Excellent service. The delivery was timely and in good condition. The box is very elegant and the smell from the selection of teas was excellent. As a small bonus, I would have liked to be able to select some of those teas. Thanks and I'm looking forward to going back for more tea.”

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Posted 7 months ago

Thank you so much for your 5-star rating of Twinings! We greatly appreciate your feedback and are thrilled to hear that you had an excellent experience with our service. We take pride in ensuring timely deliveries and ensuring that the package arrives in perfect condition.

Posted 7 months ago

“Always quality products delivered well packed”

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Posted 7 months ago

“Excellent service! Love all the teas from twinings!”

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Posted 7 months ago

“Loose leaf tea that is a leaf!! Although expensive one can rely on getting a top quality product that is consistent in taste and colour. My only issue( hence four stars) is it takes longer than I wanted to get the tea to my door so remember to order before you almost runout so you won't be left Twinings Tea less. The customer service is very helpful and always available to answer any questions and solve any issues. Great customer service.”

Helpful Report

Posted 7 months ago

We truly appreciate your feedback and your continued loyalty as a customer. We're thrilled to hear that you enjoy our loose leaf tea, which we pride ourselves on for its high quality and consistent taste and colour.

Posted 7 months ago

“Really impressive service and products thank you”

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Posted 7 months ago

Thank you so much for your 5-star rating of Twinings. We truly appreciate your support and are delighted to hear that our service and products have left such a positive impression on you. Your kind words motivate us to continuously strive for excellence in what we do.

Posted 7 months ago

“Lovely flavours”

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Posted 7 months ago

“Best tea ever.”

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Posted 7 months ago

“As always a great service, no problems with ordering or processing my order, I have been shopping for many years now and always buy my tea, and other items, recommend twinning s.”

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Posted 7 months ago

We truly appreciate your support and loyalty as a long-term customer. It's wonderful to hear that you have consistently experienced great service with no issues in terms of ordering and processing your orders. Thank you once again for your kind words and for being a valued member of our Twinings family. We look forward to continuing to serve you with the finest products and exceptional service.

Posted 7 months ago

“No better Tea bags.”

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Posted 7 months ago

“Thank you so much for promptly and dilligently attending my order”

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Posted 7 months ago

We greatly appreciate your feedback and support. We value your loyalty and look forward to serving you again soon.

Posted 7 months ago

“I ordered 6 boxes of Afternoon Tea, our regular brew. Making the order was straightforward, I was kept informed of the package's progress which arrived on time and was smartly presented.”

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Posted 7 months ago

Thanks for your lovely review. We're so pleased to hear your order arrived quickly and safely, and we hope you enjoy your tea! 😊

Posted 7 months ago

“Hi, I’m so unhappy with the flask I ordered as it cost nearly £20 and the drink leaks as soon as you sip it I would like a refund as this is not right and I will return it and you can test it yourself and see.”

Helpful Report

Posted 7 months ago

We are really sorry to hear you are disappointed with the KeepCup you recently ordered. Please contact our CS Team via email at twinings.direct@twinings.com

Posted 7 months ago

“Rather disappointed to find I was being charged for delivery only once I'd passed the point of being able to cancel! What advantage is there over just buying from the supermarket???”

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Posted 7 months ago

Thank you for taking the time to leave us some feedback. Once you input your shipping address at the checkout, the delivery options are shown to you and you can select whichever option you prefer and proceed to payment or you can chose to cancel the order.

Posted 7 months ago

“Arrived quickly and well packaged. Thank you”

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Posted 7 months ago

“I buy Ovaltine in bulk from Twinings in order to take advantage of their free delivery. The online ordering system is easy to use. I have never had a problem and the delivery always arrives as scheduled.”

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Posted 7 months ago

Thanks so much for reviewing your recent purchase. We're glad to hear your Ovaltine arrived with you safely - enjoy! 😊

Posted 7 months ago

“I have been purchasing Twinings teas for many years now. My preferred blend is the Orange & Lotus Flower Green Tea. I find this both refreshing and soothing. I find the information on the box interesting and helpful with regards to the correct way to brew the tea.”

Helpful Report

Posted 7 months ago

Thank you so much for giving Twinings a 5-star rating! We truly appreciate your continued support as a loyal customer. It's wonderful to hear that you have been enjoying our teas for many years, especially our Orange & Lotus Flower Green Tea blend. We're thrilled that you find it both refreshing and soothing.

Posted 7 months ago

“good service.”

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Posted 7 months ago

Thank you so much for taking the time to rate Twinings with five stars! We are thrilled to hear that you had a great experience and enjoyed our products. We greatly appreciate your support and kind words.

Posted 7 months ago

“Delivery was quick and perfect! Love the tea‘s.”

Helpful Report

Posted 7 months ago

Thank you so much for your wonderful 5-star rating and positive feedback about Twinings. We truly appreciate your kind words and are delighted to hear that you are satisfied with our products. We are also thrilled to know that you found our delivery to be quick and perfect. Ensuring prompt and seamless delivery is always our top priority.

Posted 7 months ago

Twinings is rated 4.7 based on 9,118 reviews