Twinings Reviews

Name: Twinings
Address: South Way, Andover, Andover, Hampshire
Rating: 4.69

4.7 Rating 9,107 Reviews

92 %

of reviewers recommend Twinings

4.7

Based on 9,107 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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“Quality teas but I do find the English breakfast loose leaf too fine and it clogs the strainer in the pot”

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Posted 6 months ago

“Envoi rapide en France, et le thé n'est pas soumis à la TVA à l'import.”

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Posted 6 months ago

“Lovely teabags but they got ruined by Evri delivery man who threw the package over the garden fence on a rainy day. Fortunately, Twinings replaced them for me within a couple of days. Very goos customer service.”

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Posted 6 months ago

“Products arrived in perfect shape. The taste as usual is excellent. I am pleased.”

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Posted 6 months ago

“I'm thoroughly enjoying my Namberrie tea. The service was excellent but only let down by the Portuguese customs who decided to hang on to the delivery for over 10 days.”

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Posted 6 months ago

Thank you for your fantastic review, We’re delighted to hear that you're thoroughly enjoying your Namberrie tea. It's unfortunate that customs delayed the delivery, but we appreciate your understanding. Your kind words about our service mean a lot to us, and we're here to ensure you have a great tea experience!

Posted 6 months ago

“Bought two, one for my husband and one for me. The color is beautiful. The strainer fits well and is a nice solid mesh. The pot gets good and hot, but the handle doesn't. A wonderful teapot and works perfectly.”

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Posted 6 months ago

Thank you for your wonderful review, We’re thrilled to hear that both you and your husband are enjoying your beautiful teapots! It’s great to know that the strainer fits well and that the pot heats up nicely while keeping the handle cool, and we truly appreciate your feedback!

Posted 6 months ago

“Quickly delivered wife very happy”

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Posted 6 months ago

Thank you for your wonderful review, We’re so glad to hear that the delivery was quick and that your wife is happy! Your satisfaction is our priority, and we appreciate your support.

Posted 6 months ago

“Almost two weeks delivery. Poor customer support.”

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Posted 6 months ago

We are really sorry to hear there has been a delay with delivery of your order. Please contact our CS Team via email at twinings.direct@twinings.com

Posted 6 months ago

“Great service from the best tea provider”

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Posted 6 months ago

“Ordered Rooibos & Honey with essence of Spiced Fig, being a particular flavour I like, using the Twinings online ordering and very pleased with the service standard I received and will be using it again.”

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Posted 6 months ago

“Blimmin lovely”

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Posted 6 months ago

“Excellent teas as always. Everything was delivered correctly and within the specified timeframe.”

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Posted 6 months ago

“When I was in my 20s twinnings got me into teas. After a considerable gap in years,now in my 60s. I am rediscovering the world of teas thanks to twinnings. Their products are superb and there's a fine selection to try.”

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Posted 6 months ago

“Another fabulous box of goodies from Twinings. Delivered quickly and in excellent condition, as ever.”

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Posted 6 months ago

“I tend to order my green tea bags in large quantities as they are a regular part of my daily fluid consumption and Twinings bags have just the right level of flavour which doesn't change from batch to batch.”

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Posted 6 months ago

“These are my daily tea bags. . Unfortunately my local supermarkets have stopped stocking them, please tell me they aren't going out of production”

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Posted 6 months ago

“Very eàsy to place order, regular updates on order progress, arrived well packaged, when expected.”

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Posted 6 months ago

“What I like most about Twinings are the unique tea blends. Aromatic and full of flavour.”

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Posted 6 months ago

“I still haven't received my order from two weeks ago and would like a refund”

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Posted 6 months ago

We are really sorry for the issues you have encountered with delivery. We understand our CS Team have now resolved this for you.

Posted 6 months ago

“Don't know if delivery was on time. got no notification. Package was left outside by bins. If was very wet. Tea boxes were slightly damp but I think the tea was untouched.”

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Posted 6 months ago

Thanks for reviewing your recent order. We're sorry to hear you were not notified of the delivery of your goods. Once an order is dispatched from our warehouse, our customers will receive a tracking link via email, so this would be the best way to keep an eye on your delivery. However, we appreciate your feedback and will pass on your comments. As for the items in your order, if you could please email photos of the damaged goods to: twinings.direct@twinings.com our CS team will be able to get this sorted for you. Thanks again for sharing your experience.

Posted 6 months ago

Twinings is rated 4.7 based on 9,107 reviews