Twinings Reviews

Name: Twinings
Address: South Way, Andover, Andover, Hampshire
Rating: 4.69

4.7 Rating 8,958 Reviews

92 %

of reviewers recommend Twinings

4.7

Based on 8,958 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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“Great service from ordering to delivery.”

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Posted 2 months ago

“Excellent service . Excellent price. Jacksons is my favourite green tea. I can rarely find it in the shops now so was delighted to see it on the Twinings site.”

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Posted 2 months ago

“Good taste”

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Posted 2 months ago

“Lovely tea”

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Posted 2 months ago

“I ordered darjeeling, but for some unknown reason it got changed to Assam which I don't like, but ther herbal teas were good value”

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Posted 2 months ago

Thanks for your review. Our orders and confirmation emails are generated automatically based on the products our customers add to their basket during checkout. Having checked our records, we can see that you did purchase Assam tea, and did not include any Darjeeling in your order. You can find a full list of the products you purchased outlined in the confirmation email we sent you on 06/02/2025. We hope this is helpful.

Posted 2 months ago

“Very happy with the service received, easy to order quick delivery 👍🏼”

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Posted 2 months ago

“Been looking for Blackcurrant & Blueberry tea since before Christmas as they disappeared from stores, great to see them return also tried some other interesting new flavours just looking for St Clements now, delivery came quickly time to get the kettle on now.”

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Posted 2 months ago

“Excellent service, fast delivery, well packaged. Great prices too when offers are on.”

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Posted 2 months ago

“Love the selections of herbal teas,would appreciate a reduction for regular or large purchases.”

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Posted 2 months ago

“Excellent flavour to wake upto and to keep you going for the rest of the day.”

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Posted 2 months ago

“I never received my package”

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Posted 2 months ago

Thanks for your review. We can confirm your order was collected by Royal Mail International on 20/01/2025 which can take up to 20 working days to be delivered. This is a tracked service and you can keep an eye on the progress of your order by visiting https://www.royalmail.com/track-your-item#/tracking-results/LG128918728GB or via the Poste Italiane website: https://www.poste.it/cerca/index.html#/risultati-spedizioni/LG128918728GB Your parcel is currently being processed by customs so will need to allow some additional time for your goods to be assessed. As soon as the customs checks have been completed you will see further updates appear on the tracking links above. If you do not receive an update by 24/02/2025, please email our team at: twinings.direct@twinings.com so they can escalate this for you.

Posted 2 months ago

“Ordering and delivery service very good for our Blackcurrant and Blueberry tea bags. We had to buy direct as for some reason major supermarkets have stopped selling them.”

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Posted 2 months ago

“Great t bags and quick delivery”

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Posted 2 months ago

“Thank you Twinings, I love your Cold Infuse range. I use one or two everyday. The flavours are subtle and refreshing, it makes me look forward to keeping hydrated. Can't fault the online shopping experience.”

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Posted 2 months ago

“Far the Best Tea on the market! Not just that, but also the online service (shop) has great prices, deals, enormous variety of products and is very easy to use. Congratulations to all IT teams, Product developers & Marketing teams.”

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Posted 2 months ago

“Quality Tea Every Time”

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Posted 2 months ago

“I love these teabags they are the best chai I’ve found. Often can’t get them though so please please don’t discontinue them”

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Posted 2 months ago

“I only ever drink Earl Grey tea. &'Twinings is the only one I like. I've tried others but none are up to Twinings standard. I went to a friends house recently & she said I've bought some Earl Grey for you. It wasn't nice at all. So............. I ordered a large box of 300 from you direct because I can only buy the 80s box in my local supermarket. I used to be able to get the 160 box.but not any more. I even take my Tbags with me on holiday.”

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Posted 2 months ago

“Love the unique caffeine free herbal & fruit flavors”

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Posted 2 months ago

“Great customer support”

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Posted 2 months ago

Twinings is rated 4.7 based on 8,958 reviews