Twinings Reviews

Name: Twinings
Address: South Way, Andover, Andover, Hampshire
Rating: 4.69

4.7 Rating 11,087 Reviews

92 %

of reviewers recommend Twinings

4.7

Based on 11,087 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Twinings 5 star review on 28th December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good afternoon, you do retail an excellent product however, the last consigment arrived at a strangers house some 100 metres away.Cavendish Street) and subsequently dumped within the boundry of their garden! I did not receive a delivery notification from 'Evri'. Neighbour read the address & delivered my items to the correct address. Kind regards Mike Orrell-Manser”

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Posted 10 months ago

“I’ve been drinking twinings green tea for over 20 years, in my opinion this is the best green tea on the market, a variety of flavours, pleasant to taste not bitter like some green tea brands”

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Posted 10 months ago

Thank you for your review, We're thrilled to hear that you've been enjoying Twinings Green Tea for over 20 years. It's fantastic to know that you appreciate the variety of flavours and find our tea pleasant and not bitter. Your loyalty means a lot to us, and we're committed to maintaining the quality you love.

Posted 10 months ago

“Good flavoured teas. Only disappointment, was unable to buy dark caramel tea bags. My favourite!”

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Posted 10 months ago

Thanks for reviewing your recent order. We're sorry to hear you were unable to purchase our Dark Caramel tea; unfortunately, this blend is no longer available as these teabags were discontinued due to a lack of demand and we've now sold through all our remaining stock. We're so sorry for any disappointment caused, but we'll make sure to let our Product Development team know how much you enjoyed this blend.

Posted 10 months ago

“Lovely tea bags, perfectly wrapped and delivered promptly.”

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Posted 10 months ago

“Simple - ordered online and it arrived a few days later, love it!”

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Posted 10 months ago

“Deliver in a very good shape…”

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Posted 10 months ago

“Excellent service!”

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Posted 10 months ago

Thank you for your kind review! We're delighted to hear that you experienced excellent service. Our team is dedicated to providing the best possible experience, and your feedback serves as a wonderful reminder of our commitment. We truly appreciate your support!

Posted 10 months ago

“I can't buy this tea Blackcurrant & Blueberry anywhere so buy direct from Twinings. Brilliant service and arrives very quickly. Now I just go straight to their site for anything I want”

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Posted 10 months ago

“Excellent service. Had a chipped top on teapot but they were right on it and replaced it immediately. Love all the teas.”

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Posted 10 months ago

“Perfect timing on delivery as my mother in law couldn't get them anywhere, the only reason for the 4 stars is because I ordered 4 boxes an only got 3.”

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Posted 10 months ago

Thanks for your review. We're so sorry to hear there was a pack missing from your recent order. If you could please email our CS team, they will be able to help get this sorted out for you: twinings.direct@twinings.com

Posted 10 months ago

“Very quick delivery this time well impressed”

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Posted 10 months ago

“I love the taste of Twinings Gingerbread tea and ordering directly from their website couldn’t be easier. My order came quickly and without any problems. I will be ordering again.”

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Posted 10 months ago

“Great products of excellent quality”

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Posted 10 months ago

“Arrived on time and superbly packaged. If you like loose tea, this is the blend to get. Fantastic flavour and body with lovely after taste. Refreshing and yummy. My favourite”

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Posted 10 months ago

“Thank you so much for your quick delivery. I can't get your coconut a mango tea at Sainsburys any more so glad I can get them directly. It's the best mid morning drink with my only downfall a couple of biscuits. I also ordered your heart warming tea as I have just found out I have high blood pressure so I am hoping this might help I am enjoying trying it and I think this is going to be a favourite afternoon tea .”

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Posted 10 months ago

“Your Earl Grey and English breakfast loose teas are the best. The delivery is quick, packaging is safe and secure. Can not fault Twinings”

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Posted 10 months ago

“Twinings offers a rich and diverse selection of teas, blending quality ingredients with centuries of expertise. Their classic Earl Grey and English Breakfast are staples, while their herbal and fruit infusions provide a refreshing variety. The flavors are consistently well-balanced, and the packaging feels premium. A trusted choice for tea lovers.”

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Posted 10 months ago

“I ordered options honeycomb because I can't seem to find a supermarket that stock it , easy to order prompt delivery very pleased with twinings service.”

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Posted 10 months ago

“Excellent service and product arrived in great condition. The rose tea I purchased is lovely,I would highly recommend this tea.”

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Posted 10 months ago

“Brought as gift, lovely designed mug and selection of tea, beautifully presented in boxes and gift bag. Friend was delighted with gift.”

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Posted 10 months ago

Thank you so much for your lovely review, We're delighted to hear that the mug and tea selection were beautifully presented and brought joy to your friend. It's wonderful to know that our products made such a lovely gift. We truly appreciate your support and hope to see you again soon!

Posted 10 months ago

Twinings is rated 4.7 based on 11,087 reviews