Twinings Reviews

Name: Twinings
Address: South Way, Andover, Andover, Hampshire
Rating: 4.69

4.7 Rating 11,088 Reviews

92 %

of reviewers recommend Twinings

4.7

Based on 11,088 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Twinings 5 star review on 28th December 2025

Anonymous

Anonymous // 01/01/2019

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“They sell the best tasting tea ever very happy with 99.5% of my orders ...delivery is always fast and service 2nd to none”

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Posted 10 months ago

“Order Admin very quick and accurate. Delivery via EVRI not good. Very slow 3 days, tracking not up to date, package finally arrived after 7 pm with no prior warning.. Very poor”

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Posted 10 months ago

“Bought as a gift - they loved it”

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Posted 10 months ago

“I like Cold Infuse tea. Good fruity taste.”

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Posted 10 months ago

“Lovely tea and very good service”

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Posted 10 months ago

“Ceylon Orange Pekoe tea that comes in tins is a wonderful tea but a little diificult to find on line unless you search for Orange Pekoe tea . It used to be much easier to find different types of tea, especially those that come in tins only...”

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Posted 10 months ago

“I enjoy Twinnings at least 6 times a day. There are some blends etc. not always readily available in local stores so I order in quantity a few times a year. The quality of product is always excellent - I was really pleased to see Cinnamon and Cherry back on sale. Ordering and delivery is easy. Very happy all round.”

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Posted 10 months ago

“Really pleased that Cherry & Cinnamon is back in stock”

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Posted 10 months ago

“You went above expectations to get my favourite tea (cherry and cinnamon) from Italy.”

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Posted 10 months ago

Thank you for your amazing review, We’re so glad to hear that we could go the extra mile to find your favourite cherry and cinnamon tea .Your satisfaction means the world to us, and we’re thrilled that we could meet your expectations.

Posted 10 months ago

“Ordered Bioblends, Glow, Balance, Metabolism, Inner Clarity, Sweet Dreams and Detox and I love them all - light with lovely flavours and will buy them all again. Many thanks Twinings.”

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Posted 10 months ago

“N/A …………….”

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Posted 10 months ago

“Excellent quality and value for money”

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Posted 10 months ago

“Very good service”

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Posted 10 months ago

“Easy to deal with ordering system .”

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Posted 10 months ago

Thank you for the great review, We’re glad to hear that you found our ordering system easy to use! Your feedback is appreciated, and it’s our goal to make your experience as smooth as possible. We look forward to serving you again soon!

Posted 10 months ago

“What's not to love about Twinings. So much variety to choose from, there's something to suit every taste.”

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Posted 10 months ago

“I bought a selection of the wellbeing and fruit teas as I had a box bought me for christmas which were lovely. I am not disappointed. Ordering was easy, and they arrived within days. Very happy with the teas and service. Will buy again”

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Posted 10 months ago

Thank you for your fantastic review, We’re delighted to hear that you enjoyed the selection of wellbeing and fruit teas! It's great to know that your experience with our ordering process was smooth and that the teas arrived quickly. Your satisfaction is our priority, and we're thrilled that you'll be coming back for more. Looking forward to serving you again soon!

Posted 10 months ago

“Love these teas. Really helped my health and well-being.”

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Posted 10 months ago

“Used twinings for over 40 years I love there well being tea 8 cups a day it's a lot of tea'”

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Posted 10 months ago

Thank you so much for your wonderful review, We're thrilled to hear that you've been enjoying Twinings for over 40 years and that our Wellbeing Tea is a part of your daily routine. Eight cups a day is quite the commitment, and we're delighted that our tea has been there for you all these years.

Posted 10 months ago

“Everything was good and tasty”

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Posted 10 months ago

“I truly appreciate your products, tea bags at 2,5 grams are a real pleasure (EGrey is amazing!!) unfortunately unavailable in Italy like your range of chai and others flavors of course EG above all, wonderful range of tea and herbals, a very pity the shipping cost to Italy, too high and I don’t understand the gap from 11 to 20 pounds when you purchase above 44£ if I remember right, I mean, the more I buy the less shipping should cost isn’t it? Anyway, excellent products! Keep going and all the best. Can’t wait to buy others products. Cheers”

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Posted 10 months ago

Twinings is rated 4.7 based on 11,088 reviews