Twinings Reviews

Name: Twinings
Address: South Way, Andover, Andover, Hampshire
Rating: 4.69

4.7 Rating 11,088 Reviews

92 %

of reviewers recommend Twinings

4.7

Based on 11,088 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Twinings 5 star review on 28th December 2025

Anonymous

Anonymous // 01/01/2019

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“Orange and cinnamon is the best thing ever happened. Lady Gray is not what it used to be though , I have discussed that with the staff at the shop in London. Not sure what has happened, I would be grateful if this could be looked into. Delivery was perfect, as I can’t find my favourite orange and cinnamon in shops. Thank you so much.”

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Posted 11 months ago

“Can buy the fruit infusions I like and want as they are not all sold at the supermarket. Love all the ones I keep buying! 😋”

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Posted 11 months ago

“The only green tea that I like is Twinings Green Tea, Orange and Lotus Flower, which I have been enjoying for years. Upsettingly it is being discontinued and is no longer available from shops. Very disappointing. 5 stars for the tea...1 star for discontinuing it!”

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Posted 11 months ago

“Wonderful service but a bit confusing using the 3rd party payment system”

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Posted 11 months ago

“Tesco had run out of my favourite blend of tea I ordered it straight from yourselves and will be doing this in the future thank you for your prompt and good delivery .”

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Posted 11 months ago

“Helpful on phone when ordering. Fast post.”

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Posted 11 months ago

“Delivered on time and parcel safely secure.”

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Posted 11 months ago

“Very good as usual”

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Posted 11 months ago

“Lovely teabags, great flavour and delivered promptly.”

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Posted 11 months ago

“Delighted with the quick delivery of my favourite tea: the delicious Twinings Lady Grey loose tea to my home in Tuscany, Italy. So happy and will definitely order again directly from Twinings, such a game changer!”

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Posted 11 months ago

“Twinning is very quick at sending out there orders and well packaged 📦”

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Posted 11 months ago

“It’s been two weeks since I placed my order and it’s still not arrived so I cannot review the product but I can review the delivery experience which has been rubbish.”

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Posted 11 months ago

“To cut down on caffeine I ordered a selection of herbal teas. They are all really nice and will definitely order more when they start to run out and maybe try a few different ones too.”

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Posted 11 months ago

“My wife loves most of the fruit teas. I like your breakfast tea. The only downside is cost when we buy in bulk”

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Posted 11 months ago

“I am originally from N.Ireland and I have grown up on Nambarrie tea bags. Living in England now find it very hard to buy them. Then I came across Twinings selling them I was very happy. I have found other retailers but I have found that they increase the price of them. Not Twinings. Very happy. Great delivery time”

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Posted 11 months ago

“Prompt delivery.”

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Posted 11 months ago

“I like the scent and the taste of the tea very much! Can’t wait to see results!”

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Posted 11 months ago

“Quick delivery well packaged”

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Posted 11 months ago

“My favourite gingerbread tea”

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Posted 11 months ago

“Excellent Service”

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Posted 11 months ago

Twinings is rated 4.7 based on 11,088 reviews