Twinings Reviews

Name: Twinings
Address: South Way, Andover, Andover, Hampshire
Rating: 4.69

4.7 Rating 9,062 Reviews

92 %

of reviewers recommend Twinings

4.7

Based on 9,062 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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“There's always such a variety of teas to choose from, although I do have my favourites. Delivery is always in good time and well packaged.”

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Posted 4 months ago

“I ordered these boxes of gingerbread tea direct from Twinings for my daughter as she was no longer able to find these teas in other outlets . Their service was simple to use and the order was dealt with very quickly and efficiently e en over the Christmas period .”

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Posted 4 months ago

“Very happy with a delightful tea.”

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Posted 4 months ago

“Excellent service, excellent products...”

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Posted 4 months ago

“Had an amazon subscription for my tea but it was out of stock .I have been finding it very difficult to get orange & lotus flower .I will be ordering from you again .many thanks”

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Posted 4 months ago

“Not yet received my order that payment was made on 20th December. And there doesn’t appear to be anyway to track where it is?”

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Posted 4 months ago

“Best Earl Gray tea ever.”

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Posted 4 months ago

“Lovely gift set!”

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Posted 4 months ago

“Ordering easy delivery on time. Goods packaged well”

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Posted 4 months ago

“Parcel arrived late but before New Year's Eve. Very well packaged, box looked great. Marked Fragile. But what a disappointment when opened, tea caddy and two boxes of chocolates were very small but did look attractive with good quality ribbon. All contents were delicious.”

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Posted 4 months ago

“The product is good the delivery service is super slow They charge extra for taxes and postage yet send from Belfast so there is no taxes as they are in the EU customs union Paid 22 euros for delivery took nearly three weeks to arrive - sat in DHL Belfast for a week then went to Belgium the. Holland and sat around for another week then went to Barcelona for a few days then arrived in Valencia were I live and took DHL 6 days to deliver You need to review your Europe carriers as if you will charge premium postage and non existent customs taxes I want a premium delivery service”

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Posted 4 months ago

“delicious tea. quickly delivered”

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Posted 4 months ago

“Always was perfect!”

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Posted 4 months ago

“Unfortunately I only recieved eight of my ordered ten boxes of Strong English Breakfast 120. Otherwise the tea and the delivery were as good as always.”

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Posted 4 months ago

“Very delicious tea”

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Posted 4 months ago

“I have not received this yet. Let's work together so I can receive this; I was really looking forward to it.”

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Posted 4 months ago

“I love Twinings green tea range. The teas I bought were easy to find and pay for on the website. The tea was delivered quickly.”

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Posted 4 months ago

“Excellent products and fast delivery.”

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Posted 4 months ago

“Excellent Tea - delivered quickly and packed well”

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Posted 4 months ago

“Exellent experience The good arrived earlier than expected”

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Posted 4 months ago

Twinings is rated 4.7 based on 9,062 reviews