Twinings Reviews

Name: Twinings
Address: South Way, Andover, Andover, Hampshire
Rating: 4.69

4.7 Rating 9,064 Reviews

92 %

of reviewers recommend Twinings

4.7

Based on 9,064 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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“Good quality products and good support when the courier lost the parcel.”

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Posted 4 months ago

“Excellent service. For the perfect cuppa any time of day, only the full rich flavour of Twinings breakfast tea will do.”

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Posted 4 months ago

“We buy and drink 11 different teas, including infusions, and these two are definitely 2 of our favourites.”

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Posted 4 months ago

“The English have the best tea 👍”

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Posted 4 months ago

“Tea good flavour as always. Arrived on time”

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Posted 4 months ago

“Twinnings use Evri which makes an otherwise simple purchase into chasing delivery and not getting purchases in good time. When are companies going to realise that the best couriers mean happy customers?”

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Posted 4 months ago

“Lovely gifts and packaging. The boxes add a touch of luxury and there are so many gift combinations to choose from to suit everyone you know. Affordable too.”

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Posted 4 months ago

“The teaware and teabags on the Twinings website are nice quality and I'd recommend them.”

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Posted 4 months ago

“Thank you so much! Your tea is amazing and your customer service is not to be beaten. I look forward to each rich, dark cup to inspire me throughout the day. Thank you!”

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Posted 4 months ago

“the tea is great we have bought many times , saldy Evri is not and once again the parcel didnt turn up. If you want to impove things find a better delivery company”

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Posted 4 months ago

“It took so long for Twinings to despatch my tea I'd forgotten that I'd ordered it. Nice tea, though.”

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Posted 4 months ago

“Great Service and fast delivery”

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Posted 4 months ago

“I wanted to update my order and the customer service made it very easy and straightforward.”

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Posted 4 months ago

“Everything went smooth”

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Posted 4 months ago

“The earl tea is the best tea ever delivery was quick impressed with the tea and the service”

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Posted 4 months ago

“The improvement is simple. Stop using Evri.”

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Posted 4 months ago

Thank you for your feedback, Stephen. We're sorry to hear about your experience with Evri. We appreciate your input and always strive to improve our delivery services. Your concerns will be shared with our team as we look to enhance our delivery options. Thank you for reaching out.

Posted 4 months ago

“Bought for a christmas gift however very impressed with delivery and packed in a great gift bag.”

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Posted 4 months ago

“My favourite tea!!”

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Posted 4 months ago

“Taste is great - cheaper teabags often run out of flavour / scent before you reach the bottom of the cup, but these last to the last drop.”

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Posted 4 months ago

“I love Twinings decaf English Breakfast”

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Posted 4 months ago

Twinings is rated 4.7 based on 9,064 reviews