Twinings Reviews

Name: Twinings
Address: South Way, Andover, Andover, Hampshire
Rating: 4.69

4.7 Rating 9,151 Reviews

92 %

of reviewers recommend Twinings

4.7

Based on 9,151 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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“Very good service. My only annoyance is that you don’t supply Earl Grey decaffeinated in larger than 40 bags which would make it more economical to purchase.”

Helpful Report

Posted 8 months ago

We greatly appreciate your feedback and continued support as a loyal customer of ours. We're thrilled to hear that you have experienced very good service with us. Your suggestion to offer larger quantities of Earl Grey decaffeinated tea is duly noted, and we will definitely consider this to ensure a more economical purchasing experience for our customers in the future.

Posted 8 months ago

“Verey happy with the product. I used to buy them from Tesco or Morrisons in Tiverton, but both of them have stopped selling the Fruit Tea flavours in preference to the more 'glamarouse' versions, hense buying them direct from Twinnings.”

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Posted 8 months ago

“This is the only decaf Earl Grey worth drinking. I order 12 packs at a time, the website is easy to use, the package arrives quickly and there is often an offer to attract me. And the cups mugs and teapots they sell are gorgeous”

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Posted 8 months ago

“It's too amazing tea feeling relaxed when I drink it❤️❤️❤️”

Helpful Report

Posted 8 months ago

Thank you so much, for the 5-star rating! We are absolutely thrilled to hear that you find our tea too amazing, and that it gives you a feeling of ultimate relaxation when you enjoy it. ❤️❤️❤️ Once again, thank you for taking the time to share your review. We can't wait to continue providing you with exceptional tea experiences. Cheers to many more calm and delightful sips ahead!

Posted 8 months ago

“Great experience,fast delivery.”

Helpful Report

Posted 8 months ago

Thank you so much for your 5-star rating of Twinings! We really appreciate your feedback and are thrilled to hear that you had a great experience with us. Our team takes great pride in providing fast delivery, and it's delightful to know that your order reached you promptly. Thank you again for choosing Twinings! Warm regards,

Posted 8 months ago

“I think the quality of Twining teas cannot be beaten, always full of flavour.”

Helpful Report

Posted 8 months ago

Thank you so much for your 5-star rating of Twinings! We truly appreciate your kind words and are thrilled to hear that you think the quality of our teas cannot be beaten. Thank you once again for your review. Warm regards,

Posted 8 months ago

“Fantastic service and great delivery”

Helpful Report

Posted 8 months ago

Thank you so much for your 5-star review of Twinings! We truly appreciate your support and we're absolutely thrilled to hear that you had a fantastic experience with our service and delivery. We are delighted to know that you were satisfied with our service and found the delivery process to be great. Once again, thank you for choosing Twinings. Warm regards,

Posted 8 months ago

“I love Twinings tea, my favourite is the dark caramel. I'm gutted it's a limited edition, love the flavour. Please don't get rid of this 😭”

Helpful Report

Posted 8 months ago

Thank you so much for your 5-star rating of Twinings! We greatly appreciate your support and kind words about our tea. We're thrilled to hear that your favorite is the dark caramel, and we understand how disappointing it can be when a flavor is limited edition. Rest assured, we'll pass on your love for the dark caramel flavor to our team. Warm regards,

Posted 8 months ago

“Excellent teas at a good price with prompt and reliable home delivery”

Helpful Report

Posted 8 months ago

Thank you so much for taking the time to leave us a five-star rating for Twinings! We really appreciate your support and feedback. We're thrilled to hear that you find our teas excellent, and we are committed to offering them at a good price with prompt and reliable home delivery. Your kind words motivate us to continue providing the best tea experience possible. Best regards,

Posted 8 months ago

“Quick delivery and nambarrie tea gives me a taste of home, it was on offer too so that was a bonus”

Helpful Report

Posted 8 months ago

Thank you so much for your 5-star rating of Twinings! We are thrilled to hear that you enjoyed our products, and we truly appreciate your support as a loyal customer. We are delighted that our quick delivery and Nambarrie tea could provide you with a taste of home. It's always a pleasure to offer a bonus by putting our products on offer. At Twinings, we strive to ensure that our customers are satisfied with both the quality of our teas and the service we provide. Best wishes, Twinings Team

Posted 8 months ago

“This is my favourite cold brew tea. So delicious, it makes staying hydrated effortless. For me every pyramid easily works for a whole litre”

Helpful Report

Posted 8 months ago

Thank you so much for your 5-star rating of Twinings! We are thrilled to hear that our cold brew tea has become your favorite choice. We are also glad that you appreciate the convenience of our tea pyramids, as they provide a satisfying experience for a whole litre. Thank you again for choosing Twinings Warm regards,

Posted 8 months ago

“I love twinnings teas. Ordering directly is fast and I can buy bigger boxes of my favourite flavours. They arrive quickly and well protected in a sturdy box. I highly recommend them to all of my friends and family.”

Helpful Report

Posted 8 months ago

Thank you so much for your 5-star rating of Twinings! We are overjoyed to hear that you love our teas and find ordering directly from us fast and convenient. Your kind words about the quality of our teas arriving quickly and well-protected means a lot to us. Your continued support as a loyal customer means the world to us! Warm regards, Twinings team

Posted 8 months ago

“First rate product, First rate service”

Helpful Report

Posted 8 months ago

Thank you so much for your 5-star rating of Twinings! We appreciate your kind words and are thrilled to hear that you found our product and service first rate. At Twinings, we strive to deliver the highest quality teas and exceptional customer service, so your feedback truly means a lot to us. We're delighted that you had such a positive experience with our brand. Thank you again for choosing Twinings. Best regards,

Posted 8 months ago

“I jad my delivery without any idea or notifications of dates or times of delivery so you could examine that but it didn't take long and was exactly what i ordered, undamaged and perfect size.”

Helpful Report

Posted 8 months ago

Thank you so much for your 5-star rating of Twinings! We greatly appreciate your feedback and are thrilled to hear that you had a positive shopping experience with us. We apologize for any inconvenience caused by the lack of notifications regarding the delivery dates or times. We will certainly review this matter to ensure better communication in the future. Nevertheless, we're glad to know that despite this oversight, your order arrived promptly, without any damage, and in the perfect size you expected. If you have any further suggestions or inquiries, please don't hesitate to reach out. We are always here to assist you. Thank you once again for your support, and we look forward to serving you in future purchases. Warm regards,

Posted 8 months ago

“Quick delivery, product well wrapped very pleased”

Helpful Report

Posted 8 months ago

We greatly appreciate your kind words and are thrilled that you were pleased with your purchase. We take great pride in ensuring quick delivery and secure packaging, so it brings us joy to hear that your order arrived promptly and well-wrapped.

Posted 8 months ago

“Items arrived well packaged, delivery was quick, pleasant transaction , all good, 10/10.”

Helpful Report

Posted 8 months ago

Thank you so much for your 5-star rating of Twinings! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us.

Posted 8 months ago

“Best Tea in the World”

Helpful Report

Posted 8 months ago

Thank you so much for your 5-star rating! We truly appreciate your kind words and are thrilled to hear that you think we offer the best tea in the world. Your loyalty as a customer means the world to us, and we sincerely thank you for choosing Twinings time and again. We will continue to strive for excellence in delivering the finest tea blends to our valued customers like you.

Posted 8 months ago

“Dear Twinings, as always TOP MARKS, 5*s. You don't have to improve as you are already there.”

Helpful Report

Posted 8 months ago

Thank you so much for your fantastic 5-star rating! We greatly appreciate your time and support in leaving us such a wonderful review. As always, we strive to maintain the highest standards, and your kind words truly motivate us to keep up the good work.

Posted 8 months ago

“Very quick delivery.”

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Posted 8 months ago

Thank you so much for giving Twinings a 5-star rating! We greatly appreciate your kind words and are thrilled to know that you had a positive experience with our brand.

Posted 8 months ago

“Love these just wish they were available in supermarkets The taste is far superior to lady earl grey”

Helpful Report

Posted 8 months ago

Thank you so much for your fantastic 5-star rating of Twinings! We truly appreciate your kind words and continued loyalty as our customer. We understand your wish for our teas to be more readily available in supermarkets, and we're constantly working towards expanding our presence in various retail locations. In the meantime, you can always find our full range of products on our website.

Posted 8 months ago

Twinings is rated 4.7 based on 9,151 reviews