Twinings Reviews

Name: Twinings
Address: South Way, Andover, Andover, Hampshire
Rating: 4.69

4.7 Rating 10,942 Reviews

92 %

of reviewers recommend Twinings

4.7

Based on 10,942 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Twinings 5 star review on 14th December 2025

Anonymous

Anonymous // 01/01/2019

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“This is about the Cold Infuse product. Lovely product. Except I find it confusing that the choice is dwindling, the availability in retail is disappearing. Clarity would be nice.”

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Posted 9 months ago

“Rill isn’t service from staff when I phoned to check order and re order. Lovely product for a gift.”

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Posted 9 months ago

“I love your Earl Grey teas. The strong aroma and flavour is absolutely amazing.”

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Posted 9 months ago

“Good service good product”

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Posted 9 months ago

“I have Assam tea for 18 years. I order it from Austria without paying duty since they dispatch it in Northern Ireland”

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Posted 9 months ago

“The order was dispatched very quickly. A problem of two boxes being missing was rapidly sorted by the department and the missing boxes sent to me. Excellent service all round. Thank you”

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Posted 9 months ago

“a known tea brand”

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Posted 9 months ago

“Excellent delivery and pricing of product ordered”

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Posted 9 months ago

“Excellent service and quick delivery”

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Posted 9 months ago

“As usual a excellent service and items arrived safely and quickly, I have been using twining s for quite a few years now and always had a good experience, and only had a couple of problems but they were sorted out straight away and staff friendly and helpful, recommend twinning s company.”

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Posted 9 months ago

“I enjoy Green & Black blend tea, but supermarkets no longer stock it. Sad if it is being discontinued.”

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Posted 9 months ago

“best tea around - quick and safe delivery”

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Posted 9 months ago

“I have great difficulty buying Twinings Assam loose tea at any of the supermarkets within a 20 mile radius so buying direct from Twinings in bulk to make sure I don't run out. Assam has a smooth smoky flavour that is both refreshing and relaxing dependent on my need!”

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Posted 9 months ago

“Love the Nambarrie Tea! So glad you ship overseas, and so quickly. Thank you!”

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Posted 9 months ago

“My order always arrives quickly and we'll packaged. This flavour of tea bags are very refreshing. I purchase quite a lot. Thank you for the excellent service all round.”

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Posted 9 months ago

“Great service love the fact you can pick and mix!! The new sparkling teas were lovely and refreshing Delivery was fast”

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Posted 9 months ago

“Only fruit and herbal teas that I have found both pleasant to drink, and actually do as described. Teas help me de-stress and sleep better.”

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Posted 9 months ago

“One of my favourites, highly recommended.”

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Posted 9 months ago

“Great service, I haven't been able to find Peach and Orange anywhere since before Christmas so I am very pleased to stock up on line Thank you”

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Posted 9 months ago

“I get these shipped over to Melbourne, Australia because we don’t have the wide range here. I get lovely tasty moments in my workday from your teas. Delicious!”

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Posted 9 months ago

Twinings is rated 4.7 based on 10,942 reviews