Twinings Reviews

Name: Twinings
Address: South Way, Andover, Andover, Hampshire
Rating: 4.69

4.7 Rating 11,067 Reviews

92 %

of reviewers recommend Twinings

4.7

Based on 11,067 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Twinings 5 star review on 28th December 2025

Anonymous

Anonymous // 01/01/2019

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“This was bought as a gift for a friend who was extremely pleased. It came with a Twinings bag so looked the part. Twinings teas are really good and very varied so a great idea as a gift for someone”

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Posted 5 months ago

“The drink tastes delicious! And I feel wonderful when I drink this. Inner glow. My skin shines beautifully xx”

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Posted 5 months ago

“From my order to delivery, everything was perfect. The tea arrived safely packaged and within a few days. Many thanks to Twinings for the pleasant shopping experience—and, of course, for the incomparable tea experience! :-)”

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Posted 5 months ago

“We love love love twinings extra strong breakfast tea. It is the ultimate cup of tea, with a deep tasty flavour… we buy it in bulk direct from twinings.”

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Posted 5 months ago

“Teas very comforting and soothing to the soul Plus don’t need milk 😋 and was very good value. I bought as gifts, but enjoy them myself.”

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Posted 5 months ago

“I worked in sales for Twinings many years ago. Great company to work for , and great tea. Wouldn’t have sold it otherwise.”

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Posted 5 months ago

“I thought your company's was excellent, but since my document number was missing from the content sent do Brazil, the Brazilian postal company returned the product to the UK. I was disapponted. Can you send ito to me again, please?”

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Posted 5 months ago

“Lovely gift set in the sale too, great purchase.”

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Posted 5 months ago

“I love Twinings teas. Also, buying them by post is so quick and easy.”

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Posted 5 months ago

“Great web site. Excellent service. Brilliant way to obtain quality products which our local Supermarket does not stock.”

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Posted 5 months ago

“I’m pleased that the cherry and cinnamon tea is back. Over the last year I messaged you via Facebook, your website and wrote to the CEO when that tea disappeared. No one replied! I’ve been a customer since 2002 and expect better really.”

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Posted 5 months ago

“Brilliant, delivered in a few days”

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Posted 5 months ago

“My order arrived quickly and the tea is wonderfully fresh and aromatic. I am very pleased with this order and shall order this way again.”

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Posted 5 months ago

“I love these teas, the flavours are great in and the quality and price are perfect”

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Posted 5 months ago

“Have to buy fruity teas direct now: shops don't stock many varieties. Very quick delivery and no middle man!”

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Posted 5 months ago

“I was really pleased to receive my ‘Back in Stock’ email. I ordered my Cold Infuse bags immediately. It’s a very helpful feature. Thanks.”

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Posted 5 months ago

“Love this tea but can't get in the shops”

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Posted 5 months ago

“Quick and accurate delivery”

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Posted 5 months ago

“Lots of interesting flavours and types of tea on offer. I especially love the cold infusions.”

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Posted 5 months ago

“Parcel did not arrive”

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Posted 5 months ago

Twinings is rated 4.7 based on 11,067 reviews