Twinings Reviews

Name: Twinings
Address: South Way, Andover, Andover, Hampshire
Rating: 4.69

4.7 Rating 11,088 Reviews

92 %

of reviewers recommend Twinings

4.7

Based on 11,088 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Twinings 5 star review on 28th December 2025

Anonymous

Anonymous // 01/01/2019

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“Order came promptly and well packaged.”

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Posted 1 year ago

“Prefer the discontinued bioblend lemon, ginger and turmeric. Will not be reordering the camomile bioblend.”

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Posted 1 year ago

“Very good service, but would like bigger size box to choose from”

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Posted 1 year ago

“Fast delivery and really pleased with the travel tins”

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Posted 1 year ago

“Excellent company.”

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Posted 1 year ago

“Great selection, great tea, great prices. Delivery takes a bit long!”

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Posted 1 year ago

“Not directly your fault but your delivery person dumped the package in the front garden (just a couple of yards away from the front door) and we didnt find it for a day or so. Luckily it hadn't rained in that time but we were pretty annoyed.”

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Posted 1 year ago

“Fantastic company, unfortunately even though parcel was in a box marked fragile the box arrived in a mess. Spoke to support at twinings, who went above and beyond to help me and resolve the issue. Highly recommend.”

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Posted 1 year ago

“Tea is wonderful but parcel was left outside in the rain and I was not informed that it had been delivered. Outer box was soaked through and some of the tea boxes were damp. Probably won't order online again”

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Posted 1 year ago

“Lovely little box of teas for a small gift”

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Posted 1 year ago

“Excellent online offers and gift options. Good delivery times and packaged well.”

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Posted 1 year ago

“Love Twinings tea! There are so many different delicious flavors to choose from.”

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Posted 1 year ago

“These are our go to tea bags for every day because of the subtle flavours of green tea and ginger making a very refreshing drink especially firt tea of the day.”

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Posted 1 year ago

“Twinnings has been my favorite brand of tea for many years now. This was the first time I had placed an order directly and I was very satisfied. I didn't know the "Strong English Breakfast" and I highly recommend it.”

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Posted 1 year ago

“Twinings is an EXCELLENT company. When I order from them, they send my order right away and I get them within a couple of days. Their shipping costs are the most reasonable I've found. I highly recommend Twinings for all your tea and Monty BVojangles needs. Twinings is the BEST! 5/5 stars! By the way, I collect the Monty Bojangles cat tins, but they are hard to find in the US. I try to order directly from Monty Bojangles, but they don't ship to the US. So, I discovered that Twinings sells the tins and they ship to the US at little cost to me.”

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Posted 1 year ago

“Beautiful selection. Great webshop. Quick delivery. Much happines in the form of tea.”

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Posted 1 year ago

“Better then another well known brand. Also the flavours lasts longer and value for money.”

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Posted 1 year ago

“I have not received the order. I love the product however I really would appreciate my purchases”

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Posted 1 year ago

We are really sorry to hear you did not receive your order. We can see you have already been in contact with our CS Team who have now resolved this issue for you.

Posted 11 months ago

“Quick delivery and the best tea around!!”

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Posted 1 year ago

“Great service.”

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Posted 1 year ago

Twinings is rated 4.7 based on 11,088 reviews