Twinings Reviews

Name: Twinings
Address: South Way, Andover, Andover, Hampshire
Rating: 4.69

4.7 Rating 9,068 Reviews

92 %

of reviewers recommend Twinings

4.7

Based on 9,068 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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“Good company to do business with and love their tea”

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Posted 5 months ago

“Great company and fast shipping”

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Posted 5 months ago

“Excellent delivery service and the tea is awesome”

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Posted 5 months ago

“What can I say, we take Twinings Afternoon Tea wherever we go around the world. No more to be said it is the best tea in the world.”

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Posted 5 months ago

“Purchased two great value gift sets, which comes in lovely presentation boxes. They are the perfect gift and also look much more expensive than they were.”

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Posted 5 months ago

“My order is a gift so cannot comment on the tea itself. The packaging was A+ and service good. The actual caddy is very cute and I am sure will be greatly appreciated by the recipient.”

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Posted 5 months ago

“Excepllent tea bags”

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Posted 5 months ago

“Excellent⁷”

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Posted 5 months ago

“Love all Twinings tea and this one in particular. Thanks for the quick delivery.”

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Posted 5 months ago

“Excellent service, great choice on website and quick delivery. Will buy again.”

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Posted 5 months ago

“I had an issue with my order, so I contacted customer service but never received a reply. Can't really leave anything but a poor review because of that.”

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Posted 5 months ago

We are really sorry to hear you have had a problem with your order. We have searched our system but cannot locate any correspondence from you. Please contact our CS Team directly by emailing twinings.direct@twinings.com or by calling 01264 313 444.

Posted 4 months ago

“Very happy with the service!”

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Posted 5 months ago

“Twinings are my favourite brand and they never fail to produce the best flavour. Great tea.”

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Posted 5 months ago

“Brilliant easy to order,love the herbal teas,especially the Liquorice and spearmint,no problems at all,will definitely be ordering again,so many flavours to pick.”

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Posted 5 months ago

“Beautiful presented gift , quick delivery Very happy with the service”

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Posted 5 months ago

“Order received very quickly. Products great. Only problem is the spicy char has gone down in quantity and up in price.”

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Posted 5 months ago

“Ease of ordering, even better with discount offer”

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Posted 5 months ago

“Well done Twinings. The salted caramel tea is lovely. I purchased enough to last me a month so I will definitely purchase from you again. Great value for money and prompt delivery. Thank you”

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Posted 5 months ago

“Some of the best tea flavours. Great choice, fast delivery.”

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Posted 5 months ago

“Swift and efficient service - and the tea is excellent, as usual.”

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Posted 5 months ago

Twinings is rated 4.7 based on 9,068 reviews