Twinings Reviews

Name: Twinings
Address: South Way, Andover, Andover, Hampshire
Rating: 4.69

4.7 Rating 11,088 Reviews

92 %

of reviewers recommend Twinings

4.7

Based on 11,088 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Twinings 5 star review on 28th December 2025

Anonymous

Anonymous // 01/01/2019

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“Beautiful”

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Posted 1 year ago

“I absolutely love this tea! I wish it was available for purchase in the U.S.?”

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Posted 1 year ago

“I order Nambarrie teabags from Twinings for my mother as they don't stock them in any stores local to her. Very easy to order online, prices very reasonable and always speedy delivery.”

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Posted 1 year ago

“Good quality products and good support when the courier lost the parcel.”

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Posted 1 year ago

“Excellent service. For the perfect cuppa any time of day, only the full rich flavour of Twinings breakfast tea will do.”

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Posted 1 year ago

“We buy and drink 11 different teas, including infusions, and these two are definitely 2 of our favourites.”

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Posted 1 year ago

“The English have the best tea 👍”

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Posted 1 year ago

“Tea good flavour as always. Arrived on time”

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Posted 1 year ago

“Twinnings use Evri which makes an otherwise simple purchase into chasing delivery and not getting purchases in good time. When are companies going to realise that the best couriers mean happy customers?”

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Posted 1 year ago

“Lovely gifts and packaging. The boxes add a touch of luxury and there are so many gift combinations to choose from to suit everyone you know. Affordable too.”

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Posted 1 year ago

“The teaware and teabags on the Twinings website are nice quality and I'd recommend them.”

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Posted 1 year ago

“Thank you so much! Your tea is amazing and your customer service is not to be beaten. I look forward to each rich, dark cup to inspire me throughout the day. Thank you!”

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Posted 1 year ago

“the tea is great we have bought many times , saldy Evri is not and once again the parcel didnt turn up. If you want to impove things find a better delivery company”

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Posted 1 year ago

“It took so long for Twinings to despatch my tea I'd forgotten that I'd ordered it. Nice tea, though.”

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Posted 1 year ago

“Great Service and fast delivery”

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Posted 1 year ago

“I wanted to update my order and the customer service made it very easy and straightforward.”

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Posted 1 year ago

“Everything went smooth”

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Posted 1 year ago

“The earl tea is the best tea ever delivery was quick impressed with the tea and the service”

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Posted 1 year ago

“The improvement is simple. Stop using Evri.”

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Posted 1 year ago

Thank you for your feedback, Stephen. We're sorry to hear about your experience with Evri. We appreciate your input and always strive to improve our delivery services. Your concerns will be shared with our team as we look to enhance our delivery options. Thank you for reaching out.

Posted 1 year ago

“Bought for a christmas gift however very impressed with delivery and packed in a great gift bag.”

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Posted 1 year ago

Twinings is rated 4.7 based on 11,088 reviews