Twinings Reviews

Name: Twinings
Address: South Way, Andover, Andover, Hampshire
Rating: 4.69

4.7 Rating 11,090 Reviews

92 %

of reviewers recommend Twinings

4.7

Based on 11,090 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Twinings 5 star review on 28th December 2025

Anonymous

Anonymous // 01/01/2019

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“Whilst the offers available were good the £35 threshold for free delivery is abit steep if you are purely looking to purchase tea. I had to top up the order to cross this threshold”

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Posted 1 year ago

“Thank you very much for the reliable and quick transmission. Unfortunately the packaging was a little damaged, so that the tea could not be used as a present anymore. Mit freundlichen Grüßen Angela Osyka”

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Posted 1 year ago

“Fantastic! Everything perfect”

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Posted 1 year ago

“Grabbed a bargain with the Spicy Chai. They make great gifts.”

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Posted 1 year ago

“Fast, efficient service and updated every step of the way as always”

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Posted 1 year ago

“Twinnings online bookings is great easy to use , has some great offers & delivery is made in a quick time.”

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Posted 1 year ago

“Twinings breakfast tea gives the best flavour of all brands. Deiivery as promised, I order 2-3 times per year so that I can enjoy this brand in France”

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Posted 1 year ago

“Excellent as ever”

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Posted 1 year ago

“Quick delivery and a good offer on the price Love this tea unfortunately the supermarkets are stopping doing it for some reason so please twinings do not discontinue”

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Posted 1 year ago

“Very weak flavors even leaving the tea bags for long time”

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Posted 1 year ago

“I lovely the delicate flavour of this tea in the morning as normal green tea can be very harsh especially if it has brewed for too long. I've been drinking it for years. The others are either too sweet and artificial in flavour But why have the supermarkets stopped selling it? Sainsbury's was my last place and it's not on anyone's shelves, hence I've bought direct.”

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Posted 1 year ago

“I been drinking Twinings tea for many years now , all the Earl and Lady Greys, Rose Garden, Heartea,to name a few.”

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Posted 1 year ago

“Three of four packs of tea seem okay, the fourth was so damaged during delivery it was unusable. Not worth returning for the sake of one pack of tea. I wrote to explain this immediately after delivery, but my message was returned, possibly because photos were included.”

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Posted 1 year ago

“However I order of Green tea up till now I have not received them.”

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Posted 1 year ago

“You Know What Your Getting With Twinings I have drunk, bought and ordered Twinings Teas for a long time. My husband drinks nothing else than Twinings Earl Grey and I love the Twinings Breakfast Tea. The move in the shops to selling only 80 Teabags not the usual 100 means we are paying more and getting less in many cases. So I have just treated us both to the new 300 Twinings Teabags boxes bought direct from Twinings. They will see us through Christmas and into the New Year. Well Done Twinings.”

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Posted 1 year ago

“Excellent product excellent service”

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Posted 1 year ago

“I've been drinking Twinings tea for as long as I can remember. My partner and I both enjoy the Ceylon, without milk or sugar. Continue selling it and I'll continue buying it!”

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Posted 1 year ago

“Lovely tea me and my friends enjoy it and we're all very influential and attractive and I know such a delightful and deligent company such as Twinnings will continue make it available for many years to come, 🙏”

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Posted 1 year ago

“Quick & easy ordering and tea received 3 days later. Wonderful blend as always and better than I was able to get in India recently”

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Posted 1 year ago

“I love the choice of flavours and good offers”

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Posted 1 year ago

Twinings is rated 4.7 based on 11,090 reviews