Twinings Reviews

Name: Twinings
Address: South Way, Andover, Andover, Hampshire
Rating: 4.69

4.7 Rating 11,090 Reviews

92 %

of reviewers recommend Twinings

4.7

Based on 11,090 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Twinings 5 star review on 28th December 2025

Anonymous

Anonymous // 01/01/2019

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“Great service I ordered from Ireland and got my order within few days Stacey”

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Posted 1 year ago

“I find the tea to be excellent. Recommended by my son in law who is from UK. Delivery was very speedy.”

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Posted 1 year ago

“Couldn't find my normal cold infusion at Sainsbury's anymore so ordered direct from Twinnings , easy to order arrived within a couple of days, will order direct from now on as, although there is a delivery charge it saves me the fuel to find it.”

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Posted 1 year ago

“I buy online from Twinings because the tea bag weights (2.5grams usually) make for a stronger tea than the 2g bags more common in continental Europe. By way of disappointment, that you no longer sell English afternoon in 50 (now 40) bag units is regrettable for me. The minimum size packs now take up more limited cupboard space! In addition moving to 40 bag packs from 50 also makes for more package space. Of course from your perspective it made a price increase less obvious! I’d prefer to go back to 50 bag packs and pay the pro-rata price.”

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Posted 1 year ago

“Excellent!”

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Posted 1 year ago

“Great British tea! Thank you!”

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Posted 1 year ago

“see review below xxxxxxxxx”

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Posted 1 year ago

“Excellent teas, beautiful boxes and perfect delivery. The Christmans blends are delicious.”

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Posted 1 year ago

“I love the full flavor of the gold Twinings English breakfast tea, and Earl Grey from UK. I bought green tea for my friend and she loved it! Unfortunately, we only have the red English breakfast tea here in the states and flavor seems weaker. The Earl grey and green tea seems weaker too. I prefer drinking mine with milk. So I order directly from UK Twinings to make sure I get the real ones. Easy to order on line and delivery was earlier than expected.”

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Posted 1 year ago

“Have used Twinings several times and am always very pleased with my order.”

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Posted 1 year ago

“I had a great experience with Twinnings. It was easy to find what I wanted on the site.”

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Posted 1 year ago

“Hi we love your Nambarrie tea bags just wish more places sold them thank goodness I found your site on hear 5***** Service”

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Posted 1 year ago

“Great online website. Loved the fact that you can buy individual teabags to try. Bought the mixture jar as a Christmas present for someone who is hard to buy for but loved herbal teas. Also loved that you could buy cookies that would go well with the teas. Fast delivery and packaged well. Big thumbs up. Will buy direct from now on.”

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Posted 1 year ago

“V happy to still be able to get a particular flavour of green tea from Twinings because supermarkets do not seem to be stocking it anymore.”

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Posted 1 year ago

“Easy to order online and always delivered promptly.”

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Posted 1 year ago

“Well presented, luxury product. Great addition to my tea & coffee station at home. Recommend!”

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Posted 1 year ago

“Best tea ever!👍”

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Posted 1 year ago

“Best tasting green tea. Ginger is my favourite, refreshing drink and good for you. Orange & Lotus flower is the flavour I like to wake up to, in the morning.”

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Posted 1 year ago

“My local supermarket has stopped supplying my favourite tea, Orange, Lotus Flower& Green tea. So I was thrilled I could order straight from Twinings.”

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Posted 1 year ago

“Very good srvice, arrived promptly, well packaged and reaally good teas”

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Posted 1 year ago

Twinings is rated 4.7 based on 11,090 reviews